MICROSOFT OFFFICE
VINOTHINY SELVARAJU
SALESMAN
Klang,10
Summary
Proven Sales Consultant with a track record of exceeding sales goals by leveraging expert knowledge in product and service offerings and persuasive communication. At ALL IT HYPERMARKET SDN BHD, I enhanced customer loyalty and boosted sales through strategic sales funnel management and exceptional customer relationship skills. Achieved significant sales increase, demonstrating both hard and soft skills in a dynamic retail environment.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
SALES CONSULTANT
ALL IT HYPERMARKET SDN BHD
KLANG, Selangor
11.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Maximized customer retention by resolving issues quickly.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Conducted comprehensive product demonstrations for customer, resulting in increased understanding of features and benefits.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
SALES CONSULTANT
HARVEY NORMAN
KLANG, Selangor
05.2009 - 09.2024
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Handled cash transactions accurately while adhering to established security procedures.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
- Developed strong relationships with customer, leading to repeat business and increased referrals.
- Exceeded sales goals by [Number]% utilizing exemplary customer service skills.
- Streamlined store processes for improved efficiency and smoother day-to-day operations.
- Increased average transaction value through strategic cross-selling of complementary products.
- Provided constructive feedback on product selection based on customer preferences which led to higher overall satisfaction rates.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Conducted regular product demonstrations, increasing interest in featured items.
- Assisted in visual merchandising efforts, creating appealing displays that attracted customers and boosted sales.
Inventory Officer
Mydin Wholesale Hypermarket
KLANG, SELANGOR
12.2006 - 04.2009
Customer Service Representative
Mydin Wholesale Hypermarket
KLANG , Selangor
03.2004 - 12.2006
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Identified and resolved discrepancies and errors in customer accounts.
Cashier
Mydin Wholesale Hypermarket
KLANG, Selangor
08.2003 - 02.2004
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High School Diploma -
INSTITUTE MCIS SDN BHD
BANTING 01.2000 - 12.2003
High School Diploma -
SMK TELOK PANGLIMA GARANG
TELOK PANGLIMA GARANG 01.1999 - 12.1999
Skills
Time management
Customer liaison
Demonstrations
Sales funnel management
Customer relationship management
Sales strategies
Closing techniques
Persuasive communication
Exceeds sales goals
Product and service knowledge
Community networking
Software
Timeline
SALES CONSULTANT
ALL IT HYPERMARKET SDN BHD
11.2024 - Current
SALES CONSULTANT
HARVEY NORMAN
05.2009 - 09.2024
Inventory Officer
Mydin Wholesale Hypermarket
12.2006 - 04.2009
Customer Service Representative
Mydin Wholesale Hypermarket
03.2004 - 12.2006
Cashier
Mydin Wholesale Hypermarket
08.2003 - 02.2004
High School Diploma -
INSTITUTE MCIS SDN BHD
01.2000 - 12.2003
High School Diploma -
SMK TELOK PANGLIMA GARANG
01.1999 - 12.1999
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