Viknesh Thiaga
Kuala Lumpur
Summary
Accomplished professional with two decades of experience in fast-paced settings. Successful manager roles with a history of guiding teams to meet challenging goals on time. Effective communicator and collaborator, promoting a leadership approach that boosts team performance. Pursuing a management position to apply extensive knowledge in enhancing team effectiveness and organizational development.
Overview
16
16
years of professional experience
Work History
Terminal Manager
GOHUB BHD
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
11.2025 - Current
- Assist with daily terminal operations and transport queue management systems.
Support management of passenger flow through queuing systems and designated areas.
Aid in monitoring vehicle movements within terminal boundaries.
Verify operational readiness of terminal facilities, equipment, and signage.
Area Manager
I BOX Logistic Sdn Bhd
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
05.2025 - 11.2025
- Cultivated positive relationships with clients, contributing to enhanced customer satisfaction and loyalty.
- Assisted in identifying operational inefficiencies and supported the implementation of necessary improvements.
- Participated in the evaluation of operational procedures, incorporating feedback from team members and leveraging industry best practices.
Senior Operation Manager
SkyBlueMedia Sdn Bhd
06.2023 - 05.2025
- Assisted in developing operational policies and procedures to enhance efficiency across departments.
- Supported oversight of operations, including scheduling, quality control, and safety protocols.
- Helped manage supply chain and logistics functions for timely delivery of products.
- Collaborated with departments to spot and implement process improvements.
- Aided in building relationships with key contractors and suppliers.
- Provided coaching and guidance to operations professionals as needed.
- Assisted in analysing operational metrics to identify trends.
- Ensured compliance with relevant regulations and standards.
- Supported management of budgets and financial targets for operations.
- Monitored billboard installation to ensure adherence to approved engineering drawings.
- Helped understand technical drawings and their implementation on-site.
- Liaised with local authorities and government agencies.
Operation Manager
Gem Live Sdn Bhd
11.2021 - 02.2023
- Assisted in managing daily operations within production services logistics.
- Supported staff and team management efforts.
- Contributed to process improvements and increased efficiency.
- Helped with budget handling and cost control initiatives.
- Aided in setting performance goals and KPIs.
- Coordinated communication between departments.
- Resolved operational problems in a timely manner.
Branch Manager / Warehouse & Transport Manager
Biforst Logistics Sdn Bhd
11.2019 - 06.2021
- Assisted in overseeing daily logistics operations including warehousing, transportation, and inventory management.
- Supported recruitment and training of staff to achieve performance objectives.
- Helped maintain positive relationships with customers and partners to enhance service satisfaction.
- Aided in budget management and analysis of branch performance to control costs.
- Ensured compliance with company policies, safety regulations, and government standards.
- Contributed to identifying opportunities for business development and operational enhancements.
Asst Manager Cargo
Dnata Sg Ptd Ltd
Singapore, Singapore
02.2010 - 05.2019
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Monitored compliance with health and safety regulations, reducing incidents in the workplace.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Analysed sales data to identify trends, making recommendations for inventory adjustments.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
Education
Diploma - Software Engineering
NIIT
JB01-2002
Diploma - Computer Science
Informatics
JB01-2001
Sijil Pelajaran Malaysia (SPM) -
Maktab Sultan Abu Bakar (English College)
01-1997
Skills
- Successful completion of operational training courses
- Hazardous materials management
- Load Process and Cargo Handling Courses
- Knowledge / experience in GSE/ Aircraft Appearance activities
- Experience within an Operational Resource Allocation
- Shift Management
- Overtime Planning
- Jetstar Airlines handling License Course
- Emirates Airline Handling (Ground)
- Qatar Airlines Handling (Ground)
- Fast learner
- Excellent in Microsoft Office Application
- Computer System on Software & Hardware
- SAP System
- Real Time Management System
- Operational management
- Cost management
- Transport queue management
- Customer relationship management
- Team leadership
- Customer Service
- Transportation scheduling
Skill Abilities
- Proven ability to successfully create and manage large multicultural teams in challenging environments, with timely delivery of projects without compromising quality and safety.
- Good negotiation skills with internal and external parties and able to find most suitable deal for all parties even if complex situations.
- Strong background with excellent safety track record both.
- Exceptional skill in organizing and managing.
Availability
2 weeks' notice period.
Personal Information
- Citizenship: Malaysia
- Availability: 1 month notice period.
- Date of Birth: 27th March 1980
- Nationality: Malaysia
Skills And Computer Knowledge
- OSH Certified Member
- Warehouse Management
- SAP System & Real Time Management System.
- Completion of operational training courses.
- Dangerous Good Handling.
- Load Process and Cargo Handling Courses.
- Knowledge/experience in GSE/Aircraft Appearance activities.
- Jetstar Airlines handling License Course.
- Emirates Airline Handling (Ground).
- Qatar Airlines Handling (Ground).
- Excellent in Microsoft Office Application.
- Computer System on Software & Hardware.
Referrals
- Ms Kana, Human Resource Manager, 010-257 1752
- Mr. Sashi, CEO, 012-201 2522
- Dato Reynold - 019 600 0364
Timeline
Terminal Manager
GOHUB BHD
11.2025 - Current
Area Manager
I BOX Logistic Sdn Bhd
05.2025 - 11.2025
Senior Operation Manager
SkyBlueMedia Sdn Bhd
06.2023 - 05.2025
Operation Manager
Gem Live Sdn Bhd
11.2021 - 02.2023
Branch Manager / Warehouse & Transport Manager
Biforst Logistics Sdn Bhd
11.2019 - 06.2021
Asst Manager Cargo
Dnata Sg Ptd Ltd
02.2010 - 05.2019
Diploma - Software Engineering
NIIT
Diploma - Computer Science
Informatics
Sijil Pelajaran Malaysia (SPM) -
Maktab Sultan Abu Bakar (English College)