Vidyalakshmi Yogasingham
Workspace Experience Ambassador
Seri Kembangan
Summary
To attain a customer service position where I can maximize my people-oriented experience, communication skills and problem-solving abilities which I have acquired through my various working experiences.
Overview
10
10
years of professional experience
Work History
Workspace Experience Ambassador
JLL
07.2022 - 08.2024
- Responsibilities include: Attending to clients request, handling and organizing events, fulfilling client's needs
- Liasing with vendors and follow protocols and making sure all the PDPA is smooth to ensure all rules are met
Guest Service Assistant
The Ascott Limited
12.2021 - 07.2022
- Responsibilities include: Check in/out, make reservations, answering calls and attending guest's requests and front office administration
Guest Service Assistant
Park Inn by Radisson
03.2021 - 11.2021
- Responsibilities include: Check in/out guest, make reservations, answering calls and assist guest
Live Chat Customer Service Officer
Shopee
07.2020 - 01.2021
- Responsibilities include: Reply customers enquiry through live chat
Telephone Operator
Hotel - Parkroyal Kuala Lumpur
04.2019 - 06.2020
- Responsibilities include: Answer calls from guests, update requests made by guests in the system and setting of morning calls for guests
Front Desk
Palace Of Golden Horses
09.2018 - 03.2019
- Responsibilities include: Check in/ out guest, handle complains & troubleshoot the issue to Manager and assist guest
Customer Service Executive
Sky Enigma
05.2015 - 02.2016
- Responsibilities include: To promote latest offers via cold calls, ensuring with overall company marketing campaigns, Convince & follow-up with the respective customers promptly by promoting and initiating the package, ensuring overall database of customers is updated
Front Desk
Marie France Bodyline
07.2014 - 03.2015
- Responsibilities include: Conduct follow up with data base customers for up-coming appointment, To assist respective customer & doctor during treatment been conducted, Update respective customer treatment record for patient treatment history tracking purpose and data entry of customers
Education
Certificate - Teaching English as a Foreign Language
London Teacher Training College
Diploma - Corporate Management
UTM
Sijil Pelajaran Malaysia - undefined
SMK Bukit Jalil
Skills
- Proficient in Microsoft Office, Word, Excel & Power Point
- Able to communicate fluently verbally and in writing in both English & Bahasa Melayu
- Customer engagement
- Team management
- Event coordination
- Effective communication
Timeline
Workspace Experience Ambassador
JLL
07.2022 - 08.2024
Guest Service Assistant
The Ascott Limited
12.2021 - 07.2022
Guest Service Assistant
Park Inn by Radisson
03.2021 - 11.2021
Live Chat Customer Service Officer
Shopee
07.2020 - 01.2021
Telephone Operator
Hotel - Parkroyal Kuala Lumpur
04.2019 - 06.2020
Front Desk
Palace Of Golden Horses
09.2018 - 03.2019
Customer Service Executive
Sky Enigma
05.2015 - 02.2016
Front Desk
Marie France Bodyline
07.2014 - 03.2015
Diploma - Corporate Management
UTM
Sijil Pelajaran Malaysia - undefined
SMK Bukit Jalil
Certificate - Teaching English as a Foreign Language
London Teacher Training College
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