Explore articles about HR
Velakshani Gopinatan Pillai
Human Resources
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Human Resources position. Dedicated banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Personal Financial Advisor
Maybank Berhad
TTDI, Kuala Lumpur
02.2021 - Current
- Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.
- Advised clients on portfolio allocation and various investment types.
- Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports.
- Initiated customer relationships through prospecting, lead utilization, local market and community involvement.
- Monitored clients' accounts to determine changes to improve performance or accommodate life changes.
- Performed quantitative analysis of financial investments to minimize risks.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Kept client financial plans optimized for current market trends and economic conditions.
- Expanded customer base through community outreach and strategic business partnerships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities
- Met with customers for progress reviews and performance assessments.
Internship
Maybank Berhad
Bukit Bintang, Kuala Lumpur
07.2020 - 12.2020
- Developed and maintained courteous and effective working relationships.
- Delivered services to customer within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained energy and enthusiasm in fast-paced environment.
- Prepared variety of different written communications, reports and documents.
- Exceeded goals through effective task prioritization and great work ethic.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Customer Service Executive
Daytree Services
Kuala Lumpur
12.2016 - 06.2017
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Structured compensation and benefits to customers according to market conditions and budget demands.
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
- Designed robust compensation and benefits packages to attract top customers.
- Liaised between multiple business divisions to improve communications.
- Assessed training needs and coordinated learning and development initiatives within employees.
Education
SPM -
01.2010 - 12.2014
STPM -
05.2015 - 10.2016
BBA - Human Resources Management
07.2017 - 06.2020
Skills
Problem Solving
Accomplishments
- Competition Law Talk, Malaysia Competition- Commission
- IBS Week, IUWM
- Maybank Group Engagement Event (MGEE), Maybank Berhad
Certification
Malaysian University English Test, SMK MAXWELL
Interests
Keep up latest issues ie Retrenchment, New Working Culture, Mental Stress & etc
Hobbies
- Reading
- Sports
- Blogging
- Travelling
- Movies
Software
Microsoft Word
Microsoft Power Point
Microsoft Excel
Reference
- Mr. Kiran | Daythree Services | 0173006244
- Ms. Cindy Teoh | Maybank Berhad | 012-2009719
- Mr. Kuan Ting Soon | Maybank Berhad | 012-6015251
Timeline
Personal Financial Advisor - Maybank Berhad
02.2021 - Current
Internship - Maybank Berhad
07.2020 - 12.2020
International University of Malaya - Wales - BBA, Human Resources Management
07.2017 - 06.2020
Customer Service Executive - Daytree Services
12.2016 - 06.2017
Malaysian University English Test, SMK MAXWELL
12-2016
SMK Maxwell - STPM,
05.2015 - 10.2016
SMK Convent Sentul - SPM,
01.2010 - 12.2014
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