VIKENESWARAN A/L GANESAN
RETAIL ASSISSTANT
Ipoh, Perak
Summary
Dynamic professional with proven expertise in document management and exceptional customer service, honed at ECONSAVE BANDAR SERI BOTANI and MVJB WORLDWIDE. Excelled in enhancing store appearance, streamlining documentation processes, and elevating customer satisfaction through meticulous quality inspections. Adept at fostering positive client relationships and managing staff, showcasing a blend of hard and soft skills vital for operational excellence.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Retail Assistant
ECONSAVE BANDAR SERI BOTANI
2023.03 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Monitored expiration dates on perishable items, reducing waste and ensuring customer safety.
- Actively engaged customers to provide general assistance and information on store merchandise.
Industrial Trainee
MVJB WORLDWIDE
2022.06 - 2022.12
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Managed documentation related to standard operating procedures, ensuring accurate record keeping and easy access for employees.
- Repaired, cleaned and maintained equipment.
- Conducted thorough quality inspections of finished products, ensuring adherence to company standards and customer satisfaction.
- Wrote reports and papers for various levels of technical users.
- Monitored and tracked team performance to identify and target deficiencies.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
Education
DIPLOMA - MARKETING
POLITEKNIK KOTA BAHRU
Kota Bharu, Kelantan, Malaysia 2001.04 -
Bachelor of Arts - SIJIL PELAJARAN MALAYSIA(SPM)
SEKOLAH MENEGAH KEBANGSAAN PINJI
Ipoh, Perak, Malaysia 2001.04 -
Skills
Scheduling and Planning
Document Management
Report Preparation
Meeting Coordination
File Organization
Research and analysis
Verbal Communication
Positive Attitude
Customer Service
Social media knowledge
Staff Management
Timeline
Retail Assistant
ECONSAVE BANDAR SERI BOTANI
2023.03 - Current
Industrial Trainee
MVJB WORLDWIDE
2022.06 - 2022.12
DIPLOMA - MARKETING
POLITEKNIK KOTA BAHRU
2001.04 -
Bachelor of Arts - SIJIL PELAJARAN MALAYSIA(SPM)
SEKOLAH MENEGAH KEBANGSAAN PINJI
2001.04 -
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