Viknessh Roaa Devadas
Senior IT Engineer
Kulim,02
Summary
Dynamic Infrastructure Engineer with a proven track record at RPD MFG Connectivity Sdn Bhd, excelling in network design and implementation. Enhanced system security and reduced downtime through proactive strategies. Skilled in vendor sourcing and team collaboration, driving efficiency and achieving business objectives while mentoring junior engineers.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Infrastructure Engineer
RPD MFG Connectivity Sdn Bhd
Kulim, Kedah
01.2022 - Current
- Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.
- Coordinated with vendors for equipment procurement, installation, maintenance contracts, ensuring optimal service levels at competitive pricing points.
- Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.
- Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
- Supported business objectives by seeking out new customers and networking at key events.
- Led the planning and execution of a successful migration from on-premise infrastructure .
- Supported development teams by providing guidance on hardware requirements optimized for software applications'' needs.
- Designed network infrastructures according to project specifications.
- Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with business goals.
- Trained junior engineers on industry-standard methodologies related to networking protocols, server administration techniques, or virtualization technologies.
- Verified location of deployed hardware in correct organizational unit.
- Conducted capacity planning exercises to ensure adequate resources were available during peak periods of usage.
- Enhanced system security by implementing robust access controls, encryption, and intrusion detection measures.
- Evaluated emerging technologies to recommend strategic investments in infrastructure upgrades and enhancements.
- Optimized network performance by implementing advanced infrastructure solutions and monitoring tools.
- Facilitated installation processes to deliver project requirements on time.
- Implemented best practices in change management to minimize disruptions during critical system updates.
- Performed regular system audits to identify areas of improvement in performance, security, or compliance standards.
- Established disaster recovery plans by designing redundant systems that ensured business continuity during unforeseen events.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Managed and monitored installed systems for highest level of availability.
- Oversaw development and maintenance of organization computer systems and intranet.
- Oversaw new factory design and implementation of IT infractucture.
Senior IT Support Engineer
Stride Electronics
04.2019 - 12.2021
- Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
- Improved system stability by implementing proactive IT maintenance and monitoring procedures.
- Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
- Optimized network performance through regular monitoring, analysis, and fine-tuning of settings.
- Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
- Served as a subject matter expert on various technical topics, frequently delivering presentations to senior leadership and other stakeholders.
- Championed IT automation initiatives that reduced manual intervention requirements and increased overall team productivity.
- Reduced server downtime by performing regular hardware upgrades and software patches.
- Developed comprehensive documentation for IT infrastructure, ensuring efficient knowledge transfer among team members.
- Maintained high availability of critical business applications by proactively addressing potential issues before they escalated into outages.
- Enhanced network security through the deployment of advanced firewall configurations and intrusion prevention systems.
- Managed vendor relationships to negotiate cost-effective service contracts and obtain the best possible pricing on equipment purchases.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Connected to computer of client using remote link to install programs and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Generated reports to track performance and analyze trends.
IT Analyst
NXP Semiconductors
05.2010 - 12.2018
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Optimized network performance, conducting thorough assessments and adjustments.
- Reduced system downtime, ensuring timely backups and disaster recovery plans were in place.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
IT Support Engineer
Emerge Webhosting
05.2008 - 05.2010
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
Education
Bachelor of Science - Computer Science
Tunku Abdul Rahman College (TARC)
Tanjong Bungah, Penang, Malaysia 04.2001 -
Bachelor of Science - Computer Science
Nottingham University Malaysia
Kajang, Selangor, Malaysia 04.2001 -
Skills
Incident management
Network design and implementation
Server hardware troubleshooting
Decision-making skills
Capacity planning
Vendor sourcing
System administration
Project oversight
Contract negotiation
Network security
Teamwork and collaboration
Switches and routers
Infrastructure development
Firewalls
Accomplishments
Design and setup IT Infra for new factory in Kulim Hi-Tech.
Timeline
Infrastructure Engineer
RPD MFG Connectivity Sdn Bhd
01.2022 - Current
Senior IT Support Engineer
Stride Electronics
04.2019 - 12.2021
IT Analyst
NXP Semiconductors
05.2010 - 12.2018
IT Support Engineer
Emerge Webhosting
05.2008 - 05.2010
Bachelor of Science - Computer Science
Tunku Abdul Rahman College (TARC)
04.2001 -
Bachelor of Science - Computer Science
Nottingham University Malaysia
04.2001 -
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