Summary

Overview

Work History

Education

Skills

Accomplishments

Reading

Certification

Timeline

VICTOR VALENTINE LEO DOMINIC

SAFETY & SECURITY MANAGER

Kuala Lumpur,14

Summary

Dynamic safety and security professional with proven success at Bangi Resort Hotel, enhancing customer satisfaction and operational efficiency. Skilled in team leadership and problem-solving, I excel in developing safety protocols and conducting training. Certified in First Aid and Occupational Safety, I am committed to fostering a secure and productive environment. Trainer on Safety Awareness & Health.

Overview

years of professional experience

Certificate

Work History

Assistant Manager- Safety / Security

Bangi Resort Hotel

04.2024 - Current

Supervised day-to-day operations to meet performance, quality and service expectations.
Improved customer satisfaction by addressing and resolving complaints promptly.
Assist in daily security operations. Manage both local / outsource guards. Manage logistics i.e. Shuttle bus etc.
In charge of Safety Committee i.e. OSHA audit/checklist/HIRAC etc. Review and refresh current SOP, Emergency Protocol. Conduct training CPR/AED.
Attend weekly management meetings.
Currently managing Hotel, Clubhouse Golf Course and Farm. Conduct Fire Extinguisher training for all hotel staffs.

Asst Manager /Manager of Operations

Aegis Mallinov Sdn Bhd

08.2022 - 01.2024

Assist in transportation of Weapons.
Handle all matters related to Fire Safety. Recruitment of staffs. Assist in Armed Escort to PDRM,ATM&JMF
Handle all paper works related to obtaining / renewing of Gun License.
Meet Clients related to purchase & repair of weapons Assist in other tasks when necessary.
Improved marketing to attract new customers and promote business.
Maintained professional, organized, and safe environment for employees and patrons.

Assit. Manager /Safety and Security Manager

Sungei Wang Plaza

08.2019 - 07.2023

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Controlled costs to keep business operating within budget and increase profits.
Cross-trained existing employees to maximize team agility and performance.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Security Executive

Usaha Tegas Group Of Companies ( Menara Perak)

06.2013 - 02.2019

Managed a team of security professionals, ensuring optimal performance and adherence to established protocols.
Developed and implemented effective security policies for increased protection of company assets and personnel.
Maintained strict compliance with industry regulations by staying informed about changes in laws and best practices related to security management.
Manage commercial building (Office Building).Implement new SOP and review SOP from time to time, Manage outsourced security guards. Attend all matters related to safety & security.
Conduct and plan fire drills and evacuation exercise. Handle and manage CCTV system & Alarm system.

Education

Master of Arts - Masters in General Management

Asia E University

Kuala Lumpur, Malaysia

04.2001 -

Skills

Customer relationsCertified First AiderCERT Academy Sdn BhdApr 2024 - May 2026Trained First Aider AED & CPRTrained First Aider AED & CPR

Occupational Safety Health OSH-C trained 2024

Operations management

Team leadership

Employee performance evaluations

Problem-solving

Employee scheduling

Recruiting and interviewing

Time management

Team building

Staff development