Vigneswary Thilakar

Hi,
I am Vigneswary Thilakar, an experienced IT leader with over five years in managerial roles, successfully guiding diverse teams of 20+ professionals. My expertise spans extensive involvement in IT projects, strategic implementation of ITIL frameworks, and innovative automation solutions that significantly enhance operational efficiency and customer satisfaction.

My strengths include:

- Leading complex IT projects from initiation to successful completion.
- Implementing ITIL methodologies to streamline processes and optimize service delivery.
- Developing Python-based automation solutions to drive productivity and accuracy.
- Strong focus on team mentoring, training, and building high-performing teams.

I am enthusiastic about the opportunity to contribute my skills

• Front End Development - HTML, Great Learning
• Understanding APIs and RESTful APIs Crash Course
• Introduction to Project Management - IBM
• Six Sigma: Certified Lean Six Sigma Green Belt (Accredited) - Advanced Innovation Group Pro Excellence (AIGPЕ)
• ServiceNow Reporting - Peter Monero
• Mastering Microsoft Power Apps 2025: From Zero to Hero
• Hybrid Project Management for Project Managers
• Scrum Master Training
• Ecommerce Masterclass: B2B Sales
• IT Service Desk Careers and Certifications
• Lean Six Sigma Foundations

Employee Excellence Award

• Award Internal Company Ozsale : Busy Bee
• Award Internal Company Ozsale : Duct Tape
• Best Team Mentor

• Zero Waste Review All Swords Script: Engaged in a comprehensive review of all scripts related to the Zero Waste initiative, ensuring all aspects are optimized for efficiency and sustainability.
• Sale Management OzSale's Largest Project: Led efforts to review all e-commerce categories, identifying and addressing causes of sale delays in publishing. Organized and planned productive strategies to enhance sales performance.
• GIA Reposting Master (Python)Automation Project: Initiated a project utilizing Python to consolidate multiple data files into a single master file. Implemented automated processes for data recording and integration with cloud services and Power Apps.
• Warehouse Order Error and Delay (Python)Error Management: Developed Python scripts to identify and resolve warehouse order errors and delays, improving operational efficiency.
• Daily Sale Delay Report (Python)Self-Initiative: Created a daily report using Python to track sales delays, providing insights for management to address issues promptly.
• Company High-Level Wikipedia Guidelines : Contributed to large-scale guidelines and reports from all departments, playing a key role in documentation and compliance.

• IT Management & Strategy: Expert in developing IT strategies that align with business objectives, ensuring optimal resource utilization and operational excellence.
• ERP System Expertise: Proficient in Microsoft Dynamics NAV, enhancing business processes through effective resource planning and management.
• API Development & Integration: Extensive experience in designing and implementing RESTful APIs for platforms such as Shopify, Marapost (Neto), BigCommerce, and WooCommerce.
• Project Management: Strong project management skills using Jira, Confluence, and other tools to oversee project lifecycles and deliverables.
• Quality Assurance: Proficient in using Postman for rigorous API testing, ensuring high reliability and performance of integrations.
• Cloud Computing: Knowledge of Azure for application management, deployment, and scalability, with experience in cloud-based solutions.
• IT Compliance & Audit: Experienced in conducting IT audits and ensuring adherence to industry standards and regulatory compliance.
• Team Leadership & Development: Proven ability to lead, mentor, and develop high-performing IT teams, fostering a culture of collaboration and continuous improvement.
• Microsoft Dynamics NAV (Business Central): Experienced in configuring, customizing, and managing Microsoft Dynamics NAV modules including Financial Management, Sales & Marketing, Purchasing, Inventory Management, Warehouse Management, and Manufacturing. Adept at troubleshooting, user training, and delivering tailored solutions aligned with organizational goals.
• Project Management and Collaboration: Proven ability to lead ERP projects, coordinate cross-functional teams, and effectively communicate with stakeholders to ensure successful ERP implementations and upgrades.
• Technical Proficiency: Competent in NAV C/AL programming, SQL Server database management, report development using RDLC, and integration with external systems.
• Business Analysis and Process Improvement: Expertise in analyzing business requirements, identifying gaps, and recommending ERP-based solutions to drive operational efficiency and strategic decision-making.
• ERP Management: Skilled in end-to-end ERP system implementation, customization, integration, and support. Proficient in optimizing business processes, streamlining operations, and enhancing productivity through effective ERP solutions.

Rebecca Moyers: "Vicky became an essential part of our team, and I truly hope to work with her again in the future.

Revi Kadoury: "I have had the pleasure to work with Vicky over the last two years. She is a highly skilled, efficient, and delightful employee."

Terry Tok: "Vigneswary had been a very integral part of the team in Mysale. Over the years, she hold multiple roles within the organization and had perform each and every role with perfections. Her vast knowledge in business processes, and system integrations along with her analytic skills contributed to multiple project successes. Being a highly organized, detail-oriented, and dependable person, she had take on all the initiative in solving problems, often anticipating operational issues before they arise. Her ability to work under pressure in a fast-paced e-commerce environment is commendable, and she has always maintained a calm and professional approach, even during peak periods and system changes. Vigneswary is also a very dedicated manager that not only look after all team members under her care, but also empowering them for growth and provide constant support to ensure their well being. Overall, Vigneswary is a very valuable asset and key player to any organization that is lucky enough to have her"