SAP Fieldglass
Program Management Officer (APAC)
Manpower Staffing Services
09.2022 - Current
- Get high ratings for program delivery resulting in Client Advocates
- Engage international supplier partners and manage client expectations around process, timing, complexity etc
- Communicate regularly with clients to ensure that all their needs are understood and addressed
- Educate clients and program teams on the dynamics of the local market, labor, and workforce management
- Build business with current clients by increasing fill rates and decreasing on-boarding times
- Meet annual revenue targets
- Build relationships with key decision makers within Tapfin and client enterprise
- Present workforce solution recommendation incorporating Tapfin best practices and leading industry trends to meet and exceed the clients-specific objectives
- Work to ensure high adoption of programs and minimal change management issues
- Maintain strong relationships with the Supplier and Contingent Worker Community
- Work with suppliers on effective sourcing solutions for clients
- Promote a collaborative and favorable working relationship with the Supplier Community
- Evaluate and optimize Suppliers for the account-partnering with the Director, Supplier Partnerships and make change recommendations
- Serve as first point of escalation to deal with serious Employee Relations matters involving the customer and /or Contingent Worker
- Manage any problem escalation
- Identify and request new reports to support the business
- Distribute appropriate reports to the Clients
- Evaluated team member performance regularly to identify skill gaps or areas needing improvement for future success in their roles.
- Reduced risks and issues by proactively identifying potential roadblocks and developing mitigation strategies early on.
- Successfully managed multiple programs simultaneously while maintaining focus on individual goals and priorities.
- Established strong relationships with stakeholders to ensure effective collaboration and communication throughout the project lifecycle.
- Delivered high-quality results through diligent oversight of program schedules, budgets, resources, and scope management.
- Improved program efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated closely with other departments to ensure seamless integration of programs into existing organizational structures.
- Applied change management principles to guide teams through adjustments in strategy or direction when necessary to meet evolving business needs.
- Increased stakeholder satisfaction by regularly updating them on program status, risks, opportunities, and achievements.
- Ensured regulatory compliance in all aspects of programs by staying updated on industry best practices and guidelines.
- Managed cross-functional teams to drive projects towards completion, resolving conflicts while maintaining a positive working environment.
- Enhanced team performance by providing coaching, training, and mentoring to staff members in various roles.
- Implemented risk management strategies that effectively mitigated potential issues before they impacted the project timeline or budget.
- Boosted overall program performance with continuous process improvement initiatives based on data analysis.
- Optimized resource allocation by consistently monitoring progress and adjusting staffing levels as needed to maintain efficiency.
- Championed organizational change by promoting new methodologies and approaches to program management, driving innovation and continuous improvement.
- Achieved timely delivery of project milestones through diligent planning, tracking, and coordination among team members.
- Safeguarded company reputation by ensuring proper adherence to ethical standards across all aspects of each program.
- Supported senior leadership decision-making by providing accurate reports detailing program status updates and key metrics.
- Developed comprehensive project plans for successful program execution, meeting all deadlines and budget requirements.
