Victor Vennilavan
IT Executive
Puchong
Summary
Experienced graphic designer and event manager with a passion for contributing expertise and knowledge to a growing company.
Proven track record of providing valuable assets through strong conceptual and creative skills. Seeking a role in designing and managing events, continuously delivering innovative and creative concepts. Committed to ongoing learning and excellence in this field.
Confident computer technician with expertise in help desk environments, adept at assisting both employees and customers with technical issues and ready to fix faulty hardware, install new assets, and support continuous business operations.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Senior IT Executive
Zaum Sdn Bhd
Cyberjaya, Selangor
01.2023 - Current
- Managed vendor relationships for hardware and software procurement, ensuring cost-effective investments in technology resources.
- Reduced system downtime with proactive maintenance, monitoring, and troubleshooting strategies.
- Established performance metrics for gauging IT service levels, driving continuous improvement efforts across organization.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners .
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Streamlined IT support processes, resulting in increased productivity within department.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
- Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
Event & Social Media Manager , Graphic Designer
AEA Global Media Corporation Sdn Bhd
Bandar Puchong Jaya, Selangor
01.2013 - 12.2020
- Digitally designing online magazines, banners, computing, etc
- Managing Company Social Media & SEO, Website managing
- Official trips overseas regarding company event management
- Event Management, Event Organizing & Event Planning
- Managing company's databases online and creating company profile
- Printing company banners, name cards, event cards, etc
- Products handling and managing
- Computer Service and Repair, IT Management ,Hardware Support
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Education
SPM -
SMK Puchong Perdana
Puchong Perdana 01.2008 - 04.2012
Skills
MS Office
Adobe Photoshop, Adobe Illustrator
Computer Repair, Computer troubleshooting
IT Handling
Network management, Web Management
Online Social Media Management & Handling
Able to work under stress, Good team player
Wireless Networking
Inventory control systems
Desktop Technical Support, Application installations
Helpdesk services , Help Desk Operations
Peripheral maintenance , Peripheral Repair
Technical issues analysis
Staff education and training
Personal Information
Date of Birth: 11/15/95
References
- Cindy Tan, Jointex Global Development Sdn Bhd, cindytanyc@gmail.com | 012 2952682
- Prof Dr.Denver, AEA Global Media Sdn Bhd, drdenver168@gmail.com | 012 6129298
- Tom White, Zaum Sdn Bhd |0125720298
Timeline
Senior IT Executive
Zaum Sdn Bhd
01.2023 - Current
Event & Social Media Manager , Graphic Designer
AEA Global Media Corporation Sdn Bhd
01.2013 - 12.2020
SPM -
SMK Puchong Perdana
01.2008 - 04.2012
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