Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
Velu Naidu Jeyaraman

Velu Naidu Jeyaraman

Senior Specialist And Network Team Leader
Puchong

Summary

I have over 15 years’ experience in networking and service management. I am a great team player and a leader who believes in professionalism and skill development.

I have received multiple recognition during my tenure in networking field and I wish to contribute to the company’s growth through my effort, expertise, and experience.

Overview

20
20
years of professional experience
3
3
Languages

Work History

Senior Specialist and Team Leader

AT&T Worldwide Network Services (Malaysia)
07.2009 - Current
  • Administer and guide Tier 2 network engineers to ensure Deep Technical Support (DTS) is rendered to Shell onshore & offshore network related cases and IBM IGA network related cases. Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA.
  • Analyze chronic network related problems to isolate root cause and implement approved solutions.
  • Delegate responsibilities among team members. Review team member’s assignments for accuracy and quality.
  • Coach and mentor team members to analyze chronic network related problems to isolate root cause and implement approved solutions.
  • Helping with training and development of team members. Keep abreast of changes in the standards, technologies, or methodologies.
  • Identify areas in need of critical improvement and implemented strategies to achieve targets.
  • Provide expertise advice and solution whenever the network utilization under the IWAN and MPLS cloud breaches the bandwidth threshold.
  • Work with Service Delivery in designing customer network topology and place circuit order with the local service providers (Circuit Provisioning).
  • Manage and improve IT service delivery process using ITSM best practices, ensuring high levels of service availability and customer satisfaction.
  • Manage communications effectively through email. Protect customer’s interest in terms of their IT infrastructure availability and performance and to meet agreed Service Level.

Network Design Engineer

Shell IT International
06.2007 - 07.2009
  • Provide 2nd line support for all network related calls (Routings & Switching) raised by the Automatic Network Monitoring tool, based on reactive faults within the Shell Telecom infrastructure.
  • Provide network support services for other devices such as wireless hubs, bridges, routers, and other hardware.
  • Analyze chronic network related problems to isolate root cause and implement approved solutions.
  • Working with 3rd party Telecommunication service providers to troubleshoot issues within the Shell infrastructure and gain a satisfactory resolution.
  • Interfacing with Shell's hardware suppliers to make sure hardware issues are progressed satisfactorily.

Network Support Engineer

Hewlett Packard, HP
02.2005 - 06.2007
  • Assigned to handle and manage network related cases for Ericsson and British American Tobacco (BAT)
  • Implemented monitoring tools for proactive identification of potential issues before they became critical problems.
  • Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
  • Collaborated with cross-functional teams to design and implement comprehensive network solutions for clients.

Education

Bachelor of Science - Bachelor of Information Technology (Hons)

University Tenaga National (UNITEN)
Kajang, Malaysia
04.2001 -

Skills

Cisco Networking

Juniper Networking

Software Defined Networkin (SDWAN)

ITSM Management

Monitoring and Ticketing Tool

Customer relations

Team collaboration

Root-cause analysis

Accomplishments

    2016 recipient for Shell Energy Solution Award

    2018 recipient for AT&T Individual Performance Incentive (IPI)

    2021 recipient for AT&T Connections Award.

    2022 recipient for AT&T Connections Award.

    2024 recipient for AT&T Connections Award.

References

Name: Jerry George Oomen

Designation: Associate Director. Global Enterprise Network Support

Telephone: +918861141326 (India, Bangalore).


Name: Khalid, Haizrul Izwan

Designation: Associate Director. Service Experience Specialist (SES)

Telephone: +60172360559 (Malaysia, Cyberjaya).


Name: Viswanadham Allada

Designation: Associate Director. Global Enterprise Network Support

Telephone: +9199000 97836 (India, Bangalore).


Name: Arjan Van Der Laan

Designation: Lead Supervisor. Service Management

Telephone: +31 653821596 (Netherlands, Amsterdam).

Timeline

Senior Specialist and Team Leader

AT&T Worldwide Network Services (Malaysia)
07.2009 - Current

Network Design Engineer

Shell IT International
06.2007 - 07.2009

Network Support Engineer

Hewlett Packard, HP
02.2005 - 06.2007

Bachelor of Science - Bachelor of Information Technology (Hons)

University Tenaga National (UNITEN)
04.2001 -

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Velu Naidu JeyaramanSenior Specialist And Network Team Leader