Overview
Work History
Education
Skills
Personal Information
Idnumber
Languages
Timeline
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Vinson Pan

Vinson Pan

Kuala Lumpur

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Concentrix
09.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Warehouse Assistant

Raxic Solution
08.2023 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise
  • Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date
  • Loaded and unloaded delivery trucks promptly for further distribution.

Customer Service Executive

TM Point Dealer
7 2021 - 7 2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues
  • Described product and service details to customers to provide information on benefits and advantages
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Education

Skills

Teamwork

Personal Information

  • Date of Birth: 08/02/02
  • Nationality: Chinese

Idnumber

020208-05-0161

Languages

Mandarin
Proficient
C2
Malay
Advanced
C1
English
Advanced
C1
Japanese
Elementary
A2

Timeline

Customer Service Representative

Concentrix
09.2024 - Current

Warehouse Assistant

Raxic Solution
08.2023 - Current

Customer Service Executive

TM Point Dealer
7 2021 - 7 2023

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Vinson Pan