Experienced Lounge Supervisor adept at managing large-scale casual dining establishments. Committed to delivering exceptional customer service and enforcing the highest standards of safe food handling practices. Skilled bartender with an extensive repertoire of memorized drink recipes, offering a diverse and satisfying menu for patrons.
Hi, I’m
Vishagathasan Haridass
Lounge Supervisor
KAJANG
Summary
Overview
8
years of professional experience
11
years of post-secondary education
5
Certifications
Work History
M Resort & Hotel
Lounge Supervisor
02.2024 - Current
Job overview
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maximized profitability by managing costs effectively, and monitoring daily sales performance.
- Contributed to Profit & Loss Report and End Of Month Report.
- Resolved conflicts between guests or employees quickly and professionally, maintaining a harmonious atmosphere in the lounge at all times.
Avante Hotel
Food and Beverage Supervisor
12.2022 - 01.2024
Job overview
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Frost X Flame Restaurant & Bar
Head Bartender
12.2021 - 11.2022
Job overview
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Served high customer volumes during special events, nights and weekends.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Set up glassware, liquor and other necessary supplies for special events.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
One World Hotel
BARTENDER
12.2017 - 11.2021
Job overview
- Mixing, garnishing and serving alcoholic and non-alcoholicdrinks according to company specifications for guests at thebar and in the restaurant
- Keeping the bar stocked and clean while always providing friendly and attentive service
- Stay guest focused and nurture an excellent guestexperience
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
THE CHICKEN RICE SHOP, SERI KEMBANGAN
WAITER
10.2016 - 11.2017
Job overview
- Greeting guests and taking drink and food orders
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
- Process Payments
- Service crew members process cash,check, and credit card payments using cash registers and digital systems.
Education
SMK Bukit SentosaRawang, Selangor
SPM
01.2009 - 11.2013
University Overview
SRJK(C) SAN YUKRawang, Selangor
UPSR
01.2003 - 11.2008
University Overview
Skills
Menu memorization
Certification
UPSR (01/2003 -12/2008)
Languages
Tamil
Native language
English
Proficient
C2
Malay
Proficient
C2
Chinese (Mandarin)
Intermediate
B1
Interests
Learning new things in Food & Beverage Department and growth for more career progression
Additional Information
Additional Information
Mr Kalai (Restaurant Manager, M Resort & Hotel) - 010 2224875
Mr Jafri Omar (AFnB Manager, M Resort & Hotel) - 01110016885
Mr Ramesh (FnB Supervisor, One World Hotel) - 016 2097354
Mr Devan (Owner, FxF Restaurant & Bar) - 017 6355009
Mr Bala (FnB Manager, Avante Hotel) - 012 6399244
Timeline
Lounge Supervisor
M Resort & Hotel
02.2024 - Current
Food and Beverage Supervisor
Avante Hotel
12.2022 - 01.2024
Head Bartender
Frost X Flame Restaurant & Bar
12.2021 - 11.2022
BARTENDER
One World Hotel
12.2017 - 11.2021
WAITER
THE CHICKEN RICE SHOP, SERI KEMBANGAN
10.2016 - 11.2017
SMK Bukit Sentosa
SPM
01.2009 - 11.2013
SRJK(C) SAN YUK
UPSR
01.2003 - 11.2008
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