Vilosha Siva Kumar
Guest Experience Specialist
Kluang,01
Summary
Aspiring professional eager to launch a career in a dynamic organization where analytical skills drive impactful results. Equipped with a strong foundation in data interpretation and analysis, complemented by expertise in statistics, mathematics, and analytics. Demonstrates a solid understanding of business operations and proficiency in various analytical tools to deliver actionable, data-driven insights. Committed to contributing to organizational success through innovative problem-solving and strategic data utilization.
Overview
11
11
years of professional experience
4
4
Languages
Work History
CST Agent, Newhire Mentoring, Backup SST Agent, Messaging Immersion
AGODA International Sdn. Bhd
Kuala Lumpur, Kuala Lumpur
01.2022 - Current
- Proficient in MS office and call center equipment/software programs
- Strong analytical/presentation skills
- Help others work towards targets and develop their skills
- Implemented feedback system to gather client insights, driving continuous improvement.
- Boosted team productivity by implementing collaborative communication platform.
- Facilitated training sessions for new agents, elevating overall team performance.
Internship
PEJABAT PENDIDIKAN DAERAH KLUANG (PPDK)
Kluang, Johor
03.2021 - 06.2021
- Handled Big Data
- Analyze and interpret data using Microsoft Excel
- Create dashboards for analyzed data using Google Data Studio and Power BI desktop
- Learned some office work
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
CUSTOMER SERVICE (SHOPEE)
07.2020 - 10.2020
- Replied customer messages
- Shipped products to customers
- Worked 8 hours everyday
Teacher (KGSK)
SJK(T) JALAN SETSYEN PALOH
08.2020 - 09.2020
- English, BM and Pendidikan Seni
- Submitted all paperwork on time
- Learn to be do work in more organise and able to do that in few days time
- Handling students and teaching them in interesting way to make them understand easier
Teacher (KGSK)
SJK(T) JALAN SETSYEN PALOH
08.2019 - 12.2019
- Pendidikan Khas
- Taught various subjects
- Submitted all paperwork on time
- Need to be very patient on how to handle OKU
Part-time
KUMON
01.2015 - 12.2015
- Teach students Mathematics and English
- Mark students worksheet and record them
- Organized students homework according to their level of understanding
- Guide students with their calculations and their English speaking
Education
Master of Science - Data Science
Malaysia National University
Bandar, Selangor, Malaysia 04.2001 -
BACHELOR OF SCIENCE - INDUSTRIAL STATISTICS
UNIVERSITY TUN HUSSEIN ONN
Johor01.2021
STPM - SCIENCE STREAM
SEKOLAH MENENGAH TINGGI KLUANG
Kluang05.2015
Skills
Accomplishments
- Vice Secretary of Biro Kebudayaan Masyarakat India, 2019
- Dance competition university level (Consolation), 2020
- Cohort member of PRE-U, 2019
- Sketch competition district level (Champion), 2019
- Sketch competition state level (Consolation), 2019
- President of English Language Society (ELS), 2019
- PRE-U National Cross Country Competition (Participant), 2019
- Creative Gadgets Competition (Champion), 2019
- Public speaking competition (Consolation), 2019
Social Media
/viloshasivakumar
Timeline
CST Agent, Newhire Mentoring, Backup SST Agent, Messaging Immersion
AGODA International Sdn. Bhd
01.2022 - Current
Internship
PEJABAT PENDIDIKAN DAERAH KLUANG (PPDK)
03.2021 - 06.2021
Teacher (KGSK)
SJK(T) JALAN SETSYEN PALOH
08.2020 - 09.2020
CUSTOMER SERVICE (SHOPEE)
07.2020 - 10.2020
Teacher (KGSK)
SJK(T) JALAN SETSYEN PALOH
08.2019 - 12.2019
Part-time
KUMON
01.2015 - 12.2015
Master of Science - Data Science
Malaysia National University
04.2001 -
BACHELOR OF SCIENCE - INDUSTRIAL STATISTICS
UNIVERSITY TUN HUSSEIN ONN
STPM - SCIENCE STREAM
SEKOLAH MENENGAH TINGGI KLUANG