Vikneswary D/O Murugan

Shipping & Documentation

· Prepared and managed all shipping documents, ensuring accuracy and compliance with regulatory requirements.

· Coordinated with customers, internal teams, and external stakeholders to facilitate smooth cargo movement.

· Reviewed and verified documents for customs clearance, including BLs, invoices, packing lists, and CPCs.

· Ensured timely submission of declarations using systems like SEALNET, EDI, and Rank Alpha.

· Tracked and traced shipments to confirm timely delivery and proper document flow.

Customer Service & Coordination

· Provided accurate information to clients regarding customs procedures, tariffs, and classifications.

· Issued quotations, processed billing and invoices, and followed up on payments.

· Maintained and updated a database of sales orders, delivery schedules, and shipment records.

· Communicated with transporters, carriers, and warehouses to coordinate cargo pickup, delivery, and loading operations.

· Responded promptly to client inquiries, ensuring high levels of customer satisfaction.

Operational Management – Sea Freight

· Handled both import and export operations for sea freight, managing daily activities and KPIs.

· Coordinated booking arrangements and service schedules, monitored container spacing, and ensured proper documentation (SI, draft/final BL, invoices).

· Managed OOG/Over-Height project cargo including manifest submission, lashing certificates, and approvals at Westport.

· Liaised with customs brokers and transporters to ensure timely movement and clearance of goods.

Operational Management – Air Freight

· Prepared air freight quotations and sourced rates from local vendors and international agents.

· Coordinated shipment documentation such as AWBs, customs forms, and export documentation for submission to airlines.

· Liaised with exporters/importers for booking trucks and securing cargo space.

· Oversaw accurate data entry in logistics systems and ensured proper job closure with full revenue and cost reporting.

· Managed billing and followed up on COD payments.

Pricing & Sales Support

· Sourced and filed monthly freight rates with carriers.

· Provided pricing support to the sales team and assisted in the preparation of quotations for new business opportunities.

· Sent monthly rate sheets and promotional offers to agents and customers.

· Collaborated with sales and marketing teams to develop customer-focused pricing strategies.

Logistics & Freight Planning

· Planned and evaluated the most efficient transport routes for freight movement.

· Managed inventory checks and created key documents such as work orders, shipping orders, and bills of lading.

· Negotiated competitive shipping rates across transportation modes.

· Oversaw end-to-end shipment processes including booking, customs clearance, and delivery coordination.

• Managed full export cycle including booking, documentation, and customer support for sea and air shipments
• Handled declaration processes for export cargo via Rank Alpha, SEALNET, and other EDI systems
• Prepared and submitted accurate export documents: Shipping Instructions (SI), Draft/Final BL, Commercial Invoices, Packing Lists, and CPC (Container Packing Certificate)
• Coordinated customs clearance, DG declarations, and special cargo (OOG/Over-Height) manifest submissions
• Liaised with customs brokers, shipping lines, and transporters to ensure timely and compliant shipment execution
• Provided quotations, tracked shipments, and issued invoices while maintaining up-to-date shipment records
• Ensured compliance with export regulations and worked closely with clients to support documentation accuracy
• Process paperwork for incoming orders promptly, obtain approval from the president, and send orders to the warehouse for packing and shipping.
• Organize workflows to meet specified shipment deadlines, while diligently monitoring daily updates on each shipment to provide customers or agents with timely and accurate information.

• Prepared export documentation and coordinated shipment schedules
• Assisted in shipping instructions and liaised with agents

• Maintained financial records and assisted with account reconciliation
• Managed payroll, timesheets, and invoicing for labor supply operations
• Handled cost tracking and prepared financial reports for management
• Coordinated with HR for worker allocations and job site requirements
• Ensured compliance with statutory requirements (e.g., EPF, SOCSO)
• Supported monthly account closing and budgeting processes