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Hi, I’m
VERONICA YUSTINUS PHILIP
Administration/ Clerk
MIRI SARAWAK,MALAYSIA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administration/ Clerk position. Ready to help team achieve company goals.
Overview
14
years of professional experience
11
years of post-secondary education
2
Languages
Work History
EMART DISTRIBUTION CENTRE MIRI ,SDN BHDMIRI, SARAWAK
MANAGEMENT INFORMATION SYSTEM ( INVENTORY)
11.2021 - Current
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed strong communication and organizational skills through working on group projects.
MAGNUM 4DMIRI, SARAWAK
TICKETING CLERK
09.2020 - 10.2021
Job overview
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Handled ticket sales for concerts, sports games and theatrical performances.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Processed cash and credit card transactions securely and promptly for customer payments.
PUJUT THAI MASSAGE/REFLEXOLOGYMIRI, SARAWAK
FRONT DESK RECEPTIONIST
06.2019 - 08.2020
Job overview
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Helped office staff prepare reports and presentations for internal or client-related use.
PBB BOOK CENTRE (STATIONERY BOOK SHOP) MIRI, SARAWAK
SUPERVISOR AND ADMIN CLERK
06.2016 - 05.2018
Job overview
- Monitored workflow to improve employee time management and increase productivity.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Developed effective improvement plans in alignment with goals and specifications.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
ARM TELECOMMUNICATIONSMIRI, SARAWAK
SALES ASSISTANT
04.2014 - 12.2016
Job overview
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Gathered and prepared sales materials in preparation for sales meetings.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
SEA MILLENNIUM SDN BHDSRI PETALING, KUALA LUMPUR
Administrative Office Clerk
11.2011 - 12.2014
Job overview
- Optimized system use by preparing training manual for team members covering proper clerical procedures.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
- Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Created and maintained detailed records of all office activities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Monitored and tracked budgets and expenses.
ALL IN ONE SHOP STATIONERY SRI PETALING , KUALA LUMPUR
SUPERVISOR AND OFFICE ASSISTANT
01.2009 - 10.2011
Job overview
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
SEKOLAH MENENGAH CHUNG HUA MIRI SARAWAK
01.2004 - 12.2008
University Overview
- EDUCATION SPM AND PMR
- Member of KADET POLIS
- Awarded - MSSM AND KADET POLIS MALAYSIA
SEKOLAH RENDAH SOUTHMIRI , SARAWAK
01.1998 - 12.2003
University Overview
- EDUCATION UPSR
- Member of MSSR
- Awarded - MSSR CLUB AND BOLA BALING CLUB
Skills
Inventory and supply management
Learning Management Systems
Office systems management
Drug inventory management
Office supplies inventory management
Property management systems knowledge
Management information systems
Inventory control systems
Software
Spreadsheets
Social media
Email communication
Timeline
MANAGEMENT INFORMATION SYSTEM ( INVENTORY)
EMART DISTRIBUTION CENTRE MIRI ,SDN BHD
11.2021 - Current
TICKETING CLERK
MAGNUM 4D
09.2020 - 10.2021
FRONT DESK RECEPTIONIST
PUJUT THAI MASSAGE/REFLEXOLOGY
06.2019 - 08.2020
SUPERVISOR AND ADMIN CLERK
PBB BOOK CENTRE (STATIONERY BOOK SHOP)
06.2016 - 05.2018
SALES ASSISTANT
ARM TELECOMMUNICATIONS
04.2014 - 12.2016
Administrative Office Clerk
SEA MILLENNIUM SDN BHD
11.2011 - 12.2014
SUPERVISOR AND OFFICE ASSISTANT
ALL IN ONE SHOP STATIONERY
01.2009 - 10.2011
SEKOLAH MENENGAH CHUNG HUA
01.2004 - 12.2008
SEKOLAH RENDAH SOUTH
01.1998 - 12.2003