Vee Lok
Kuala Lumpur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
1
1
Language
Work History
Probational Estate Agent (PEA)
Reapfield Powered By KWMalaysia
09.2018 - Current
- Client Acquisition: Attract clients through networking and marketing
- Transactions: Manage buying, selling, and leasing deals
- Market Knowledge: Stay updated on local property trends
- Listing Management: Create and manage property listings
- Consultation: Understand client needs for tailored recommendations
- Negotiation: Negotiate offers for favorable terms
- Documentation: Prepare contracts and legal paperwork
- Relationships: Build strong client and industry connections
- Marketing: Implement strategies to promote properties
- Compliance: Ensure adherence to real estate laws and ethics.
Director of Operation
Reapfield Powered By KWMalaysia
- Strategic Leadership: Develop and implement operational strategies aligned with organizational goals
- Team Management: Lead and motivate teams, providing guidance to department heads and staff
- Efficiency Improvement: Streamline operations, optimize workflows, and reduce costs through process enhancements
- Financial Oversight: Manage department budgets, monitor financial performance, and implement cost-saving measures.
Platform owner (Team Leader)
Reapfield Powered By KWMalaysia
- Leadership: Provide clear guidance and leadership
- Task Management: Delegate tasks and balance workloads
- Performance Oversight: Monitor and improve team performance
- Communication Hub: Facilitate open communication within the team
- Conflict Resolution: Address conflicts promptly for a positive team culture
- Project Coordination: Oversee projects, ensuring deadlines and quality
- Development Support: Identify training needs, support professional growth
- Quality Assurance: Ensure work meets standards, implement improvements
- Decision-Making: Make informed decisions aligned with organizational goals
- Goal Achievement: Collaborate on setting and achieving team goals
- Reporting: Provide regular reports on team performance and projects
- Adaptability: Navigate changes and guide the team through transitions
- Customer Focus: Align the team's work with customer expectations.
Real Estate Negotiator (REN)
GMAC Realtor
01.2014 - 09.2018
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated, and managed real estate transactions.
F&B MANAGER
The Zenith Hotel Kuantan
03.2012 - 11.2013
- Develop strategic business plans to improve existing operations, to meet ever-changing customer needs and market forces
- Assume full responsibility of daily operations and sales growth of café(s) including but not limited to revenue and sales growth, expense, cost and margin control to minimize costs whilst maximizing operational returns
- Set and accomplish objectives by establishing plans, budget and result measurements; allocating resources, reviewing progress and implementing corrective actions as required
- Training and people development
- Coordinate and work closely with marketing department to get in the sales
- Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments
- Maintains a positive cost management index for kitchen and restaurant operations
- Utilizes budgets to understand financial objectives
- Responds quickly and proactively to employee's concerns
- Provides a learning atmosphere with a focus on continuous improvement
- Provides proactive coaching and counseling to team members
- Encourages and builds mutual trust, respect, and cooperation among team members
- Ensures and maintains the productivity level of employees
- Develops specific goals and plans to prioritize, organize, and accomplish
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective
- Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.
OUTLET MANAGER
Traders Hotel Singapore By Shangri-la
08.2010 - 01.2012
- Set and maintain service standards
- Ensure prompt, efficient and courteous service
- Monitors and analysis levels of guest satisfaction
- Exceeds guest satisfaction and maximizes guest return
- Conduct trainings for staffs
- Motivates employees
- Determines and priorities, sets goals and follow up
- Participate in conduct performance appraisals
- Couches, counsels and disciplines employees
- Participate in selection of staff
- Identifies and analysis problem and develops solutions
- Planning business forecast
- Operating consumption Management
- Monitor operating equipment
- Ensure breakages at its minimal
- Inventory of equipment in restaurant
- Market survey among other competitors
- Ensures that staff applies the necessary precautions with regards to hotel food safety and hygiene standards / HACCP standards to SLIM standards
- To reduce waste supplies and materially re-using.
ASSISTANT MANAGER
Orchard Hotel Singapore
06.2008 - 07.2010
- Conduct trainings for staffs
- Motivates employees
- Created SOP for 5 outlet
- Determines and priorities, sets goals and follow up
- Participate in conduct performance appraisals
- Couches, counsels and disciplines employees
- Participate in selection of staff
- Identifies and analysis problem and develops solutions
- Planning business forecast
- Participate in Profit & Losses for 5 outlets
- Operating consumption Management
- Monitor operating equipment
- Ensure breakages at its minimal
- Inventory of equipment in restaurant
- Market survey among other competitors.
ASSISTANT MANAGER
Pan Pacific Singapore
09.2006 - 06.2008
- Check and inspect the appearance of the restaurant before opening and at closing
- Monitor the operation equipment
- Maintenance work orders
- Organizing staff schedule
- Solving of guest complaints
- Planning business forecast
- Operating consumption management
- Staff training
- Orientation and induction
- Inventory of equipment in restaurant
- Ensure breakages at its minimal
- Table visit to guests dining in restaurant
- Ensure and maintain quality of food and service
- Ensure restaurant meets monthly budget
- Orientation and induction for new staffs
- Market survey among other competitors
- Meeting guests for private events to be held in restaurant.
Team Leader
Pan Pacific Singapore
07.2006 - 09.2006
- Check and inspect the appearance of the restaurant before opening and at closing
- Maintaining of operational equipment
- Cashiering and billing in restaurant
- Ensure cleanliness of restaurant
- Turning over of restaurant for different serving periods
- Ensure service rendered to guests accordingly
- Handling of guests complaints
- Ensure proper decoy system in Café
- Ensure breakages at its minimal
- Conduct training for staffs
- Selecting of casual labours for service in Café.
Events Coordinator
Traders Hotel Singapore By Shangri-la
05.2004 - 07.2005
- Achieve department budget
- Assist in the forecasting of the revenue of all function
- Maintaining an account list of clients and keeping regular contacts
- Conduct property inspection and recommend on setup and planning of the function
- Frequently liaise with catering manager on business on pick up guest request
- Conduct presentation to customer.
Captain
Traders Hotel Singapore by Shangri-la
02.2003 - 04.2004
- Ensure all soiled dishes are cleared from guests floor at Room Service
- Ensure all equipments are well maintained
- Assists Managers in training of staffs
- Upkeep of cleanliness of Café and Room Service area
- Ordering of stocks for Café usage
- In charge of respective area assigned to service
- Ensure service rendered to guests at Room Service
- Serving of food to guests at Room Service
- Doing floor checks on guests floor
- Preparation of beverages for guests
- Ensure soiled dishes are cleared from guests table.
Leading Stewardess
Traders Hotel Singapore by Shangri-la
03.2001 - 01.2003
- Doing of mis en place in Café
- Cleaning of side service stations
- Setting up of buffet counter
- Folding of napkins
- Sending and collecting of linen
- Giving out flyers and brochures of Café promotions outside of Hotel.
Education
Executive Diploma in Real Estate - Real Estate Development
UCSI
Hotel Management
Flamingo Institute of Education
Skills
Purchasing Negotiationundefined
Personal Information
- Age: 44
- Ethnicity: Chinese
- Nationality: Malaysian
- Marital Status: Single
Dialect
Cantonese
References
- Chan Ai Cheng, CEO, Reapfield Powered by KWMalaysia, +60122777811
- Jonathan Lee, Group CEO, Reapfield Reapfield Powered by KWMalaysia, +60123312027
- Muhamad Fazil Ahmad, Director of Food and Beverage, The Zenith Hotel Kuantan, +60194307596
- Mr Achmad Fadilah, Director of Food and Beverage, Traders Hotel Singapore, +65 8419 0391
- Mr Donny Mathew Cheong, Restaurant and Bar Manager, Orchard Hotel Singapore, +65 9191 1577
- Mr John Britto, Food and Beverage Manager, Pan Pacific Singapore, +65 9850 8646
Timeline
Probational Estate Agent (PEA)
Reapfield Powered By KWMalaysia
09.2018 - Current
Real Estate Negotiator (REN)
GMAC Realtor
01.2014 - 09.2018
F&B MANAGER
The Zenith Hotel Kuantan
03.2012 - 11.2013
OUTLET MANAGER
Traders Hotel Singapore By Shangri-la
08.2010 - 01.2012
ASSISTANT MANAGER
Orchard Hotel Singapore
06.2008 - 07.2010
ASSISTANT MANAGER
Pan Pacific Singapore
09.2006 - 06.2008
Team Leader
Pan Pacific Singapore
07.2006 - 09.2006
Events Coordinator
Traders Hotel Singapore By Shangri-la
05.2004 - 07.2005
Captain
Traders Hotel Singapore by Shangri-la
02.2003 - 04.2004
Leading Stewardess
Traders Hotel Singapore by Shangri-la
03.2001 - 01.2003
Director of Operation
Reapfield Powered By KWMalaysia
Platform owner (Team Leader)
Reapfield Powered By KWMalaysia
Executive Diploma in Real Estate - Real Estate Development
UCSI
Hotel Management
Flamingo Institute of Education
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