Summary
Overview
Work History
Education
Skills
Certification
Awards
COURSES
Timeline
Generic
VINOTHARAN KUMAR

VINOTHARAN KUMAR

Software Development Professional
Bandar Sri Sendayan

Summary

Results-driven software development professional with over 15 years of experience in software design, development, and integration. Specializing in Java, SQL, BPM, Fleet Management, Loyalty Management, Team Management, Documentation, Testing, System Production Support, and Business Process Automation. Demonstrated expertise in technical leadership, effective communication, and delivering engaging presentations. Proven ability to manage full project life cycles from design to implementation to integration while fostering strong client and stakeholder relationships. Experienced in overseeing complex, high-value technical projects with meticulous planning abilities.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
3
3
Languages

Work History

Technical Product Manager

Commerzbank AG
10.2024 - Current
  • Operation and Maintenance Cost Planning
  • Technical Documentation
  • Operational Assurance
  • Coordinate Operation
  • New Server Configuration and Installation
  • - Setup Application
  • - Services
  • Delivered high-quality technical documentation to support sales, training, and client implementations.
  • Streamlined product development processes for faster release cycles and better user experience.
  • Enhanced team collaboration, implementing agile methodologies for more effective project management.
  • Mentored junior team members, fostering growth in their technical knowledge and project management skills.
  • Promoted a culture of continuous improvement through regular sprint reviews and retrospectives.
  • Resolved complex technical issues by collaborating closely with engineering teams to develop innovative solutions.
  • Ensured timely delivery of products by proactively identifying risks and mitigating potential roadblocks in the development process.
  • Managed stakeholder expectations effectively by maintaining constant communication throughout the product lifecycle.
  • Engaged with customer support team to identify common user issues, prioritizing fixes in product updates.
  • Communicated project updates to stakeholders at all levels.
  • Monitored and tracked project progress to support timely completion.
  • Developed and introduced IT strategies to improve operational efficiency.

Senior Support Specialist

Commerzbank AG
08.2024 - Current
  • Advanced Product Engineering Expertise (Apex) Team
  • Core Responsibilities:
  • Incident/Problem/Change Management
  • Application Daily Health check
  • Application Business Support
  • Application Technical Support
  • Audit and Governance support
  • Upgrading the technology to meet bank’s standards
  • Operations
  • Adhoc Data extraction requests
  • Regulatory Name and Transactional screenings
  • Test Support for Global initiatives
  • Downstream system changes due to Global Releases
  • ETL scripting (PL/SQL)
  • Scheduling of jobs (Unix shell scripting and Cronjobs)
  • File transfers between servers (IFG / Unix scripting )
  • User Report Creation
  • Automated posting of bookings into Phoenix using Generic Interface
  • Data Mapping support for vendor assisted projects
  • Documentation
  • Spearheaded the creation of a centralized knowledge base, improving access to information for both staff and clients alike.
  • Coordinated seamless transition during software migrations while minimizing downtime impact on customers.
  • Championed best practices in ticket handling and case management, resulting in improved issue tracking accuracy.
  • Proactively identified gaps in internal documentation, creating new materials or updating existing content accordingly.
  • Served as a subject matter expert for the support team, providing guidance on escalated cases.
  • Enhanced communication within the support team through regular meetings, status updates, and collaborative tools usage.
  • Collaborated with cross-functional teams to identify root causes of recurring issues and develop solutions.
  • Mentored junior team members, fostering professional growth and enhanced problem-solving abilities.
  • Developed and implemented training initiatives for new hires.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.

Senior Technical Lead

CIMB BANK
01.2022 - 07.2024
  • Experience in Business Process Management (BPM)
  • Experience in SQL, Java, Unix, Linux, PostMan API, Java Script, Core Java, IBM Designer, Putty.
  • Prepare Functional Specification Document (FSD)
  • Prepare Document Guide
  • Manage production issues for various clients.
  • Offer constructive feedback and contributed ideas at daily staff meetings.
  • Conduct meeting with different teams within CIMB on New implementation, testing and system requirements.
  • Perform system analysis, documentation, testing, implementation and user support for platform transitions.
  • Team Management – Training for New Staff, Task Allocation, Task Review, Team Meeting and prepare Documentation for new Staff and existing Staff to follow.
  • Projects Involved :
  • Bank Negara Malaysia Foreign Exchange Administration
  • Remittance Process Application
  • Branch Distribution System
  • External Account Handling
  • Remittance Smart Form ( QR )
  • Telegraphic Transfer
  • Decommission old BPM Server to New BPM Server
  • Managed team of 5 personnel focused on implementing resolutions and updates.
  • Mentored junior developers for improved coding skills and understanding of best practices, leading to increased overall code quality within the team.
  • Collaborated with cross-functional teams to design and implement innovative technical solutions, fostering streamlined communication channels and efficient problem resolution.
  • Developed strategic roadmaps for technology initiatives aligned with organizational goals while maintaining focus on resource allocation efficiency.
  • Developed technical solutions to diverse operational problems.
  • Established a positive work culture within the technical team through transparent communication channels and motivational leadership tactics.
  • Led the development and execution of end-to-end testing strategies for complex projects, ensuring high-quality deliverables that met client expectations.
  • Assessed project milestones and team performance to keep staff on-task.

Technical Support Lead

Cardtrend Edenered
10.2019 - 01.2022
  • Experience in SQL Management
  • Manage production issues for various clients.
  • Offer constructive feedback and contributed ideas at weekly staff meetings.
  • Conduct meeting with clients such Petronas, Petron, Air Asia Board of Directors.
  • Create new program for Data extraction.
  • Perform system analysis, documentation, testing, implementation and user support for platform transitions.
  • Provide client support on system operation and troubleshooting.
  • Establish specifications and coordinated production with software programmers.
  • Create Algorithm for SLA Calculation. Prepare SLA reports , Daily issue monitoring reports.
  • Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
  • Served as an escalation point for high-visibility, mission-critical incidents, coordinating resources and managing communication with stakeholders to ensure timely resolution.
  • Mentored junior team members in both technical skills and soft skills, fostering a culture of continuous learning and professional development.
  • Collaborated with product development teams for timely identification of bugs and software improvements, contributing to overall product quality enhancement.
  • Established strong relationships with clients through excellent communication skills and timely issue resolution.
  • Analyzed trends in support requests, proactively addressing common issues through knowledge base updates and preventative measures.
  • Researched and identified solutions to technical problems.
  • Generated reports to track performance and analyze trends.
  • Created user accounts and assigned permissions.

Software Consultant

Software International Corporation
07.2015 - 05.2016
  • Experience in Cobol Language
  • Manage testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
  • Offer constructive feedback and contributed ideas at weekly staff meetings.
  • Usage of new Tool in Cobol: QuickJob.
  • Create new program for Data extraction
  • Perform system analysis, documentation, testing, implementation and user support for platform transitions.
  • Provide client support on system operation and troubleshooting.
  • Establish specifications and coordinated production with software programmers.

Senior Application Support

Standard Chartered Bank (SCOPE)
11.2013 - 07.2015
  • Experience in Cobol Language.
  • Implementation Change , High Serv Tickets.
  • Support day and Night Batch.
  • Online Screen Testing.
  • Production Job Patching.
  • Data extraction
  • Work with ITSC , On raising Ticket and resolving ticket till closure.
  • Work with Incident Tickets, Change Request, Problem Ticket.
  • Support migration of software release (service Pack).
  • Handle/Support Release for Secured Lending related projects.
  • Handle Conference Calls, Bridge Meetings, Video Conference.
  • Manage call flow and responded to technical support needs of customers.
  • Support Weekend Migration, Batch Support, Implementation of new Program.
  • Prepare system documentation (Functional, Program Spec, Testing).
  • Resolve customer issues in a clear, courteous and straightforward manner.
  • Demonstrate professionalism and courtesy with customers at all times.
  • Identify and solve technical issues with a variety of diagnostic tools.
  • Follow up with clients to ensure optimal customer satisfaction.
  • Conduct research to address customer concerns.
  • Provide client support on system operation and troubleshooting.
  • Support system developers by creating system models, diagrams, and charts.
  • Perform system analysis, documentation, testing, implementation and user support for platform transitions.
  • Resolve or escalated problem tickets to resolve user issues.
  • Implement user acceptance testing with a focus on documenting defects and executing test cases.
  • Manage testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
  • Support around 17 Countries.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Software Engineer

HSBC Software Development
11.2011 - 11.2013
  • Experience in Cobol Language
  • Performance analysis of the system
  • Usage of SDLC – System Development Life Cycle
  • Handle Conference Calls, Bridge Meetings, Video Conference.
  • Prepare system documentation (Functional, Program Spec, Testing)
  • Build, test and deploy scalable, highly available and modular software products.
  • Strengthen developmental methodologies by introducing a code quality document.
  • Modify existing software to correct errors, adapt to new hardware and improve performance.
  • Draft comprehensive reports to document bugs and design flaws.
  • Work closely with clients to establish problem specifications and system designs.
  • Perform regression and system-level testing to verify software quality and function before it was released.
  • Debug and modified software components.
  • Develop code fixes and enhancements for inclusion in future code releases and patches.
  • Evaluate multiple software solutions during early software architecture plotting and system migration planning stage.

Education

MBA - Human Resource

University Putra Malaysia
Seri Kembangan, Selangor, Malaysia
04.2016 - 05.2018

Bachelor of Science - Software Engineering

Staffordshire University
Kuala Lumpur, Malaysia
01.2007 - 05.2010

Skills

    Team Management

    SQL

    Java, Linux, Unix, Cobol

    Business Process Management

    Report Builder, Power Bi

    Jira Ticketing System

    L2 & L3 Production Support

    Agile Methodology

    Testing

    Business process improvement

    Sprint planning , Product road mapping

    Release management

    MS office

    Documentation and reporting

    Coaching and mentoring

    ITIL framework

    SLA management

Certification

Toastmaster Competent Communicator

Awards

1st Runner up – Scope Toastmaster Club Humorous Contest.

Scope Best Speaker Award

1st Runner up – Area 51 International Speech Contest

HSBC Team Award – Meet up all deadline and deliver work on time with given criteria.

Caring Start Award, Excellent performance in organizing activity under CSR projects

1st Class Project Award – Final Year Project DID Intelligence Warehouse System in C++ (integrated with barcode technology)

COURSES

  • 2022
  • Project Management Refresher
  • Microsoft Automate Business Processes

Timeline

Technical Product Manager

Commerzbank AG
10.2024 - Current

Senior Support Specialist

Commerzbank AG
08.2024 - Current

Senior Technical Lead

CIMB BANK
01.2022 - 07.2024

Technical Support Lead

Cardtrend Edenered
10.2019 - 01.2022

MBA - Human Resource

University Putra Malaysia
04.2016 - 05.2018

Software Consultant

Software International Corporation
07.2015 - 05.2016

Senior Application Support

Standard Chartered Bank (SCOPE)
11.2013 - 07.2015

Software Engineer

HSBC Software Development
11.2011 - 11.2013

Bachelor of Science - Software Engineering

Staffordshire University
01.2007 - 05.2010

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VINOTHARAN KUMARSoftware Development Professional