Vignesh Nair
General Manager
Melaka Tengah,Melaka
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level General Manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
4
4
Languages
Work History
General Manager
Xstacy Kitchen & Bar
07.2019 - Current
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Office Bar Manager
Mixx Club
Melaka, Melaka
04.2011 - 06.2019
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Handled conflict resolution among staff members promptly and professionally, maintaining positive work environment.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Enhanced team productivity through effective scheduling and task delegation.
- Oversaw maintenance tasks for bar area, ensuring clean and safe environment for patrons at all times.
- Created welcoming atmosphere, fostering loyal customer base and repeat business.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Introduced new cocktails to menu based on market research that became popular choices amongst customers.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Consulted with managers to organize special events and promotions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Followed strict recipes and drink measurements to minimize product used.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 20% improvement over prior onboarding process.
- Created welcoming atmosphere, fostering loyal customer base and repeat business.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of curve in market space.
- Enhanced team productivity through effective scheduling and task delegation
- Handled conflict resolution among staff members promptly and professionally, maintaining positive work environment.
- Coordinated themed nights attracting different demographics expanding overall clientele.
Club Supervisor
Pure Bar
03.2008 - 06.2010
- Stayed current on industry trends in order to implement best practices in daily operations as well as long-term planning.
- Set high standards for quality service delivery while empowering employees to take ownership of their roles.
- Ensured compliance with local regulations by maintaining proper licensing and permits for club operations.
- Collaborated with event planners to coordinate successful functions for club members and guests.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Streamlined club operations through effective staff scheduling, task delegation, and resource allocation.
- Maintained inviting atmosphere within club facilities, ensuring cleanliness and orderliness at all times.
- Fostered positive work environment among staff members through team-building activities and open communication channels.
- Developed strong rapport with members, fostering sense of community within club.
- Completed bi-weekly payroll for 20 employees
Education
No Degree - Sijil Kemahiran Automotive
Kolej Yayasan Melaka
Melaka 04.2001 -
High School Diploma -
SMK Gajah Berang
Melaka 04.2001 -
Skills
Advertising and marketing
undefinedTimeline
General Manager
Xstacy Kitchen & Bar
07.2019 - Current
Office Bar Manager
Mixx Club
04.2011 - 06.2019
Club Supervisor
Pure Bar
03.2008 - 06.2010
No Degree - Sijil Kemahiran Automotive
Kolej Yayasan Melaka
04.2001 -
High School Diploma -
SMK Gajah Berang
04.2001 -
Similar Profiles
Dylan ShireyDylan Shirey
Server at Booma Bar and KitchenServer at Booma Bar and Kitchen
Mohith JoshiMohith Joshi
Busser at Scratch Kitchen and BarBusser at Scratch Kitchen and Bar
Madison WestMadison West
Training Server at Whiskey Cake Kitchen & BarTraining Server at Whiskey Cake Kitchen & Bar