Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic
Viknash Ramasamy

Viknash Ramasamy

Kuala Lumpur

Summary

Senior manager with expertise in Insurance, finance, banking, oil & gas, and telecommunications industries for more than 25 years of working experience. Worked experience in overseas, New Zealand & Indonesia. Proven track record of strategically planning and executing initiatives to drive business growth and enhance operational efficiency. Known for fostering an open culture that encourages the free exchange of information and ideas. Seeking new professional challenges with a growth oriented company.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Project & Operations Manager

AmMetLife (AmBank Group)
01.2020 - Current
  • Participated in integrated audits carrying out testing in support of audits with internal audit and external parties.
  • Communicated with company's external auditors on audit related matters and test procedures.
  • Conducted department assessments, carried out remediation efforts, and presented findings to auditors.
  • CAB Board panel on Change Request Approver in weekly meeting.
  • Work with the team on BAU activities on change request, Incident, and service request raised and closed monitoring.
  • Project monitoring as PMO (Infrastructure & Applications).
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Design and implement comprehensive data governance frameworks, policies, and procedures.
  • Organized internal audits and led efforts to determine and remedy deficiencies.
  • Involved in CAPEX and OPEX costing budgeting.
  • Maintained schedules to meet key milestones at every project phase.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Business Development Leader & Project Director

IBM Malaysia & New Zealand
03.2015 - 12.2019
  • Lead the business as business operation Leader for Malaysia & Singapore accounts.
  • Global working experience in various countries Wellington New Zealand, Australia and Indonesia for project delivery with customer based.
  • Effectively managed all audits that included wireless security and infrastructure, e-commerce security, payroll processing application, credit and debit card processing system, and penetration testing of network components.
  • Perform datacenter migration with IBM datacenter.
  • Developed business pipeline using cold and warm techniques.
  • Forecast and engage project resourcing for assigned projects.
  • Directed assessment and remediation of department at Software to enable successful achievement of certification.
  • Established and corporate-level policies and procedures, led remediation efforts, and conducted training.
  • Involved in certification and compliance efforts.
  • Conducted department assessments, carried out remediation efforts, and presented findings to auditors.
  • Managed weekly change management meeting board.
  • Project Stakeholder Management Planning & management of other Client and Stakeholders Cost forecast and engage project resourcing for assigned projects.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Manage operations within client, including application patching and upgrades and certificate management.
  • Establishes and maintains good working relationships with customers.
  • Oversaw business operations and produced updated status reports outlining each project to meet milestones.
  • Traveled to other company locations for temporary assignments, meetings or training.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

Project Director

Aviat Networks
01.2011 - 02.2015
  • Establish, direct and coordinate business development activities for all products.
  • Establish project management department and resources.
  • Involved in CAPEX and OPEX costing budgeting.
  • Strategically plan on business development and profitably penetrate market, services and capabilities.
  • Directed assessment and remediation of department to enable successful achievement of certification.
  • Established and corporate-level policies and procedures, led remediation efforts.
  • Managed team size of 20 staffs in transmission design engineers, Implementations engineer, Implementations Manager, Regional project managers and vendors.
  • Managed in site audit team with vendors and customer.
  • Managed in transmission path loss planning, radio network planning for outdoor and indoor cell.
  • Managed telco network rollout in, LTE, transmission, DWDM and fiber.
  • Managed business accounts with Royal Malaysia Police, Redone Telecommunication, Sapura Transmission, Shell and Petronas.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Oversaw supply chain functions to verify inventory levels and budget adherence.
  • Monitored and coordinated workflows to optimize resources.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.

Senior Project Manager

Huawei Malaysia
01.2004 - 12.2010
  • Worked with Account Managers and Marketing Management to explore and develop strategies to expand sales and business opportunities.
  • Provide relevant marketing intelligence and share updated market information to management team and identify marketing opportunities.
  • Involve in sales development including products delivery and services.
  • Worked with network rollout in 4G, LTE, transmission, DWDM and fiber projects.
  • Involved in change management approval board.
  • Managed projects with Maxis, Asia space, Celcom and Celcom Timur Sabah, Telecom Malaysia and U-Mobile.
  • Type of projects handled were in microwave transmission, telecom radio network, fiber optics & In Building system.
  • Partnered with project team members to identify and quickly address problems.
  • Developed and maintained project budgets to control costs and meet organizational and project goals.
  • Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.

Radio Frequency Engineer

Trisilco Folec Berhad
01.2000 - 12.2003
  • Analysis Radio Frequency propagation studies.
  • Worked in radio network drive test cell planning for telco operators such as Maxis, Digi, Celcom and TM Touch.
  • Worked with Indoor Simulation Test using TEMS light, SAFCO and Nemo.
  • Worked as mobile In-Building coverage design engineer.
  • Experience in handling radio frequency tools such as Spectrum Analyzer, Power Transmitter.
  • Prepared technical white papers, proposals and customer presentations, delivering presentations to senior management and customer community to explain technology implementations.
  • Analyzed and documented test results to comply with industry standards.
  • Prepared detailed reports on electrical systems and components for project review.
  • Conducted research, design and testing of radio frequency hardware, circuit design and sub-system integration for designated products or customer applications.
  • Improved methods for measurement, documentation and workflow management.
  • Directed design to accomplish cost, size and manufacturability objectives, optimizing overall performance according to priority of functional parameters.

Education

MBA -

University Technology Malaysia

Bachelor of Engineering - Electrical Engineering

University Technology Malaysia
Johor Bahru, Johor, Malaysia

Skills

  • Project Management
  • Agile management
  • Scrum Master implementation
  • Staff Development & training
  • Report generation and analysis skills
  • Performance reporting
  • Performance monitoring
  • Business development understanding
  • Networking and business development

Certification

  • Management Certified
  • ITIL (Certified IT Project Management)
  • Prince2 (Certified Project Management)
  • Agile certified
  • Financial Project Management
  • Financial Management
  • Leadership training
  • NIOSH Certificate (Safety and Health)
  • Agile Project Management
  • Certified Scrum Master

Personal Information

Nationality: Malaysia

Timeline

Senior Project & Operations Manager

AmMetLife (AmBank Group)
01.2020 - Current

Business Development Leader & Project Director

IBM Malaysia & New Zealand
03.2015 - 12.2019

Project Director

Aviat Networks
01.2011 - 02.2015

Senior Project Manager

Huawei Malaysia
01.2004 - 12.2010

Radio Frequency Engineer

Trisilco Folec Berhad
01.2000 - 12.2003

MBA -

University Technology Malaysia

Bachelor of Engineering - Electrical Engineering

University Technology Malaysia

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Viknash Ramasamy