Travelling and Gardening
Hi, I’m
Visvanathan Govindan Raman
Principal Field Service Engineer
Kulim, Kedah
Summary
Dynamic Principal Field Service Engineer with KLA Tencor, adept at enhancing operational efficiency through expert troubleshooting and customer management. Proven track record in equipment installation and repair, fostering strong client relationships, and delivering exceptional technical support. Committed to continuous improvement and safety, ensuring optimal performance in field operations.
Energetic Field Service Engineer with 15-year background performing Machine (SPTS) tool repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
31
years of professional experience
3
Languages
Work History
KLA Tencor
Principal Field Service Engineer
08.2010 - Current
Job overview
- Scheduled service calls according to customer location and urgency of need.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Managed inventory effectively, ensuring timely procurement of parts to avoid delays in servicing critical machinery.
- Assisted sales teams with pre-sales consultations, helping to customize product offerings based on client requirements and expectations.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Updated and maintained assigned machines per manufacturer specifications.
- Installed and repaired [Type], [Type] and [Type] equipment on clients' premises.
- Facilitated communication between office personnel, subcontractors, and customers.
Platinum Bio Diesel Fule Sdn Bhd
Instrumentation Engineer
02.2010 - 07.2010
Job overview
- Supported plant operations during emergency situations, providing expert guidance to troubleshoot issues quickly and efficiently.
- Reduced downtime by conducting regular preventive maintenance on critical equipment and systems.
- Improved safety standards through meticulous inspection and calibration of instruments and controls.
- Designed automation concepts and protocols for diagnostic testing and simulation purposes, applying Good Automated Manufacturing Practice (GAMP) protocols.
- Monitored installation and operations to consistently meet rigorous customer requirements.
Chartered Semiconductor Manufacturing Ltd Singapore
Associate Engineer
08.1995 - 02.2009
Job overview
- Collaborated with cross-functional teams to develop and implement engineering projects on time and within budget.
- Enhanced product reliability through thorough testing, quality control measures, and regular maintenance.
- Supported project management initiatives through detailed documentation, scheduling, and progress tracking.
- Developed action plans to aid in meeting defined objectives and streamlining existing processes.
- Reduced downtime with proactive troubleshooting of equipment issues and prompt resolution of problems.
- Conducted feasibility studies for new projects, analyzing data to inform decision-making processes regarding project viability.
- Served as a subject matter expert providing guidance on engineering best practices throughout the organization during various stages of project development cycles.
- Provided input to team lead regarding areas for process and procedural improvement.
- Handled equipment troubleshooting and system optimization tasks at [Type] plant to keep production efficient and optimized.
Motorola Semiconductor
Technician
08.1994 - 08.1995
Job overview
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
Cambridge International UniversityUSA
MBA from Business Administration And Management
04.2001
University Overview
- Cambridge International University 2006 - 3.21GPA
Temasek Polytecnic Singapore
No Degree from Specialist Diploma In Semiconductor Technologies
04.2001
University Overview
- Specialist Diploma In Semiconductor Technologies
Institut Teknologi NegeriSeremban, Negeri Sembilan, Malaysia
No Degree from Diploma In Electrical Electronic Engineering
04.2001
University Overview
- Member of Electrical And Electronic Society,[1991] to [1994]
- Member Of Mechanical Society [1991] to[1994]
Skills
On-site support
Interests
Travelling and Gardening
I love to travel and view the Natural Scenery and Gardening is my hobby which I do always on daily basis after my office hours
this will make my mind peace and remove my work stress.
Timeline
Principal Field Service Engineer
KLA Tencor
08.2010 - Current
Instrumentation Engineer
Platinum Bio Diesel Fule Sdn Bhd
02.2010 - 07.2010
Cambridge International University
MBA from Business Administration And Management
04.2001
Temasek Polytecnic
No Degree from Specialist Diploma In Semiconductor Technologies
04.2001
Institut Teknologi Negeri
No Degree from Diploma In Electrical Electronic Engineering
04.2001
Associate Engineer
Chartered Semiconductor Manufacturing Ltd Singapore
08.1995 - 02.2009
Technician
Motorola Semiconductor
08.1994 - 08.1995