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Hi, I’m
VERONICA YUSTINUS PHILIP
Administration/ Clerk
MIRI SARAWAK,MALAYSIA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administration/ Clerk position. Ready to help team achieve company goals.
Overview
14
years of professional experience
11
years of post-secondary education
2
Languages
Work History
EMART DISTRIBUTION CENTRE MIRI ,SDN BHD, MIRI, SARAWAK
MANAGEMENT INFORMATION SYSTEM ( INVENTORY)
2021.11 - Current (2 years & 10 months)
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed strong communication and organizational skills through working on group projects.
MAGNUM 4D, MIRI, SARAWAK
TICKETING CLERK
2020.09 - 2021.10 (1 year & 1 month)
Job overview
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Handled ticket sales for concerts, sports games and theatrical performances.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Processed cash and credit card transactions securely and promptly for customer payments.
PUJUT THAI MASSAGE/REFLEXOLOGY, MIRI, SARAWAK
FRONT DESK RECEPTIONIST
2019.06 - 2020.08 (1 year & 2 months)
Job overview
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Helped office staff prepare reports and presentations for internal or client-related use.
PBB BOOK CENTRE (STATIONERY BOOK SHOP) , MIRI, SARAWAK
SUPERVISOR AND ADMIN CLERK
2016.06 - 2018.05 (1 year & 11 months)
Job overview
- Monitored workflow to improve employee time management and increase productivity.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Developed effective improvement plans in alignment with goals and specifications.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
ARM TELECOMMUNICATIONS, MIRI, SARAWAK
SALES ASSISTANT
2014.04 - 2016.12 (2 years & 8 months)
Job overview
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Gathered and prepared sales materials in preparation for sales meetings.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
SEA MILLENNIUM SDN BHD, SRI PETALING, KUALA LUMPUR
Administrative Office Clerk
2011.11 - 2014.12 (3 years & 1 month)
Job overview
- Optimized system use by preparing training manual for team members covering proper clerical procedures.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
- Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Created and maintained detailed records of all office activities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Monitored and tracked budgets and expenses.
ALL IN ONE SHOP STATIONERY , SRI PETALING , KUALA LUMPUR
SUPERVISOR AND OFFICE ASSISTANT
2009.01 - 2011.10 (2 years & 9 months)
Job overview
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
SEKOLAH MENENGAH CHUNG HUA , MIRI SARAWAK
2004.01 - 2008.12 (4 years & 11 months)
University Overview
- EDUCATION SPM AND PMR
- Member of KADET POLIS
- Awarded - MSSM AND KADET POLIS MALAYSIA
SEKOLAH RENDAH SOUTH , MIRI , SARAWAK
1998.01 - 2003.12 (5 years & 11 months)
University Overview
- EDUCATION UPSR
- Member of MSSR
- Awarded - MSSR CLUB AND BOLA BALING CLUB
Skills
Inventory and supply management
Software
Spreadsheets
Social media.
Email communication.
Timeline
MANAGEMENT INFORMATION SYSTEM ( INVENTORY)
EMART DISTRIBUTION CENTRE MIRI ,SDN BHD
2021.11 - Current (2 years & 10 months)
TICKETING CLERK
MAGNUM 4D
2020.09 - 2021.10 (1 year & 1 month)
FRONT DESK RECEPTIONIST
PUJUT THAI MASSAGE/REFLEXOLOGY
2019.06 - 2020.08 (1 year & 2 months)
SUPERVISOR AND ADMIN CLERK
PBB BOOK CENTRE (STATIONERY BOOK SHOP)
2016.06 - 2018.05 (1 year & 11 months)
SALES ASSISTANT
ARM TELECOMMUNICATIONS
2014.04 - 2016.12 (2 years & 8 months)
Administrative Office Clerk
SEA MILLENNIUM SDN BHD
2011.11 - 2014.12 (3 years & 1 month)
SUPERVISOR AND OFFICE ASSISTANT
ALL IN ONE SHOP STATIONERY
2009.01 - 2011.10 (2 years & 9 months)
SEKOLAH MENENGAH CHUNG HUA
2004.01 - 2008.12 (4 years & 11 months)
SEKOLAH RENDAH SOUTH
1998.01 - 2003.12 (5 years & 11 months)
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