Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
VENODHARAEN M K GANESAN

VENODHARAEN M K GANESAN

Business Analyst
Shah Alam, Selangor

Summary

Aspiring Business Analyst with over 4 years of experience in customer service and business operations, currently pursuing a Master of Business Analytics at Sunway University. Proficient in tools such as Tableau, Power BI, Weka, and Excel, with hands-on experience in predictive modeling and data visualization. Passionate about integrating AI and machine learning into business strategies to drive innovation and efficiency. Actively seeking opportunities to apply analytical skills and AI-driven insights to real-world business challenges.

Overview

6
6
years of professional experience
3
3
Languages

Work History

SENIOR CUSTOMER SERVICE OFFICER

UOB CENTRE OF EXCELLENCE (M) SDN BHD
12.2023 - 11.2024
  • To assist Singapore Market customers and branch staffs;
  • Assisting sales for cc products after office hours
  • Credit card and personal loan inquiries
  • Escalating issue to relevant teams
  • Getting updates and keeping all parties updated
  • Maintaining administrative and systems procedures
  • Handling and navigating touch scenario independently.
  • Create lesson plans and modify accordingly throughout the year.
  • Utilizing various resources and technologies to increase productivity
  • Anticipated organizational, operational and process problems initiating improvements to address prevalent deficiencies.
  • Processed information with high level of accuracy to satisfy client's needs.

CUSTOMER SERVICE EXECUTIVE

HSBC ELECTRONICS DATE PROCESSING SDN BHD
03.2022 - 11.2023
  • Assisting Australian market customers (Local & non-local) and branch staff
  • Assisting sales for cc products after office hours
  • In inquiries to account maintenance, online access
  • Monitoring and escalating scam, fraud, suspicious transactions
  • Safeguarding customer details, PDPA
  • Adhering to all technical adherence
  • Providing first contact resolution to customers.
  • Extending assistance in banking systems to provide adept information in accordance to bank procedure and requirements
  • Assisting on credit cards and banking inquiries
  • Training new recruits to increase efficiency as a team
  • Achieving and maintaining set targets and being awarded as agent of the year for one of the most complimented agents within the market
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.

CUSTOMER SERVICE EXECUTIVE

SCICOM MSC BHD
11.2020 - 03.2022
  • Assisting Malaysian market Shopee customer
  • In issues on order status
  • Resolving complaints by coordinating with departments
  • Managing different CRM systems
  • Administrating procedures and company rubric in dealing with situation involving loss, scam and fraud.
  • Authenticating customers verification to avoid scam
  • Coordinate with logistic team to ensure smooth delivery
  • Experience in using Salesforce tools.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

BUSINESS DEVELOPMENT EXECUTIVE

HOYLAKE TECHNOLOGY SDN BHD
01.2019 - 01.2020
  • Assisting with logistic arrangement for timely delivery of products
  • Distributing samples to customers for R&D sampling
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
  • Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
  • Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
  • Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.

Education

Masters of Business Analytics - Business Analytics

Sunway University
Subang Jaya, Selangor, Malaysia
04.2001 -

Bachelor of Science - Business Management

Sunway University
Subang Jaya, Selangor, Malaysia
05.2015 - 02.2020

South Australian Matriculation - Science Stream

Taylors College
Subang Jaya
01.2013 - 12.2013

SPM - Science Stream

SMK Methodist ACS
Klang, Selangor, Malaysia
04.2001 -

Skills

Complaint handling

Timeline

SENIOR CUSTOMER SERVICE OFFICER

UOB CENTRE OF EXCELLENCE (M) SDN BHD
12.2023 - 11.2024

CUSTOMER SERVICE EXECUTIVE

HSBC ELECTRONICS DATE PROCESSING SDN BHD
03.2022 - 11.2023

CUSTOMER SERVICE EXECUTIVE

SCICOM MSC BHD
11.2020 - 03.2022

BUSINESS DEVELOPMENT EXECUTIVE

HOYLAKE TECHNOLOGY SDN BHD
01.2019 - 01.2020

Bachelor of Science - Business Management

Sunway University
05.2015 - 02.2020

South Australian Matriculation - Science Stream

Taylors College
01.2013 - 12.2013

Masters of Business Analytics - Business Analytics

Sunway University
04.2001 -

SPM - Science Stream

SMK Methodist ACS
04.2001 -

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