Vinson Pan
Kuala Lumpur
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Concentrix
09.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Warehouse Assistant
Raxic Solution
08.2023 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety
- Received and processed incoming stock to keep inventory levels accurate and up-to-date
- Loaded and unloaded delivery trucks promptly for further distribution.
Customer Service Executive
TM Point Dealer
7 2021 - 7 2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues
- Described product and service details to customers to provide information on benefits and advantages
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Education
Skills
Teamwork
Personal Information
- Date of Birth: 08/02/02
- Nationality: Chinese
Idnumber
020208-05-0161
Languages
Mandarin
Proficient
C2
Malay
Advanced
C1
English
Advanced
C1
Japanese
Elementary
A2
Timeline
Customer Service Representative
Concentrix
09.2024 - Current
Warehouse Assistant
Raxic Solution
08.2023 - Current
Customer Service Executive
TM Point Dealer
7 2021 - 7 2023