Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Vivekkumar Kumar

Vivekkumar Kumar

Kuala Lumpur

Summary

Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results.

Overview

7
7
years of professional experience

Work History

Telemarketing Executive

Gigacloud Niaga
01.2023 - Current
  • Create interest in products and services by highlighting the customer's benefits.
  • Call on customers to advise them of available products and services offerings.
  • Follow up with potential customers who have shown interest in our products and services.
  • Develop and maintain knowledge of our products and services and be able to articulate their features and benefits to customers.
  • Entry of sales leads for external sales pursuit; and pursuit of select open leads for closure.
  • Qualify sales leads by assessing need, budget, and buying authority. Obtain basic qualifying information including (but not limited to) time frame for purchase, decision maker(s), budget, influencing factors, and next step in the sales process.
  • Effective nurturing of leads; building relationships by conducting ongoing, informative dialog that helps qualified prospects who are not yet sales-ready.
  • Responsible for duties associated with the management of account and contact information within the CRM system.
  • Track all outbound and inbound calls in SAP and capture specific customer and product details related to the call.
  • Willingness and ability to back up other divisions when called upon.
  • Meet daily/weekly/monthly call quotas as set by management.
  • Attained 70 number of sales targets on monthly basis
  • Made average of 200 outbound and inbound calls per day
  • Attained $[Amount] in sales targets on monthly basis

DISPATCH

J&T Express
05.2021 - 12.2022
  • Courier Customer's parcel
  • Minimum 50 no of parcels to be courier per day.

FREELANCE TECHNICIAN

Oil & Gas Co.
01.2020 - 02.2021
  • Pump service specialize in oil pump and remove, assemble, troubleshoot them, break down and
  • Preventive maintenance pump
  • Change oil pump filter and service every each pump parts
  • Sticker Installation at Petrol Stations

TRANSFORMATION EXECUTIVE

Oyo Rooms
04.2018 - 09.2019
  • Project planning, site execution and monitoring with vendor / contract management and logistic planning
  • Monitor and report progress of the hotel launches and the required central processes to ensure timely and deadlines are met accordingly
  • Ensure properties approval according to OYO Standards

OPERATION EXECUTIVE

Lazada Malaysia
09.2017 - 04.2018
  • Provide resources to on board new sellers and continuously train existing sellers
  • Collaborate with the cross-border fulfillment team based in HK to facilitate the distributions of the products of international sellers in Malaysia
  • Work in collaborations with the regional and local teams to implement processes and improvement initiatives
  • Handle disputes with sellers on returned items by customers.

TECHNICAL HELPDESK

Xerox Business Services Malaysia SB
11.2016 - 01.2017
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware
  • Mainly in charged for Apple products
  • Respond to queries either in person or over the phone
  • Maintain daily performance of Apple systems
  • Respond to email messages for customers seeking help
  • Ask questions to determine nature of problem
  • Walk customer through problem solving process
  • Install, modify and repair computer / Apple products & run diagnostic programs to resolve issues
  • Gain feedback from customers about computer usage & Apple products.

COMMERCIAL SUPPORT ASSOCIATE

ASTRO (Commercial VIP)
- 11.2016
  • Provide systematic and proper guidelines on the voluntary disconnection to process for commercial establishment accounts and how to process re-connections of service request from Hotel and Commercial Establishment account.

ACTIVATION OFFICER

ASTRO (NJOI Package)
  • Activating customer account under NJOI
  • Package attend to inbound and outbound calls
  • Handle inquiries such as billings, complaints and information on the package services
  • Create new accounts for the customer.

CUSTOMER SERVICE

Scicom (SINGTel)
  • Handle customer inquiries, complaints, billing questions and payment extension / service requests
  • Calm down those hot-tempered callers, repair the trust, locate resources for problem resolution and design best option solutions
  • Resolved an average of 60 inquiries in a day and consistently met performance benchmark in all areas (speed, accuracy & volume)
  • Deliver good service, exceed expectations and work in a team in a self-directed environment.

Education

SIJIL PELAJARAN MALAYSIA -

SMK Taman Melawati

DIPLOMA IN COMPUTER SCIENCE -

Segi College KL
01.2010

Skills

  • Tenacious
  • Persuasive Communication
  • Objection handling
  • Results-Driven

Languages

Malay
Proficient
C2
English
Proficient
C2
Tamil
Advanced
C1

References

  • Tenesh Kumar, +6016-8929069, Manager, Gigacloud Niaga
  • Patrick James, +6011-1031 5450, Project Manager, OYO Rooms Hospitality
  • Mohd Imran, +6012-3010058, Team Leader, ASTRO

Timeline

Telemarketing Executive

Gigacloud Niaga
01.2023 - Current

DISPATCH

J&T Express
05.2021 - 12.2022

FREELANCE TECHNICIAN

Oil & Gas Co.
01.2020 - 02.2021

TRANSFORMATION EXECUTIVE

Oyo Rooms
04.2018 - 09.2019

OPERATION EXECUTIVE

Lazada Malaysia
09.2017 - 04.2018

TECHNICAL HELPDESK

Xerox Business Services Malaysia SB
11.2016 - 01.2017

COMMERCIAL SUPPORT ASSOCIATE

ASTRO (Commercial VIP)
- 11.2016

ACTIVATION OFFICER

ASTRO (NJOI Package)

CUSTOMER SERVICE

Scicom (SINGTel)

SIJIL PELAJARAN MALAYSIA -

SMK Taman Melawati

DIPLOMA IN COMPUTER SCIENCE -

Segi College KL

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