Vigneshwaran Ravichandran

With over 8 years of experience in the IT industry,L2 Support Engineer at Trovicor intelligence, a global provider of communication intelligence and data analytics solutions. Ensured that the lifecycle and SLA of incidents are followed up and reached, and that the internal and external stakeholders are informed and satisfied. Managed the resource planning and allocation for the support team, and provide continuous training and guidance to the support engineers. Additionally, handled cross-department communication and escalations outside of the incident management process, and coordinate technical escalations between field service, R&D, and partners. Motivated by excellence, consistency, and honesty, and strive to contribute professional value and growth to organization and customers. Driven Systems Administrator with 10 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

• RHCSA
• Red Hat Certified Specialist in Containerization
• Red Hat Certified Specialist in Red Hat Virtualization

• Supervised team of 4 staff members.
• Documented and resolved various customer issues which led to swift resolution.
• Awarded for exceptional involvement