Vinud Athithan
Front Office Manager
Kuala Lumpur
Summary
With over 17 years in Hospitality Industry & 10 years in managerial position. Currently seeking opportunities or relocating to Kuala Lumpur. An encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Front Office Manager
Hard Rock Hotel Penang, HPL Hotels & Resorts
2 2023 - Current
- Managing 32 staffs & supervising Front Office operations (Reception, Telephone Operators, Concierge & Rock Royalty -VIP Lounge)
- Responsible for implementing SOPs, organizing and ensuring Front Office training program & activities are effective and consistent
- Maintaining Front Office Team focus on the critical components of operations to drive guest satisfaction
- Reviews guest feedbacks with the team and ensures appropriate corrective actions being taken
- Monitor daily reports such as high balance, maintain guest database, VIP arrivals, etc
- Perform as Senior Management reports to Executive Assistant Manager and responsible for continuous running of the hotel
- Facilitate the implementation & development of solutions with the Housekeeping & Maintenance team on up keeping the hotel
- Involving in controlling the availability of the rooms by implementing revenue & yield management skills on day to day functions of the Front Office department
- Establishing working relationships and communicates with all departments
- Perform and resolve guest challenges / problems efficiently and courteously
- Assisting the Executive Assistant Manager in forecasting & preparing rooms revenue report & budget proposal.
Front Office Manager
Casa del Mar Langkawi, HPL Hotels & Resorts
2016.11 - 2023.01
Front Office Manager [EXCOM Member]
Vistana Penang Bukit Jambul, YTL Hotels & Properties
2015.10 - 2016.10
Front Office Manager [EXCOM Member]
Cameron Highlands Resort, YTL Hotels & Properties
2013.11 - 2015.10
Assistant Manager - Front Office [EXCOM Member]
The Majestic Malacca, YTL Hotels & Properties
2011.10 - 2013.11
Duty Manager
Vistana Hotel Kuala Lumpur, YTL Hotels & Properties
2010.01 - 2011.10
Guest Service Assistant
JW Marriott Kuala Lumpur, YTL Hotels & Properties
2006.11 - 2008.01
Education
MBA - Business Administration
UNITAR International University Kuala Lumpur
Kuala Lumpur 2022.05 - 2023.04
Some College (No Degree) -
YTL-International College of Hotel Management Kuala Lumpur
2008.02 - 2010.05
Skills
Leadership Management
Customer Service
Organisational Skills
Financial Management
Communication Skills
Problem Solving Abilities
Training and coaching
Revenue management
Performance Evaluation
Operations Management
Linkedin Url
linkedin.com/in/vinud-athithan-1438ba52
Strengths And Rewards
- 2012 - Winner of the 1st Quarter Manager's Award
- 2011 - Winner of the 3rd Quarter Manager's Award
- 2007 - Nominee for 5 Star Award
Training
- COVID-19 SOP Education & Risk Assessment for Hotels & Resorts
- Performance Management & Development
- Occupational First Aid & CPR Training
- Mastering The Media
- Creating Operations Manuals & SOP
- Knowledge on HIS, Integrated HOS system & Opera (PMS)
- Industrial Trainings :-
- Vistana Hotel Kuantan, YTL Hotels & Properties
- Duty Manager- Front Office (03/01/10 - 06/01/10)
- The Ritz Carlton Kuala Lumpur, YTL Hotels & Properties
- Front Office, Butler & F&B (07/01/09 - 11/01/09)
- Cameron Highlands Resort, YTL Hotels & Properties
- F&B and Housekeeping (08/01/08 - 12/01/08)
References
Available on request
Timeline
MBA - Business Administration
UNITAR International University Kuala Lumpur
2022.05 - 2023.04
Front Office Manager
Casa del Mar Langkawi, HPL Hotels & Resorts
2016.11 - 2023.01
Front Office Manager [EXCOM Member]
Vistana Penang Bukit Jambul, YTL Hotels & Properties
2015.10 - 2016.10
Front Office Manager [EXCOM Member]
Cameron Highlands Resort, YTL Hotels & Properties
2013.11 - 2015.10
Assistant Manager - Front Office [EXCOM Member]
The Majestic Malacca, YTL Hotels & Properties
2011.10 - 2013.11
Duty Manager
Vistana Hotel Kuala Lumpur, YTL Hotels & Properties
2010.01 - 2011.10
Some College (No Degree) -
YTL-International College of Hotel Management Kuala Lumpur
2008.02 - 2010.05
Guest Service Assistant
JW Marriott Kuala Lumpur, YTL Hotels & Properties
2006.11 - 2008.01
Front Office Manager
Hard Rock Hotel Penang, HPL Hotels & Resorts
2 2023 - Current