I would be interest in joining in admin, HR or recruiter
Vimal Naidu
Customer Service Executive
Sungai Pelek, Selangor,10
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
1
1
Certification
4
4
Languages
Work History
Accommodation Assistant
Agoda.com
02.2024 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Monitored hotel's budget and financial records.
Customer Service Officer
Concentrix
07.2023 - 02.2024
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained in conversational Malay,English to enhance service of different race of customers.
Customer Service Representative
Transcosmos
04.2022 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Promptly responded to inquiries and requests from prospective customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved accounting, service and delivery concerns.
Customer Service Executive
Scicom (MSC) Berhad
09.2021 - 04.2022
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
Assistant Training Manager
Admal Aviation College
06.2020 - 11.2020
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Researched and obtained relevant course materials to achieve training objectives.
- Partnered with external vendors to deliver specialized industry-specific training as needed.
- Developed departmental systems and procedures to better align workflow processes.
Education
High School Diploma -
Admal Aviation College
Bandar, Selangor, Malaysia 04.2001 -
Skills
Multitasking Abilities
Hospitality best practices
Data Gathering
Interpersonal Skills
Decision-Making
Administrative Skills
Data Entry
Problem-Solving
Team Supervision
Front Office Management
Effective Communication
Continuous Improvement
Phone and Email Etiquette
Team building
Quality Assessment
Front Desk Management
Certification
[Area of certification] Training - [Timeframe]
Interests
Football
I am sportsman and effective with the football. I have been won some tittles and prizes during the local tournament in my state as selected as a player in Selangor league and Malaysian Premier League.
Timeline
Accommodation Assistant
Agoda.com
02.2024 - Current
Customer Service Officer
Concentrix
07.2023 - 02.2024
Customer Service Representative
Transcosmos
04.2022 - 07.2023
Customer Service Executive
Scicom (MSC) Berhad
09.2021 - 04.2022
Assistant Training Manager
Admal Aviation College
06.2020 - 11.2020
High School Diploma -
Admal Aviation College
04.2001 -