With over 15 years of experience in the IT industry, successfully working in various domains such as network, hardware, application, and automation. Made significant contributions to sectors including telecommunications, oil and gas, banking, and human resources, with a focus on project management. Expertise lies in effectively managing projects, communicating seamlessly, and collaborating with teams spread across multiple locations to deliver exceptional client solutions. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and quick-learning team player with a passion for new technologies. Currently pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Eager to secure a senior project management role to fully leverage skills, experience, and qualifications.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
12
12
Certifications
2
2
Languages
Work History
Agile Project Manager
Endava Malaysia Sdn Bhd
01.2023 - Current
Responsible for establishing and overseeing Agile delivery in partnership with Agile Coaches.
Supervises the execution of projects involving 9 team members including managing all 5 Agile ceremonies (Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective and Backlog Refinement).
As per the latest clients directive and initiative, we are now transitioning to Scaled Agile Framework (SAFe).
Tailoring the delivery model, processes and working methods to ensure the team focuses on high-value activities and develops realistic schedules that consider team capacity, velocity, estimates, dependencies, risks and project constraints.
Set up scope and risk management strategies, ensuring that all identified risks and issues have mitigation plans that are in place and tracked.
Work to align and clarify priorities in environments where competing demands exist.
Ensuring timely impact assessments on budget, schedule, quality, and team dynamics to support informed decision-making.
If necessary, will negotiate key delivery parameters with the support from the Delivery Manager.
Provides tailored communication and reporting within the project to meet the needs of various stakeholders including a quarterly review with the clients APAC CIO.
Also a line manager for my team of 9 team members. Responsibilities include providing ongoing feedback, mentoring and coaching.
Contribute to annual performance review by providing input/feedback to Compensation Reviewers on grade promotions where applicable.
Also responsible for ensuring that projects are financially viable, while mentoring and coaching teams to foster a strong sense of collective ownership over Agile delivery and to encourage continuous improvement.
Senior Project Manager
Skill Quotient Resources Sdn Bhd
10.2021 - 01.2023
Assigned to Petronas Digital Sdn Bhd division leading two project teams in delivering an Enterprise solution to the various business units using the appropriate business measurements and terms and conditions for the project according to the project charter, functional solution document or contract.
Overall performance responsibility for managing scope, cost, schedule, UAT, data migration, Go-Live and contractual deliverables, which includes applying techniques for planning, tracking, change control, issue and risk management.
Supervising and managing of all project resources, including subcontractors on & offshore, and for establishing an effective communication plan with the project team.
Provide day to day direction to both project teams and regular weekly project status updates to stakeholders.
Client: Petronas
Project: myGovernance
A single centralized platform for governing documents management (L1, L2 & L3).
Interface with risks and assurance management for integrated Governance, Risk & Control (GRC).
Monitoring status of development inline with project milestones as per the signed Solution Proposal by Business.
Lead daily stand-ups with the team consisting of Business Analysis, Developers, Ui/UX and QA testers to update daily progress, issues and obstacles faced based on each Sprint.
Resolve issues and conflicts that arises to ensure minimum delay in delivery of Sprints.
Lead weekly status update with Business user to update progress and key deliverables that have been completed.
MyGovernance successfully went Live on 1st June 2022 for Petronas Corporate and Upstream Businesses.
Recently completed the Go-Live on 29th September for Petronas Downstream & Gas Businesses.
Currently managing the Post GoLive issues and Stabilization.
Project Manager
APAR Technologies Sdn Bhd
06.2021 - 10.2021
Assigned to CIMB Group Technology division leading a project team in delivering solutions to the various business units using the appropriate business measurements and terms and conditions for the project according to the project charter, functional solution document or contract.
Overall performance responsibility for managing scope, cost, schedule, SIT, UAT, regression and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management.
Provide day to day direction to the project team and regular project status updates to stakeholders.
Client: CIMB Malaysia
Project: TCJ Wave 0
Development and deployment of a new Wealth platform for customers to purchase and sell Unit Trust.
Monitoring development status of both front end and back end development inline with project milestones as per agreed by PSC.
Daily scrum to update project status with the project team.
Participate/Lead bi-weekly PWC with all project team members.
Weekly project status updated into PPM for Management review.
All defects during SIT & UAT are raised in HPALM. Daily Triage held based on the number of defects raised and monitored until resolved and closed.
Regional Project Manager
IBM Client Innovation Center (CIC) Malaysia
05.2015 - 05.2021
Assigned for leading a project team in delivering a solution to the client using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract.
Overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management.
Supervised the managing of all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the client.
Provide day to day direction to the project team and regular project status to the client.
Project: M&E as a Service (M&EaaS)
Regional Project Manager (France)
Deployment of Science Logic monitoring tool for IBM clients in the French region.
Digital transformation for existing French clients.
Achievement: Spearheading account(s) to have Science Logic as their automated monitoring tool to monitor all devices. (servers, network and storage devices)
Project: BP Site of The Future (SoTF)
APAC Project Manager
Upstream modernization by BP globally.
Managed the deployment of SoTF to 80+ BP sites in the APAC. Worked with BP Singapore being client focal point for this region.
APAC region deployment was put on hold from 28th April 2020 due to COVID-19. To resume in Q1 2021.
Project: Australia Multi Client Interface (AUMCI) BL Upgrade
Project Manager
Upgraded Primary and Secondary M&E to the BaseLine 9 version for Development and Production servers.
Ensured the events goes from GSMA system to Remedy ticketing system. End result, GSMA system will receive ticket reference number from Remedy.
Achievement: First account in Australia to implement this version and was used as a Pilot project for subsequent deployment into other accounts. (Qantas, Energy Australia, Myer)
Project: Australia - VMware Monitoring
Project Manager
Established VMware monitoring for Qantas, RACV, EA and Myer. Enabled all ESXi host to be up and monitored in Bluecare portal.
Ensured monitoring situations are in place so alerts can/will be triggered in an event.
Achievements: Enhanced efficiencies in monitoring and improved quality.
Reduced operational costs by $6000 NZD.
Project: Red Energy NZ - Oracle/TEC migration to Omnibus monitoring & Auto-ticket FW rule implementation
Project Manager
Digital transformation for the client with adaption of newer technology.
TEC to Omnibus migration followed by Oracle ITM6 agent deployment and finally Autoticketing.
Achievements: Integrated Auto Ticketing via AU ICD due to new infrastructure in NZ not yet approved for build.
First New Zealand client to have this infrastructure deployed.
IT Strategy Consultant
Accenture Malaysia
06.2013 - 05.2015
Project: Sapphire Wave 4
Enhancing the Incident Management System (IMS), Process Director (PD) and Cisco Telephony System for Petronas HR.
Achievement: Achieved simultaneous roll-out of all 3 components.
Project: AmHorizon
Core Banking system deployment for Ambank. Managed and administered network performance including network upgrade for all branches.
Achievement: Created and structured Change Management Process for the project.
Technical Project Lead
T-Systems Malaysia
05.2012 - 05.2013
CSF Assistant Manager
VADS Berhad/Telekom Malaysia
01.2010 - 03.2012
MNSN Network Engineer/Jr Project Manager
VADS Berhad
07.2008 - 01.2010
Assigned to projects deploying IPVPN networks to local clients.
Clients deployed with IPVPN: Ambank Branch & Off Premise ATM (OPA), OSK Investment Bank, OCBC Bank, EON Bank Branch & Off Premise ATM (OPA), Bank Muamalat, Kurnia Insurance, AIA Insurance, East Coast Eastern Regional Development Council (ECERDC), VADS/Cisco Telepresence, Mercedes Benz Malaysia.
Education
Bachelor of Science (Hons) - Computer Studies
University of Northumbria
09.2006 - 06.2008
Diploma - Computer Studies
KDU College
05.2004 - 03.2006
Certificate - Computing & Information Technology
Inti College
04.2001 - 12.2003
Skills
Analytical Thinking
Certification
Prince2 Agile Practitioner in Agile Project Management
Asia Pacific Accounts Receivable Specialist at IBM MALAYSIA SDN BHD & IGF MALAYSIA SDN BHDAsia Pacific Accounts Receivable Specialist at IBM MALAYSIA SDN BHD & IGF MALAYSIA SDN BHD
Senior System Development Engineer at Etex Malaysia Sdn Bhd (Formerly known as Promat Malaysia Sdn Bhd)Senior System Development Engineer at Etex Malaysia Sdn Bhd (Formerly known as Promat Malaysia Sdn Bhd)