Vigneswary Thilakar

• Oversee IT operations to ensure the smooth functioning of all systems and applications.
• Manage a team of IT support professionals, providing training and guidance to enhance their skills and performance.
• Develop and implement IT policies and procedures to improve operational efficiency and security.
• Collaborate with cross-functional teams to identify and resolve technical issues, ensuring minimal disruption to business operations.
• Monitor system performance, conduct regular audits, and implement necessary upgrades or changes.
• Manage IT projects from inception to completion, ensuring timely delivery and adherence to budget constraints.
• Utilize Python programming to automate routine tasks, streamline processes, and enhance data management.
• Conduct regular reviews of IT systems and services, making recommendations for improvements based on industry best practices.
• Serve as the primary point of contact for escalated technical issues and provide expert-level support when needed.
• Maintain documentation of IT processes, system configurations, and troubleshooting steps for future reference.

Key Achievements:

• Successfully led the implementation of a new IT service management tool, resulting in a 30% reduction in support ticket resolution time.
• Developed Python scripts that automated data processing tasks, increasing operational efficiency by 25%.
• Enhanced system security protocols, leading to a significant decrease in security incidents.

• Manage/triage all seller support emails/tickets
• Work closely with all internal teams (IT, finance, BDM's) to answer seller queries
• Use data on seller issues to improve processes
• Track and report integration performance using appropriate metrics
• Managing and Mentoring onboarding specialists, Seller Support Officers and build a high-quality team
• Continue Implementing Work improvement and Process improvement for Marketplace External User (Vendors)
• Train team on uploads and systems and new processes/software
• Heading All integration for organisations (for all stock type Ownbuy, Order After Sale, Dropshipper and Sellers)
• Engaged monthly one to one discussion with team members
• Improve and implement new work process
• Strongly implement of Lean and Agile leadership skills
• Involved in External Dev team to build connecter app (Shopify/WooCommerce/Bigcommerce or Neto) for marketplace
• Responded promptly to customer inquiries, complaints, and requests for product information.
• Conducted market research and analyzed customer feedback to identify new sales opportunities.
• Utilized problem solving techniques to resolve customer complaints quickly and effectively.
• Developed promotional strategies to increase awareness and achieve sales goals.
• Consulted with businesses to supply accurate product and service information.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Negotiated prices, terms of sales and service agreements.
• Managed specialist team to provide technical assistance and customer service.
• Achieved or exceeded company-defined sales quotas.

• Identify and follow up on new business opportunities
• Present new category recommendations to help grow your supplier account
• Management of brand accounts to grow revenues and maintain supplier relationships
• Analyze sales and reports to ensure effective account and sales management
• Product selection based on sale analysis
• Planning the monthly sales calendar to budget
• Scheduling sales with our suppliers and merchandising team
• Negotiate prices and product
• Maximise sales opportunities by working with marketing on promotions and social networking
• Attend to the supplier's needs
• Regularly reviewing performance indicators, e.g
• Delivery performance & fulfillment
• Liaising with other departments within the organization to ensure sales and projects are completed
• Writing reports and forecasting sales levels
• Hits targets budget set by Head of UK team
• Manage bulk shipper (sale after) with top brand (D&G) Gucci more
• Manage Ladies Fashion, Mens Fashion also Electronic listing Supplier (Vendor)
• Manage Vendor Monthly revenue performance in term deliveries payments and overall performance
• Kept detailed records of daily activities through online customer database.
• Consulted with businesses to supply accurate product and service information.
• Met existing customers to review current services and expand sales opportunities.
• Contributed to team objectives in fast-paced environment.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Forecasting-Since construction is often project-based, the duties and responsibilities of the HR manager include collaborating with construction managers, project managers, contractors, and others to identify and document each project's roles and responsibilities, as well as detail the end-to-end processes required on a project (or series of projects) to determine labor needs
• Hiring-For each project, HR professionals seek and recruit qualified, experienced applicants with the necessary skills
• Training-HR departments ensure that employees are properly trained and licensed to perform the required tasks, use the necessary equipment, and meet any unique requirements of their construction projects
• Compensation and benefits plans-HR helps their organization offer competitive pay and benefits
• Worker safety-Worker safety is a key concern in construction because accidents and injuries are so common
• Employee retention-Losing skilled workers in the middle of a project can leave a construction company unable to meet its project completion deadline
• Compliance-HR professionals must stay up to date on the myriad safety regulations that apply to the construction industry and keep their organizations in compliance

• Inward Clearing Chq (Chq verification, Rejected items, Inward Return)
• Handle customer based SME, WB, Priority/Private/Preferred banking
• Call customer in regard account status and enquiries regard their transaction
• Manage email to different branch managers in regard inward and outward clearance cheque
• Financial posting for outward transaction
• Financial posting for stop payments, payment, payee name differ and ext