Vegines Kuppusamy
KUALA LUMPUR
Summary
Efficient and confident in monitoring and coordinating operations across various departments. Excel as an effective leader and problem-solver dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency. Extensive experience has led to expert knowledge of service delivery and proven multitasking abilities. Continually motivated to learn and improve craft, committed to delivering exceptional results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
ACCOUNTING FIRM (EXP 3 YRS OF FULL SET ACC) LCCI
NICK SOLUTION MANAGEMENT AND SERVICES
12.2021 - Current
- Analyzed user feedback to gather input and identify areas required for improvement.
- Increased revenue through successful marketing campaigns for various clients.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Strengthened client relationships with consistent communication and timely project updates.
- Assessed financial statements and records.
- Assigned to do acc and tax dormant and Small and Medium Enterprise (SME) companies with manufacturing, media and professional service industries.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Worked well in team environment as well independently .
- Prepared working papers, reports and supporting documentation for acc findings.
Secretary
Selangor Indian Empowerment & Entrepreneur Development
11.2018 - 10.2021
- Responsible for all documentations and organizing work schedule for the leaders
- Works closely with NGOs and support Indian organization in terms of welfare and charity programmed.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Answered multi-line phone system and enthusiastically greeted callers.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Senior Guest Service
Viking Cruise
01.2016 - 08.2019
- Provided prompt customer service in opening of new accounts and helped maintain sales culture solve the customer problems.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Provided recommendations to guests on local attractions and dining, enriching their stay.
- Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
Executive Assistant
Thai Odyssey Sdn. Bhd.
08.2008 - 04.2015
- Screened calls and emails and initiated actions to respond to direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Contributed valuable input during senior leadership meetings resulting in better alignment across functions towards shared goals.
- Provided exceptional customer service when interacting with external clients or partners building positive rapport on behalf of the President.
- Prepared comprehensive briefing materials for meetings, enabling informed decision-making by the President.
- Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.
- Developed specialized reports and presentations for the President, ensuring accurate data representation and clear communication of key insights.
- Oversaw administrative staff performance evaluations and provided constructive feedback for professional growth opportunities development.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
Education
Diploma in Business Management -
Kingston Int Singapore
08.2022
SPM/ O Level -
SMK Treacher Methodist Girl School
11.2001
SPM/ O Level -
SMK Treacher Methodist Girl School
11.2001
Skills
- Problem-solving abilities
- Multitasking
- Time Management
- Teamwork and Collaboration
- Inspection skills
- Organizational Skills
- Excellent Communication
- Troubleshooting skills
- Self Motivation
- Operational Efficiency
- Time management abilities
- Physical Strength
- Safety Protocols
- Team Collaboration
- Interpersonal Skills
- Record-keeping
- Computer Literacy
- Analytical Skills
- Goal Setting
- Stress Management
- Stock management
- Workflow Management
- Technical understanding
- Material Preparation
- Assembly procedures
- Safety Inspections
- Quality Assurance
- Written Communication
Certification
- Crowd Management/ Security Awareness/ Crisis Management/ Basic Training
- Food Handler Course Petals Academy, Malaysia
- Masterclass of Professional Makeup Artistry Afif Training, Malaysia
- Cardiopulmonary Resuscitation (CPR) & AED Training
- Tailoring For Self-Employment (NICK CREATION)
Skillsproficiencies
- Account management
- Strategic and social selling
- Proficient in using software
- Digital Marketing
Personal Information
Expected Salary: RM4500 - RM5000
Languages
Hindi, Tamil
Native language
Hindi
Advanced
C1
Tamil
Advanced
C1
English
Proficient
C2
Malay
Proficient
C2
Chinese (Mandarin)
Intermediate
B1
Timeline
ACCOUNTING FIRM (EXP 3 YRS OF FULL SET ACC) LCCI
NICK SOLUTION MANAGEMENT AND SERVICES
12.2021 - Current
Secretary
Selangor Indian Empowerment & Entrepreneur Development
11.2018 - 10.2021
Senior Guest Service
Viking Cruise
01.2016 - 08.2019
Executive Assistant
Thai Odyssey Sdn. Bhd.
08.2008 - 04.2015
Diploma in Business Management -
Kingston Int Singapore
SPM/ O Level -
SMK Treacher Methodist Girl School
SPM/ O Level -
SMK Treacher Methodist Girl School
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