VELMURUGAN MURALI
KLANG
Summary
I am seeking a challenging and rewarding position where can leverage knowledge and experience effectively to thrive in any role encounter. I excel in fast-paced environments, maintaining a strong focus and completing tasks with accuracy. I'm eager to absorb new experiences and contribute meaningfully to the team.
Overview
15
15
years of professional experience
4
4
Languages
Work History
CONTENT MODERATOR
BYTE PERCISION SDN BHD ( TIK TOK )
10.2020 - 06.2024
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Reduced response time for content review, ensuring a safer online environment for users.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Suggested improvements to content to enhance quality and accuracy.
CUSTOMER SERVICE OFFICER
SAUJANA GOLF AND GOUNTRY CLUB
10.2013 - 8 2020
- Registering members and guests for golfing
- Handling inbound and outbound calls
- Replying emails regarding booking & cancellation
- Filing important document and handling daily cashflow
- Responsible for preparing, completing, and processing all forms with regard to all customer account information, ensuring all information was accurate and recorded, and making changes to database as necessary
- Responded to customer questions and complaints, delivered fast, friendly, and knowledgeable service and was successful in retaining customer loyalty
- Communicating with customers regarding golfing fees requirements and resolved customer issues.
GRAPHIC DESIGNER
ZM MULTI SERVICES
02.2013 - 08.2013
- Collaborated closely with clients to ascertain effective marketing and designs, define scopes of projects, set budgets, and determine schedules for completion
- Designed cohesive and attractive corporate brands including logos and letterheads
- Designed unique website layouts and developed templates to display brands
- Adjusted image sizes and selected appropriate fonts to finalize projects
- Produced digital image files that could be printed or used in digital printing methods.
CASHIER
A&W RESTAURANT
01.2010 - 01.2013
- Explained specific item options to customers to increase sales and add-on purchases
- Assisted customers in finding products, answered their questions, and offered product information to help them make choices
- Processed cash, credit, debit and voucher payments for customers in an efficient and accurate manner and achieved high productivity ratings
- Reconciled accounting records and cash drawer daily and found and rectified all discrepancies.
HOST
TGV CINEMAS
10.2009 - 12.2010
- Ensured guests were accommodated according to their special needs including child seats and wheelchairs
- Provided customers with information about hours of operation, seating available, current wait times for service, and other information they requested
- Every [Timeframe], inspected dining and serving areas to ensure cleanliness and readiness for guests
- Ensured seating area was thoroughly cleaned and checked restrooms every [Timeframe].
Education
DIPLOMA - Graphic Design
SG ACADEMY COLLEGE
Kuala Lumpur 10.2024 - Current
SPM - undefined
SMK SULTAN ABDUL SAMAD
Skills
Credit Card Payment Processing
Inbound And Outbound Calling
Creative Problem Solving
Document Control
Data Entry
Expert Multitask Management
Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
Call center experience
Microsoft Office Suite
Quality Control
Customer Support
References
WINNIE, HR DEPARTMENT, +603921311625 ( BYTE PERSICION SDN BHD )
Swimming, dancing, and traveling!
Swimming is my childhood passion for exercise and relaxation. Dancing lets me express myself creatively through salsa, hip-hop, and ballroom. Traveling broadens my horizons with new cultures, cuisines, and landscapes, offering unique experiences and cherished memories. These hobbies bring joy and personal growth to my life.
Timeline
DIPLOMA - Graphic Design
SG ACADEMY COLLEGE
10.2024 - Current
CONTENT MODERATOR
BYTE PERCISION SDN BHD ( TIK TOK )
10.2020 - 06.2024
CUSTOMER SERVICE OFFICER
SAUJANA GOLF AND GOUNTRY CLUB
10.2013 - 8 2020
GRAPHIC DESIGNER
ZM MULTI SERVICES
02.2013 - 08.2013
CASHIER
A&W RESTAURANT
01.2010 - 01.2013
HOST
TGV CINEMAS
10.2009 - 12.2010
SPM - undefined
SMK SULTAN ABDUL SAMAD
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