VICTORIA AMMALINI
Patient Service Associate
Subang Jaya, Selangor
Summary
Multi-tasking personal care assistant with exceptional organizational skills and 10 years of experience in health care industry. Looking to obtain a quality related role in a fast-paced manufacturing company where the ability to effectively direct quality operations will be fully utilized. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
11
11
years of professional experience
Work History
PATIENT SERVICE ASSOCIATE III
Subang Jaya Medical Centre
04.2021 - Current
- Participated in training sessions for new hires as well as ongoing professional development opportunities to stay current with industry best practices.
- Assisted in the management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
PERSONAL CARE ASSISTANT
COLUMBIA ASIA HOSPITAL-SBN
01.2013 - 03.2021
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
CLINIC ASSISTANT
KLINIK TAN SEREMBAN
1 2011 - 1 2013
- Helped front desk staff register and process patients.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Assisted with documenting clinic activities and updated medical records.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
Education
SPM -
Sek Men Keb Methodist ACS
Seremban, Negeri Sembilan, MalaysiaSkills
- Patient confidentiality
- Appointment Scheduling
- Insurance Verification
- Medical Records Management
- Scheduling appointments
- Computer Skills
Timeline
PATIENT SERVICE ASSOCIATE III
Subang Jaya Medical Centre
04.2021 - Current
PERSONAL CARE ASSISTANT
COLUMBIA ASIA HOSPITAL-SBN
01.2013 - 03.2021
CLINIC ASSISTANT
KLINIK TAN SEREMBAN
1 2011 - 1 2013
SPM -
Sek Men Keb Methodist ACS
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