Vishwaj Gondane

Assisting B2B travel agencies with queries related to reissuance and rebooking of Singapore Airlines tickets issued in the India market, including informing them about date change penalties and fare differences.

Collecting reissuance charges from travel agencies via CCIVRS for secure and expedited payment processing.

Supporting travel agencies in adding services such as Meet and Assist, wheelchair assistance, meal preferences, and frequent flyer numbers to bookings. Providing approval codes for processing refunds of Singapore Airlines tickets in cases involving medical emergencies, compassionate grounds, natural disasters, or technical issues.

Collaborating with Key Account Managers from regions including BOM, DEL, MAA, HYD, COK, BLR, and CCU for support and coordination.

Handling over 300 calls and managing 600 to 1000+ email cases monthly while maintaining quality scores above 90.

Additionally, I have experience in managing manual refund cases for tickets issued in Australia and the India market, calculating refund values for partially flown sectors and applicable taxes, and approving them through the BSP-RAs link.

Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.

Enhanced team collaboration, sharing best practices and working together to resolve complex issues.

Recognized as top performer, consistently meeting or exceeding key performance metrics for the department.

Opening Savings & Current Accounts , DMAT accounts and selling personal and education loans to customers

Reaching monthly target of opening 10 savings accounts and 15 Current accounts and selling health insurance to 10-15 customers in a month

I have experience to work as a bank teller include the handling of customer cash and negotiable instruments like cheque, demand draft.

Assisting customers with queries regarding checking account balance, activation of internet banking and debit / credit card activation.

Printing updated financial transactions in passbook for bank customers.

Interactions with nearby shop owners and vendors to offer loan to improve their business that leads to more customer retention and satisfaction.

Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.

Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.

• I was working as a business development executive in trade india research indore. job was to make sure that clients get profit in stock exchange(intra day trading) and to minimize their loss by cutting off their position in market, by sharing them news about economic trends
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• I was a part of team which included 6 team members and every members had to achieve a compulsory monthly sales of 50k monthly, which was in surveillance under our manager
• Clients used to subscribe our service and we used to guide them on phone call everyday how and when to open and close off their positions in share market. We get brokerage fees from them as our profit