Vearosaanrao Sandrasegar
Student
Puchong,10
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Administrative Officer (Inherited Business)
R6 Mart
01.2024 - Current
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Maintained clean and organized store appearance to enhance overall shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Oversaw purchase orders and data entry regarding shipped and received shipments.
- Optimized warehouse space utilization with effective layout planning and storage organization.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports
Sales Assistant (PART TIMER)
JD Sports Sunway
10.2023 - 01.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Met and exceeded sales targets consistently, contributing to overall team success.
Customer Service Assistant & Cashier (PART-TIMER)
Mydin Mohamed Holdings
5 2022 - 11.2022
- Handled return and replacement (faulty) items with complaints from customer following the respective SOP's
- Registering and renewing Meriah Card (member card) for new // existing customers
- Issue cash voucher // birthday vouchers for cardholders.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Continuously sought opportunities to expand knowledge about products/services offered by the company which resulted in better-informed recommendations for clients.
- Maintained accurate records of customer interactions, inputting data into CRM systems for tracking purposes.
- Managed 80+ incoming calls each day with utmost professionalism and knowledgeable service.
Education
Bachelor of Science - Biotechnology
MILA University
Nilai 08.2023 - Current
Skills
Employee Relations
Microsoft Office Suite proficiency
Customer Service
Financial Reporting
Desktop Technical Support
Marketing
Timeline
Administrative Officer (Inherited Business)
R6 Mart
01.2024 - Current
Sales Assistant (PART TIMER)
JD Sports Sunway
10.2023 - 01.2024
Bachelor of Science - Biotechnology
MILA University
08.2023 - Current
Customer Service Assistant & Cashier (PART-TIMER)
Mydin Mohamed Holdings
5 2022 - 11.2022
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