IEX, Aspect, Blue Pumpkin
VISHAL BOBHATE
WFM Professional
Summary
Over 15 years of extensive experience in Team Management, Client Service, Operations and WFM / MIS with reputed organizations. Worked onsite and remotely with large teams along with multi – cultural environment. Skilled in managing teams to work in sync with corporate set parameters & motivating them for achieving business goals and individual growth. An effective communicator with good presentation skills.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Sr. Specialist - WFM (Sr. Manager Role)
TDCX / Xavera (Exness)
12.2022 - Current
- Conducted regular performance reviews for team members, providing constructive feedback that encouraged continuous improvement.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Developed comprehensive training programs for new hires, resulting in faster onboarding and better overall performance.
- Mentored junior staff members, fostering professional development and nurturing future leaders within the organization.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
- Oversaw work of junior personnel, helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching.
Deputy Manager - WFM
Wipro Ltd.
03.2021 - 11.2022
Sr. Manager - Operations
Quess Corp. PH
04.2019 - 04.2020
Assistant Manager - WFM
WNS Pvt. Ltd.
08.2017 - 04.2019
Capacity Planner - WFM
Sitel India
04.2015 - 08.2017
Scheduler - WFM
Veldos
05.2013 - 03.2015
Education
B.A -
HIMALAYAN UNIVERSITY
07.2017 - 05.2018
HIGHER SECONDARY - undefined
M.D COLLEGE - MUMBAI UNIVERSITY
07.2004 - 05.2005
HIGH SCHOOL - undefined
SALVATION HIGH SCHOOL - MUMBAI UNIVERSITY
06.2001 - 05.2002
Skills
Root Cause Analysis
Resource Allocation
Documentation Management
Teamwork and Collaboration
Problem-solving abilities
Continuous Improvement
Problem-Solving
Decision-Making
Multitasking
Task Prioritization
Customer Relations
Goal Setting
Personal Information
- Date of Birth: 03/27/86
- Nationality: Indian
Software
Timeline
Sr. Specialist - WFM (Sr. Manager Role)
TDCX / Xavera (Exness)
12.2022 - Current
Deputy Manager - WFM
Wipro Ltd.
03.2021 - 11.2022
Sr. Manager - Operations
Quess Corp. PH
04.2019 - 04.2020
Assistant Manager - WFM
WNS Pvt. Ltd.
08.2017 - 04.2019
B.A -
HIMALAYAN UNIVERSITY
07.2017 - 05.2018
Capacity Planner - WFM
Sitel India
04.2015 - 08.2017
Scheduler - WFM
Veldos
05.2013 - 03.2015
HIGHER SECONDARY - undefined
M.D COLLEGE - MUMBAI UNIVERSITY
07.2004 - 05.2005
HIGH SCHOOL - undefined
SALVATION HIGH SCHOOL - MUMBAI UNIVERSITY
06.2001 - 05.2002
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