Vinud Rao Golle Demudu
Iskandar Puteri, Johor,01
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at KFC Restaurant. Skilled in Salesforce and financial acumen, adept at cross-functional teamwork and client retention strategies. Increased profitability through strategic planning and staff development. Balances a strong work ethic with acute financial oversight to drive success and growth.
Overview
9
9
years of professional experience
Work History
Assistant Restaurant Manager
KFC Restaurant
01.2016 - 01.2017
- Identified team weak points and implemented corrective actions to resolve concerns.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Analyzed daily sales figures and developed strategies to increase sales.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Purchased food and cultivated strong vendor relationships.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed team of up to 5 restaurant staff, maintaining exceptional customer service and quality standards.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Warehouse Assistant
Francois Marine & Offshore
03.2018 - 03.2021
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
- Collaborated with other departments to optimize warehouse operations and keep production high.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Conducted research to address shipping errors and packaging mistakes.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Partnered with representatives from different carriers to arrange materials shipments.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Customer Accounts Coordinator
Francois Marine & Offshore
03.2021 - 02.2024
- Adhered to standards of quality and service as well as all compliance requirements.
- Set up new customer accounts and updated existing profiles with latest information.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Analyzed financial data and generated accurate, insightful reports for management.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Completed routine and complex account updates to resolve problems.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Maintained accurate records of customer accounts, payments and payment plans.
- Generated and distributed monthly customer statements.
- Worked with customer to create debt repayment plan based on current financial condition.
- Prepared and submitted legal documents to initiate court proceedings.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Responded to customer inquiries and provided detailed account information.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Established relationships with customers to encourage payment of delinquent accounts.
- Developed and documented collection procedures and policies to comply with government regulations.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Researched billing errors and discrepancies to initiate corrective action.
- Processed debtor payments and updated accounts to reflect new balance.
- Investigated customer credit references and approved credit lines.
- Analyzed customer financial records to determine appropriate payment plan.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Customer Accounts Coordinator
Sinwa Singapore Pte Ltd
02.2024 - 08.2024
- Adhered to standards of quality and service as well as all compliance requirements.
- Set up new customer accounts and updated existing profiles with latest information.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Analyzed financial data and generated accurate, insightful reports for management.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Completed routine and complex account updates to resolve problems.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Maintained accurate records of customer accounts, payments and payment plans.
- Generated and distributed monthly customer statements.
- Worked with customer to create debt repayment plan based on current financial condition.
- Prepared and submitted legal documents to initiate court proceedings.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Responded to customer inquiries and provided detailed account information.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Established relationships with customers to encourage payment of delinquent accounts.
- Developed and documented collection procedures and policies to comply with government regulations.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Researched billing errors and discrepancies to initiate corrective action.
- Processed debtor payments and updated accounts to reflect new balance.
- Investigated customer credit references and approved credit lines.
- Analyzed customer financial records to determine appropriate payment plan.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Education
Dd -
MIT Academy Sdn. Bhd.
Shah Alam, Selangor, MalaysiaSkills
- Cross-Functional Teamwork
- Salesforce knowledge
- Financial Acumen
- Client Retention Strategies
Timeline
Customer Accounts Coordinator
Sinwa Singapore Pte Ltd
02.2024 - 08.2024
Customer Accounts Coordinator
Francois Marine & Offshore
03.2021 - 02.2024
Warehouse Assistant
Francois Marine & Offshore
03.2018 - 03.2021
Assistant Restaurant Manager
KFC Restaurant
01.2016 - 01.2017
Dd -
MIT Academy Sdn. Bhd.
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