Vesshaliny D/O Supaya
Social Worker
Pulau Pinang
Summary
Empathetic and compassionate individual with natural ability to connect with people and foster supportive relationships. Understanding of social services and community resources, coupled with skills in active listening and problem-solving. Committed to making positive impact on individuals and communities by providing essential support and guidance.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Social Worker/ Counsellor
The Salvation Army Penang Children Home
05.2021 - Current
- Conduct thorough assessments of children's needs and circumstances, including potential protection issues
- Develop and implement individualized case plans with clear goals and objectives, ensuring children's voices are heard
- Provide ongoing support and monitoring, ensuring children's safety and well-being
- Document all case management activities and progress, maintaining accurate records
- Offer crisis intervention and counseling to children and their families, addressing trauma, grief, and other challenges
- Facilitate group activities and interventions to promote social skills and emotional development
- Advocate for children's rights and access to services, working with relevant agencies and stakeholders
- Collaborate with other social workers, case managers, and professionals to ensure coordinated services
- Liaise with relevant child protection agencies and other stakeholders, such as schools, hospitals, and community organizations
- Identify and refer children and families to appropriate services and resources, including healthcare, education, and legal support
- Assist families in accessing resources and navigating complex systems
- Ensure the safety and well-being of children, reporting any concerns of abuse or neglect to the appropriate authorities
- Participate in child protection meetings and training
- Monitor and evaluate the effectiveness of interventions and programs, providing feedback for improvement
- Contribute to the development of new programs and initiatives
- Attend meetings, participate in trainings, and complete other duties as assigned by supervisors
- Maintain confidentiality and adhere to ethical standards
Customer Service Coordinator
DSM Nutritional Products Malaysia
06.2016 - 12.2016
- Deliver excellent customer service and manage needs of customers through phone and emails - provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Coordinating with other departments (e.g., marketing, logistics) to ensure smooth operations and customer satisfaction
- Perform general administrative and clerical duties, including document preparation and data entry
- Processing orders, updating order statuses, and ensuring timely delivery
- Preparing and distributing correspondence, such as order confirmations and updates
- Prepare invoices and billing accurately and in a timely manner
- Processing payments, returns, exchanges, and cancellations
- Maintaining accurate records of sales activities and customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Reason for Leaving: Continued my studies (Bachelors Degree)
Customer Service Executive
Prudential Assurance Malaysia Berhad
01.2015 - 01.2016
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated a strong understanding of insurance products and processes, providing accurate and helpful information to customers
- Assisted customers with policy renewals, cancellations, and other insurance-related tasks
- Collaborated with internal teams to address complex customer needs
- Used CRM systems to track customer interactions and manage policy information
- Reason for Leaving: I decided to work on contract while I awaited the opportunity to pursue further education
Banking Customer Service Executive
UOB Centre of Excellence
01.2014 - 01.2015
- Answering customer inquiries about accounts, products, and services
- Resolving customer issues and complaints in a timely and effective manner
- Providing information about different products and services and their benefits
- Maintaining accurate records of customer transactions
- Maintaining confidentiality of customer information
- Participating in training and development programs to enhance skills and knowledge
- Reason for Leaving: I chose to work under contract while I was waiting to continue my higher education
Billing Assistant
Pantai Hospital Sungai Petani
09.2009 - 09.2013
- Timely collection of charge sheets from all Departments for capturing into Hospital Management System
- Liaise with Nursing Unit Managers/team and Pharmacy Department to ensure pharmacy bills and medication returns are timeously processed prior to patient discharge and Take-Home medications are appropriately adjusted on final bills
- Responsible for the accurate and timely processing of patient bills (interim bills, final bill), sending invoices to collect payment from patients and their insurers, submitting claims to insurance companies, and resolving billing issues if there is any issue with the respective insurance
- Calling patients to discuss payment and develop reasonable payment plans, entering patient data into administrative systems and recording information about outstanding claims
- Timely update to Billing Supervisor on any matter that may affect the collection of payment from patients, particularly in respect of Private/ Cash Patients
- Reason for Leaving: Although it was a good job, I felt as though I had learned everything I could and wanted to move on to a new company where I can continue to grow professionally
HR and Admin Assistant
Manulife Insurance Office Sungai Petani
06.2007 - 05.2009
- Handle recruitment process such as posting advertisement, phone screening for short listing, arranging interview and etc aligned with local regulations, company policies and procedures
- Monitor the implementation of HR policies and procedures followed by managers and staff
- Prepare confirmation letters of employment and update and manage employee records
- As mediator between company and customer to resolve their issues and complaints
- Prepare Quotation and relevant documents for clients and agents
- Provide information and guide the customer to decide what type of plans or policy they will choose based on their needs
- Perform other duties as assigned
- Reason for Leaving: I reevaluated my career goals and am looking for other employment opportunities
Education
Bachelor of Social Work (Honours) - Social Work and Counseling
Universiti Sains Malaysia (USM)
01.2016 - 01.2020
Skills
Effective Communication
Personal Information
- NRIC :880129025072
- Age: 37 years old
- Ethnicity: Hindu
- Date of Birth: 01/29/88
- Nationality: Malaysian
- Marital Status: Married
Languages
English
Malay
Tamil
Timeline
Social Worker/ Counsellor
The Salvation Army Penang Children Home
05.2021 - Current
Customer Service Coordinator
DSM Nutritional Products Malaysia
06.2016 - 12.2016
Bachelor of Social Work (Honours) - Social Work and Counseling
Universiti Sains Malaysia (USM)
01.2016 - 01.2020
Customer Service Executive
Prudential Assurance Malaysia Berhad
01.2015 - 01.2016
Banking Customer Service Executive
UOB Centre of Excellence
01.2014 - 01.2015
Billing Assistant
Pantai Hospital Sungai Petani
09.2009 - 09.2013
HR and Admin Assistant
Manulife Insurance Office Sungai Petani
06.2007 - 05.2009
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