VELPRAKASH RAJINDRAN
Retail Assistant / Cashier
Johor Bahru,01
Summary
Dynamic professional with a proven track record in hospitality and customer service, notably at Double Tree Hilton. Excelled in enhancing high level guest satisfaction through exceptional dining experiences and meticulous attention to cleanliness and hygiene standards. Skilled in excellent food order taking, and the ability to serve multiples tables, personal grooming and adept at building positive relationships. Demonstrated ability to improve operational efficiency and accuracy in diverse roles.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Hotel Waiter
Double Tree Hilton
Johor Bahru, Johor
07.2024 - Current
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Meet guests needs by delivering meals and snacks and retrieving additional items.
- Inventorying restock supplies to keep team efficient and ready for guest orders.
- Maintained healthy and safe work environment.
Warehouse/Freight Handler
Pasir Gudang Forwading (m) SDH.BHD
Johor Bahru, Johor
09.2022 - 05.2024
- Loading and unloading truck trailers, guiding truck drivers into loading docks using by forklift.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Sorted and organized packages to make deliveries to correct address.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
Marshal
Daiman Bowl
Johor Bahru, Johor
01.2020 - 07.2022
- Assisted citizens in distress by responding promptly to calls for service and providing appropriate assistance.
- Performed traffic control duties during special events or emergencies, ensuring smooth flow of vehicles while prioritizing pedestrian safety.
- Managed high-stress situations effectively by using de-escalation tactics before resorting to force, reducing the risk of injury or escalation.
- Prevented property damage by maintaining a visible presence during large-scale events and addressing issues promptly.
- Trained new recruits on department policies and procedures, contributing to their professional development as Marshal officers.
- Maintained detailed records of all activities performed during shifts, promoting accountability and transparency within the department.
- Checked vehicle equipment for proper functioning prior to use.
Sales Assistant
Mydin Wholesale Hypermarket
Johor Bahru, Johor
03.2016 - 10.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Some College (No Degree) - Electrical Engineering
SMK Taman Desa Jaya
Johor Bahru, Johor, Malaysia 01.2013 - 11.2014
Skills
Food presentation
Personal grooming
Cleanliness
Multi-tasking skills
Order verification
Hygiene standards
Kitchen assistance
Certification
Certificate Microsoft Office Advanced
Timeline
Hotel Waiter
Double Tree Hilton
07.2024 - Current
Warehouse/Freight Handler
Pasir Gudang Forwading (m) SDH.BHD
09.2022 - 05.2024
Marshal
Daiman Bowl
01.2020 - 07.2022
Certificate Microsoft Office Advanced
03-2017
Sales Assistant
Mydin Wholesale Hypermarket
03.2016 - 10.2019
Some College (No Degree) - Electrical Engineering
SMK Taman Desa Jaya
01.2013 - 11.2014
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