Workout
Vicknes Nair Chandrasekaran
APAC Infrastructure Lead
Banting
Summary
Highly organized and dependable candidate with a positive attitude. Proven track record of taking on additional responsibilities to achieve team objectives. Valued team contributor with exceptional organizational skills, experienced in handling multiple projects simultaneously while maintaining accuracy. Skilled at prioritizing tasks and meeting deadlines, with strong analytical, communication, and teamwork abilities. Quick to adapt to new environments, eager to contribute to team success, and committed to continuous learning and growth.
Overview
18
18
years of professional experience
3
3
Certificates
Work History
IT Infrastructure Lead
Adecco
11.2022 - Current
- Spearheaded cloud transformation across 6 APAC countries by leading Azure Arc-based server migration and AD rebuilds, achieving €240K+ in OPEX savings through decommissioning of on-premise assets.
- Developed IT infrastructure strategy aligned to security, scalability, and compliance needs across regional data centers, leveraging hybrid Azure deployments.
- Orchestrated identity and access governance by rebuilding Active Directory in Azure and enforcing lifecycle control policies, improving audit score consistency across multiple jurisdictions.
- Automated user onboarding/offboarding, audit reporting, and backup health checks using PowerShell and Microsoft Defender APIs—resulting in 60% reduction in manual workload and error rate.
- Collaborated with Iron Mountain to secure physical legacy backup media with scheduled certified destruction, while integrating Azure Archive Storage for long-term digital retention—fully aligned to PDPA and GDPR requirements.
- Led the remediation of obsolete operating systems, high-risk VMs, and unsupported middleware—completing 100% of audit remediation actions within timeline.
- Supported application teams in dependency discovery, infrastructure readiness assessment, and UAT planning across multiple business-critical apps.
- Negotiated vendor SLAs, reducing renewal costs by 15%, while enhancing contractual visibility and service-level metrics.
- Delivered architecture roadmap presentations to C-level stakeholders to align IT vision with business continuity and compliance mandates.
- Coordinated annual GRC audits for 8 countries, ensuring risk treatment plans, CMDB accuracy, and policy enforcement were traceable and aligned.
- APAC Regional Role (Client: MY, SG, HK, KR, VN, TH, TW, CN)
IT Infrastructure Specialist
YTL
06.2021 - 11.2022
- Modernized legacy SharePoint infrastructure by planning and executing a full migration to Microsoft 365 using SharePoint Migration Tool (SPMT), saving RM150K/year in licensing and maintenance.
- Designed secure remote access platform using Apache Guacamole, enabling encrypted browser-based RDP/SSH access to internal apps for offshore teams—fully auditable and compliant.
- Automated access provisioning/deprovisioning and GPO enforcement through PowerShell and centralized templates, reducing support tickets by 40%.
- Led backup compliance initiative by redesigning legacy backup strategies, integrating long-term retention and encryption layers in alignment with governance expectations.
- Collaborated with finance and procurement to revise infrastructure renewal budget plans into OPEX-centric models with scalable licensing.
- Conducted technical evaluations for application teams to ensure app-layer integration, latency thresholds, and security group mapping met IT standards.
- Advised internal stakeholders on InfoSec policy changes, Windows hardening baselines, and patching compliance cadence.
- Client: Malaysia
Senior IT Specialist
Singtel
01.2020 - 06.2021
- Played a key role in leading the investigation and resolution of a high-impact customer data breach affecting 129,000 users. Applied OSI-layered root cause analysis to narrow down exploit vectors—mitigating reputational and legal impact, avoiding SGD400K+ in penalties.
- Drove the phased retirement of legacy Windows Server 2003/2008 platforms used by internal apps, reducing vulnerabilities and saving SGD80K/year in support and licensing.
- Automated patch deployment schedules using WSUS and Microsoft SCCM, achieving 98% coverage across critical endpoints within SLA thresholds.
- Built real-time dashboards to track patch health, incident trends, and high-risk exposures—used by governance and compliance teams to report readiness.
- Worked with legal, finance, and InfoSec stakeholders to align IT asset lifecycle, risk heatmaps, and vendor SLAs with corporate audit frameworks.
- Enhanced disaster recovery readiness by aligning backup frequency, encryption standards, and restoration procedures with evolving MAS TRM requirements.
- Client: Singapore, China
Systems Engineer
Network Overdrive
06.2017 - 12.2019
- Led complex migration of over 7,000 mailboxes from Exchange 2010/2013/2016 to Microsoft 365 using cutover, staged, and hybrid methods, ensuring minimal disruption to client environments.
- Utilized MigrationWiz and PowerShell scripting to conduct pre-checks, execute batch migrations, and complete post-migration validation—cutting down overall migration time by 40%.
- Provided governance advisory to Australian clients on Microsoft 365 licensing compliance, Data Loss Prevention (DLP), and retention policies—resulting in AUD100K+ annual savings through license reallocation.
- Implemented SPF, DKIM, and DMARC validation protocols to strengthen client email security posture.
- Developed knowledge transfer documentation and trained junior engineers, improving staff utilization and reducing dependence on senior consultants.
- Participated in client risk assessments and guided remediation plans for Exchange Online, DNS, and authentication configurations aligned with best practices.
- Client: Australia Wide
Systems Engineer
Doherty Associates
06.2016 - 05.2017
- Designed and deployed disaster recovery strategies for SME and enterprise clients, applying ISO27001-aligned frameworks to enhance operational resilience.
- Automated daily and monthly backup validation tasks using scripting and monitoring tools, ensuring audit readiness and eliminating manual errors.
- Supported vulnerability scanning, patching schedules, and endpoint configuration baselines to reduce risk exposure.
- Created client-specific backup policies with tiered storage and RTO/RPO metrics, reducing backup cost by up to 20%.
- Conducted technical workshops for clients on backup protocols, DR simulation, and governance documentation.
- Liaised with application teams to ensure database and transactional systems were integrated into BCP and backup plans.
- Client: EUR/UK, EMEA
IT Specialist
Australian High Commission
05.2014 - 04.2016
- Led the embassy’s document digitization and electronic filing transformation project, building a structured SharePoint platform that supported classified and unclassified content segregation.
- Developed folder structures, metadata tagging, and permission inheritance models in accordance with DFAT data governance policies.
- Automated archival rules and document expiry handling using Power Automate and SharePoint retention labels.
- Conducted internal training for 80+ users to enforce privacy, classification, and audit control practices—significantly reducing misfiled or misclassified documents.
- Partnered with external compliance auditors to ensure digital transformation complied with international embassy standards and Australian public records guidelines.
- Client: Australian Government
Operations Manager
IBM
11.2013 - 04.2014
- Directed a 56-person IT operations team handling infrastructure support across multiple time zones.
- Analyzed ticket volume trends and resource bottlenecks to redesign shift rosters—resulting in RM700K in yearly OPEX savings.
- Implemented automation dashboards via Excel VBA and internal IBM workflow tools to track SLA breaches, capacity, and escalation patterns.
- Conducted root cause analysis (RCA) for critical incidents (P1/P2), documented mitigation strategies, and presented recurring patterns to IBM’s Global Problem Management team.
- Enforced ITIL-aligned operations processes and ensured documentation met client audit requirements.
- Led onboarding sessions for new staff and optimized team structure to ensure consistent service delivery during peak loads.
- Client: AU / NZ
Global Service Desk Team Lead
Hewlett Packard
06.2008 - 09.2013
- Oversaw global L1/L2 support across APAC, EMEA, and Americas with a 24x7 follow-the-sun model; coordinated daily handovers and regional issue escalations.
- Designed performance dashboards and incident trackers that highlighted analyst throughput, resolution rates, and compliance trends—leading to RM300K+ annual cost optimization.
- Introduced shift analytics to align manpower against live ticket inflow, reducing idle time and underutilization.
- Managed over 30 analysts, led monthly KPIs, and conducted structured coaching to improve SLA adherence and customer satisfaction scores.
- Developed escalation protocols and response templates that cut down mean time to resolution (MTTR) by 30%.
- Client: North America, Latin America
Technical Support Engineer
Hewlett Packard
06.2007 - 06.2008
- Delivered L2 support for Microsoft Windows, desktop, and network troubleshooting for enterprise clients across APAC.
- Authored and published over 30 internal KB articles to reduce escalation rates and improve time-to-resolution for known issues.
- Automated shift turnover reports and incident trend logs to ensure accountability and continuity between support teams.
- Received internal recognition for top-tier quality assurance scores and customer experience metrics.
- Client: North America, Latin America
Education
Bachelor's - Management With Psychology
Wawasan Open University
Kuala Lumpur, Malaysia 04.2001 -
Skills
IT Governance & Regulatory Compliance (ISO27001-aligned, PDPA, RMiT)
GRC Audit Support & Risk Remediation
Information Security Policies & Identity Governance
Infrastructure Modernization (Azure, M365, SharePoint, AD)
Application Support & Advisory
CISSP (in progress)
CEH
Automation with PowerShell
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Certification
ITIL
Interests
Jogging
Meditation
Timeline
IT Infrastructure Lead
Adecco
11.2022 - Current
IT Infrastructure Specialist
YTL
06.2021 - 11.2022
Senior IT Specialist
Singtel
01.2020 - 06.2021
Systems Engineer
Network Overdrive
06.2017 - 12.2019
Systems Engineer
Doherty Associates
06.2016 - 05.2017
IT Specialist
Australian High Commission
05.2014 - 04.2016
Operations Manager
IBM
11.2013 - 04.2014
Global Service Desk Team Lead
Hewlett Packard
06.2008 - 09.2013
Technical Support Engineer
Hewlett Packard
06.2007 - 06.2008
Bachelor's - Management With Psychology
Wawasan Open University
04.2001 -
References
To be provided upon request.