Hi, I’m
Viknesh Thiaga
Area Manager
Portsmouth
Summary
A talented, dedicated, self-motivated and trusted individual who has been working around various industries for the past 20 years. I am looking for a challenging position in which I am able to perform the job with the knowledge and experience that I have. Furthermore, I would like to lead and head a management team.
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 20 years of management performance.
Overview
6
years of professional experience
Work History
I BOX Logistic Sdn Bhd
Area Manager
05.2025 - Current
Job overview
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
SkyBlueMedia Sdn Bhd
Senior Operation Manager
06.2023 - Current
Job overview
- Develop and implement operational policies and procedures to ensure maximum efficiency and productivity across all departments.
- Oversee all aspects of operations, including scheduling, quality control and safety protocols.
- Manage the supply chain and logistics functions to ensure timely and cost-effective delivery of products.
- Collaborate with other departments to identify and implement process improvements.
- Develop and maintain relationships with key contractors and suppliers
- Manage and develop a team of operations professionals, providing coaching and guidance as needed.
- Analyze and report on operational metrics to identify trends and areas for improvement.
- Ensure compliance with all applicable regulations and standards.
- Manage budgets and financial targets for the operations department.
- Monitoring and overseeing Billboards installation work
- To make sure the Billboard is installed as per the Structure Drawing endorsed by Professional Engineer.
- Understanding Technical Drawing and implementing the usage on site.
- Liase with Local Authorities and other government agencies.
Gem Live Sdn Bhd
Operation Manager
11.2021 - 02.2023
Job overview
- Logistics
- Strategically plan and manage logistics, transportation and customer services
- Direct, optimize and coordinate full order cycle
- Liaise and negotiate with suppliers, manufacturers, retailers and consumers
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
- Arrange warehouse, catalog goods, plan routes and process shipments
- Resolve any arising problems or complaints
- Supervise, coach and train operation workforce
- Meet cost, productivity, accuracy and timeliness targets
- Maintain metrics and analyze data to assess performance and implement improvements
- Handling projects on seasonal basis based on
- E-commerce
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Purchase materials, plan inventory and oversee warehouse efficiency
- Help the organization’s processes remain legally compliant
- Formulate strategic and operational objectives
- Examine financial data and use them to improve profitability
- Manage budgets and forecasts
- Perform quality controls and monitor production KPIs
- Recruit, train and supervise staff
- Find ways to increase quality of customer service.
- Concierge RSVN
- Managing concierge services and operations.
- Assist team with RSVN for guests for 2 outlets on a daily basis.
- Train concierge staff in customer service handling, and handle escalated customer service issues as needed.
- Monitor staff scheduling and shifts.
- Coordinated with the ops dept to deliver customer satisfaction and resolve problems.
- At all times conduct Weekly meetings to present to customers on KPI performance of the concierge team.
- Understanding the new trends and the new promotions by the service outlets.
Biforst Logistics Sdn Bhd
Branch Manager / Warehouse & Transport Manager
11.2019 - 06.2021
Job overview
- In charge of overall operation of Johor Branch.
- Coordinate with the team on planning and monitoring truck movement.
- Monitor time of departure on long-haul trucks from central and arrival at JB branch
- In charge of staff matters such as leave application, new recruitment and on the job training.
- Motivate and encourage teamwork within the team to ensure productivity targets are met.
- Safeguard Hub operations and contents by establishing and monitoring security procedures and protocols.
- Customer satisfaction is a priority.
- Ensure customer service is to the optimum level at all times.
- Handle customer complaints tactfully.
- Develop SOP for smooth operation.
- Hub Safety, Health and Environment (SHE) compliance.
- To ensure Branch complies with all requirements of Internal & External Audits.
- To ensure Branch comply with all requirements of customer's Audits.
- To ensure on time submission of internal & external monthly KPI reports for Branch.
- To ensure on time submission of Monthly P&L to achieve the company target.
- To ensure all monthly billing processes are complied, accurate and meeting deadlines.
- To ensure a truck management plan in i.e., Truck maintenance plan, inspection, records, etc.
- To ensure Branch Performance to generate revenue & reduce losses.
- To lead the branch within its own capacity and target.
- Handle any other requirements that may arise from time to time.
- Warehouse
- Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- Complies with Local Government Body, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
- Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
- Controls inventory levels by conducting physical counts; reconciling with data storage systems.
- Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
- Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
- Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
- Transportation
- Plan and supervise the shipments from production to the end-user
- Schedule daily and weekly routes
- Track orders using functional systems (e.g., barcodes and tracking software)
- Coordinate with warehouse staff to ensure proper storage and distribution of products
- Monitor and report on transportation costs
- Ensure shipping documents are properly filed
- Report maintenance and repair needs for transportation vehicles and equipment
- Research and suggest cost-effective shipping methods
- Conduct regular safety audits on equipment
- Organize training sessions for employees (e.g., proper use of machines and handling of hazardous material)
- Keep organized records of vehicles, schedules and completed orders
- Ensure compliance with company policies and shipping legislation
- Stay up-to-date with safety regulations
Education
NIIT
Diploma from Software Engineering
01.2002
Informatics
Diploma from Computer Science
01.2001
Maktab Sultan Abu Bakar (English College)
Sijil Pelajaran Malaysia (SPM)
01.1997
Skills
Completion of operational training courses
Dangerous Good Handling
Load Process and Cargo Handling Courses
Knowledge / experience in GSE/ Aircraft Appearance activities
Experience within an Operational Resource Allocation
Shift Management
Overtime Planning
Jetstar Airlines handling License Course
Emirates Airline Handling (Ground)
Qatar Airlines Handling (Ground)
Fast learner
Excellent in Microsoft Office Application
Computer System on Software & Hardware
SAP System
Real Time Management System
Personal Information
- Citizenship: Malaysia
- Availability: 2 weeks' notice period.
- Date of Birth: 27th March 1980
- Nationality: Malaysia
Skill Abilities
- Proven ability to successfully create and manage large multicultural teams in challenging environments, with timely delivery of projects without compromising quality and safety.
- Good negotiation skills with internal and external parties and able to find most suitable deal for all parties even if complex situations.
- Strong background with excellent safety track record both.
- Exceptional skill in organizing and managing.
Skills And Computer Knowledge
- Completion of operational training courses.
- Dangerous Good Handling.
- Load Process and Cargo Handling Courses.
- Knowledge/experience in GSE/Aircraft Appearance activities.
- Experience within an Operational Resource Allocation, Shift Management & Overtime Planning Team.
- Jetstar Airlines handling License Course.
- Emirates Airline Handling (Ground).
- Qatar Airlines Handling (Ground).
- Fast learner.
- Excellent in Microsoft Office Application.
- Computer System on Software & Hardware.
- SAP System & Real Time Management System.
Referrals
- Ms Kana, Human Resource Manager, 010-257 1752
- Mr. Sashi, CEO, 012-201 2522
- Mr. Syahmi, Quality Assurance Exec, 017-299 5307
Timeline
Area Manager
I BOX Logistic Sdn Bhd
05.2025 - Current
Senior Operation Manager
SkyBlueMedia Sdn Bhd
06.2023 - Current
Operation Manager
Gem Live Sdn Bhd
11.2021 - 02.2023
Branch Manager / Warehouse & Transport Manager
Biforst Logistics Sdn Bhd
11.2019 - 06.2021
Informatics
Diploma from Computer Science
Maktab Sultan Abu Bakar (English College)
Sijil Pelajaran Malaysia (SPM)
NIIT
Diploma from Software Engineering