Vigneswari Ganesan
Inside Sales Representative
Kuala Lumpur
Summary
Highly motivated Inside Sales Representative dedicated to driving continuous revenue growth. Possessing a strong competitive nature and a determination to increase sales and maximize profits. Demonstrated ability to connect with hesitant customers, consistently achieving impressive sales figures. Excel at keeping calls dynamic, overcoming objections, and securing sales, drawing on energetic approach and extensive experience in telephone promotions. Adeptly manage customer calls, utilizing online platforms to engage customers and effectively break down barriers.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Inside Sales Representative
Concentrix
05.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
Inside Sales Specialist
TDCX
05.2022 - 04.2024
- Addressed objections and successfully closed sales, leveraging industry sales background and expert negotiation skills
- Met sales goals consistently, qualifying leads, generating relationships and elevating brand exposure
- Developed and maintained client rapport to assess needs and develop catered solutions
Senior Sales Representative
RHB Banking Group
08.2021 - 04.2022
- Helped customers' meet business objectives with customized product solutions
- Met and consistently exceeded sales quotas
Telesales Representative
HSBC Bank
11.2017 - 06.2021
- Met call volume and sales targets by tenaciously pursuing sales opportunities and overcoming objections
- Persuaded potential customers to purchase [Product or Service] with prepared sales talks
- Managed productive calls by maintaining control and using scripts to overcome objections
Marketing Executive
UTS Marketing Solutions
06.2016 - 10.2017
- Increased per-call revenue by capitalizing on cross-selling opportunities
- Prepared suitable recommendations based on customer needs and preferences in comparison to company offerings
- Encouraged repeat business by cultivating solid relationships with customers
Telesales Representative
TDCX
02.2015 - 01.2016
- Met call volume and sales targets by tenaciously pursuing sales opportunities and overcoming objections
- Persuaded existing and potential customers to purchase company products and services through direct calls
- Encouraged repeat business by cultivating solid relationships with customers
Education
Diploma - Business Management
ASTIN COLLEGE (USM)
01.2014 - 01.2016
Skills
Consultative Sales Approach
Timeline
Inside Sales Representative
Concentrix
05.2024 - Current
Inside Sales Specialist
TDCX
05.2022 - 04.2024
Senior Sales Representative
RHB Banking Group
08.2021 - 04.2022
Telesales Representative
HSBC Bank
11.2017 - 06.2021
Marketing Executive
UTS Marketing Solutions
06.2016 - 10.2017
Telesales Representative
TDCX
02.2015 - 01.2016
Diploma - Business Management
ASTIN COLLEGE (USM)
01.2014 - 01.2016
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