Viona Putri Alizzcia
Bayan Baru, Penang
Summary
As a recent Business Management graduate, I have developed a strong foundation in core business principles such as strategic planning, marketing, finance, and operations management. Throughout my academic career, I gained hands-on experience in project management, business analysis, and leadership through group projects and internships. Additionally, I am proficient in business software tools like Microsoft Office Suite and data analysis tools, which enhance my ability to contribute to business decision-making processes. I am now seeking opportunities to apply my knowledge and grow within a dynamic organization, contributing to business growth, operational efficiency, and strategic development.
Overview
7
7
years of professional experience
Work History
KFC Restaurant Team Member
KFC Holding sdn bhd
Bayan Baru, Penang, Malaysia
03.2024 - Current
- Greeted customers and provided menus.
- Assisted in taking customer orders and providing recommendations.
- Provided quality customer service with a friendly attitude.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Checked expiration dates on food products regularly and replaced expired items.
- Ensured all dishes were prepared according to restaurant standards.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Operator
TF-AMD Penang
Bayan Baru, Penang, Malaysia
03.2022 - 01.2024
- Monitored and adjusted machine operations as needed for quality assurance.
- Troubleshooted mechanical problems with machines, making repairs or adjustments when necessary.
- Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
- Evaluated new products for compatibility with existing systems and processes.
- Reported failures, malfunctions or wear issues on equipment to supervisor.
Maintenance Technician
Analog Devices
Bayan Baru,Penang, Malaysia
02.2021 - 03.2022
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Maintained accurate records of all maintenance activities performed.
- Followed established safety procedures when operating heavy machinery.
- Calibrated instruments used in testing processes to ensure accuracy of results.
Team Leader
Ja Solar
Bayan Baru, Penang, Malaysia
03.2020 - 01.2021
- Developed strategies for problem solving and conflict resolution among team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Completed daily quality assurance duties to provide feedback for improvements.
Retail Assistant Manager
Bielaila Enterprise
Bayan Baru, Penang., Malaysia
12.2017 - 07.2019
- Analyzed sales figures to identify trends and opportunities for improvement.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Maintained a neat, clean, organized work environment that meets company standards.
- Developed relationships with customers by providing knowledgeable advice about products.
Education
Associate of Science - Bachelor in Business Management
University of Salford
Manchester, UK08-2026
High School Diploma -
Sentral College Penang
Georgetown, Penang08-2023
Associate of Science - Biological And Chemistry Science
Kolej Tingkatan Enam Haji Zainul Abidin
Georgetown, Penang04-2021
Associate of Science - Biology, Chemistry And Physic
SMK Bukit Gambir
Gelugor, Penang.12-2018
Skills
- Verbal and written communication
- Teamwork and Collaboration
- Guest experiences
- Cash Handling
- Customer Service
Languages
Malay
First Language
English
Proficient (C2)
C2
Indonesian
Upper Intermediate (B2)
B2
Chinese (Mandarin)
Intermediate (B1)
B1
Accomplishments
- Recycling Pikacu Model Building Project at Air Itam, Penang
- Best Presenter for International Youth Conference (IYC) in Sustainable Development Goal (SDG)
- Participated in State Legislative Assembly
- Competed in state level petanque sport
Timeline
KFC Restaurant Team Member
KFC Holding sdn bhd
03.2024 - Current
Operator
TF-AMD Penang
03.2022 - 01.2024
Maintenance Technician
Analog Devices
02.2021 - 03.2022
Team Leader
Ja Solar
03.2020 - 01.2021
Retail Assistant Manager
Bielaila Enterprise
12.2017 - 07.2019
Associate of Science - Bachelor in Business Management
University of Salford
High School Diploma -
Sentral College Penang
Associate of Science - Biological And Chemistry Science
Kolej Tingkatan Enam Haji Zainul Abidin
Associate of Science - Biology, Chemistry And Physic
SMK Bukit Gambir
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