Vijaya Samundeswary D/O Naga Raj
Customer Service & Accounting
Masai, Johor,01
Summary
Enthusiastic B.A. Accounting undergraduate seeking a job that offers diverse professional experiences. Strong foundation in community engagement and support, with the ability to foster relationships, coordinate events, and provide exceptional service. Known for reliability, adaptability, and collaborative approach to achieving team goals. Possesses excellent communication, problem-solving, and organizational skills.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Community Associate
Infinity8
03.2024 - Current
- Served as a liaison between various internal departments to ensure efficient communication regarding shared goals related to resident services .
- Facilitated meetings between residents and local officials, fostering open communication channels for addressing concerns or issues.
- Managed social media platforms to promote community events and engage with members effectively.
- Managed event logistics such as venue selection, vendor coordination, marketing materials distribution, registration processing, and post-event analysis.
- Provided excellent customer service, addressing inquiries from residents and visitors in a timely manner.
- Conducted regular surveys to assess member satisfaction with community offerings, resulting in targeted improvements based on feedback received.
- Performed administrative tasks, including scheduling, filing, and record-keeping, maintaining an organized and efficient work environment.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Increased occupancy rate 30% with improved marketing and tenant relations strategies.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
- Maintained up-to-date knowledge of industry trends and best practices, applying this information to improve existing processes and procedures.
Front Desk Admin
Durian Plantation Sdn Bhd
03.2022 - 12.2023
- Enhanced client satisfaction by providing efficient check-in and check-out processes.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
- Handled sensitive client information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Resolved client complaints promptly, fostering an atmosphere of understanding and goodwill.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Account Assistant
Demand Option Sdn Bhd
01.2017 - 03.2022
- Supported the timely completion of month-end closing activities, improving overall financial operations.
- Facilitated smooth internal audits by preparing supporting documents promptly upon request from auditors or management personnel.
- Managed accounts payable and receivable processes, maintaining healthy cash flow for the company.
- Entered customer order details into system, accepted payments and updated accounts.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Input financial data and produced reports using Ax Dynamics.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
Education
Bachelor of Arts - Accounting
Open University Malaysia (OUM)
Johor Bahru, Johor, Malaysia 04.2001 -
Diploma - Accounting
Polytechnic Malacca
Malacca, Melaka, Malaysia 01.2013 - 01.2016
Sijil Pelajaran Malaysia (SPM) - undefined
Sekolah Menengah Kebangsaan Canossian Convent
Kluang, Johor 01.2008 - 01.2012
Skills
Collaborative Problem Solving
Adaptability Under Pressure
Concentration Skills
Optimistic Mindset
Proactive Self-Starter
Adaptability
Progress evaluations
Expected Salary
RM3,300.00 - 3,500.00
Personal Information
- Age: 30
- Ethnicity: Indian
- Height: 155 cm
- Date of Birth: 03/09/95
- Gender: Female
- Nationality: Malaysian
Timeline
Community Associate
Infinity8
03.2024 - Current
Front Desk Admin
Durian Plantation Sdn Bhd
03.2022 - 12.2023
Account Assistant
Demand Option Sdn Bhd
01.2017 - 03.2022
Diploma - Accounting
Polytechnic Malacca
01.2013 - 01.2016
Sijil Pelajaran Malaysia (SPM) - undefined
Sekolah Menengah Kebangsaan Canossian Convent
01.2008 - 01.2012
Bachelor of Arts - Accounting
Open University Malaysia (OUM)
04.2001 -