VIJAY GHARAL
Kuala Lumpur
Summary
Dynamic Senior Technical Consultant with over 10 years of expertise in ServiceNow development at Thakralone Solutions. Proven track record in building custom applications and integrations, enhancing IT service management efficiency. Strong problem-solving skills complemented by a commitment to client satisfaction, driving timely resolutions and system optimizations.
Overview
3
3
years of professional experience
Work History
Senior Technical Consultant
Thakralone Solutions
Kuala Lumpur, Malaysia
07.2022 - Current
- Collaborated with cross-functional teams to identify technical requirements for client projects.
- Assisted in the development and documentation of technical solutions for client needs.
- Supported project management by tracking deliverables and timelines using project management tools.
- Conducted research on industry trends to enhance understanding of emerging technologies.
- Developed customized ServiceNow applications to streamline IT service management processes.
- Collaborated with cross-functional teams to gather requirements and enhance system functionalities.
- Implemented automated workflows, improving incident response times and user satisfaction.
- Conducted regular system maintenance and updates to ensure optimal performance and security compliance.
- Trained end-users on ServiceNow functionalities, increasing adoption and proficiency across departments.
- Analyzed business processes to identify improvement opportunities within the ServiceNow platform.
- Created detailed documentation for configurations, processes, and user guides to support knowledge transfer.
- Assisted in integration of third-party tools with ServiceNow, enhancing overall system capabilities and efficiency.
- Boosted client satisfaction levels through timely resolution of critical issues via troubleshooting, debugging, and root cause analysis techniques in a complex ServiceNow environment.
- Developed reusable components to expedite future development projects, reducing implementation timelines and overall project costs.
- Collaborated closely with cross-functional teams to develop effective strategies for IT service management initiatives using the ServiceNow platform.
- Established best practices for maintaining code quality standards while adhering to Agile development principles for efficient project execution in a fast-paced environment.
- Ensured seamless integration of third-party systems with ServiceNow by building robust APIs and web services connectors.
Education
B.E.C.S.E - Computer Science & Engg
Shivaji University Kolhapur
Maharashtra India06-2013
Skills
10 years of hands-on ServiceNow development & customization
Experience with APIs, SOAP, REST, JSON for integrations
Proven ability to build custom applications & integrations within ServiceNow
Strong problem-solving & analytical skills
Strong knowledge of ServiceNow scripting, workflows, and integrations
Bug fix and proactive performance improvement initiatives for Platform
Code review and deployment, update sets creation Change review and deployment
Update/configure busine rules and Foundation Data as per business requirements
Worked on ITSM & CMDB modules with customization and configuration
CMDB implementation and support
Strong knowledge of IntegrationHub, Flow Designer, and custom spokes development
Proficiency in JavaScript, Glide scripting, and REST/SOAP APIs
Proven experience working with workflows in one or more key areas of the ServiceNow platform (ITSM, ITOM, PPM, CSDM, HRSD)
Timeline
Senior Technical Consultant
Thakralone Solutions
07.2022 - Current
B.E.C.S.E - Computer Science & Engg
Shivaji University Kolhapur