Vikneesh Munusamy

• Lend IT Support in areas such as Cyber Security,Programming, and Data Center Management.
• Support the IT team in maintaining Hardware,Software and banking

systems.

• Provide technical support.
• Hands on with network servers

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Ensure customer satisfaction and provide professional customer support.

• Provide exceptional technical assistance to globaly
• Address and resolve user queries, issues, and concerns related to

desktop hardware and software promptly.

• Maintain a high standard of service delivery in accordance with

service level requirements, ensuring user satisfaction.

• Assist in the setup, configuration, maintenance of desktop

related hardware and software.

• Stay updated on the latest industry trends and technologies to

provide cutting-edge support.

• Hands on with chats and calls

• Project Transition Lead
• Configure ITAM & ITSM such as Manage Engine,Beyont Trust, Amazon Connect and Freshdesk
• Trained DXC Leverage Desk Team to support remotely
• Working on Management team and supports on onsite software, hardware issues
• Generates Monthly Service Reports in excel and powerpoint
• Analyze Quality in Service Desk delivery