Vasudevan Subramaniam
Field Service Engineer
Bukit Mertajam
Summary
Dynamic Field Service Engineer with extensive experience at Keysight Technologies, adept at troubleshooting complex hardware and software issues. Proven ability to enhance customer satisfaction through effective communication and technical support. Skilled in equipment calibration and maintenance, demonstrating strong problem-solving capabilities and a commitment to excellence in service delivery.
Overview
20
20
years of professional experience
2006
2006
years of post-secondary education
Work History
Field Service Engineer
Keysight Technologies Malaysia Sdn Bhd
11.2021 - Current
- In-Circuit Test ( ICT 3070 ) Experience - Excellent
- Able to troubleshoot in terms of hardware and software fault
- Able to perform machine installation and setup
- Carried out Preventive Maintenance and Calibration activity
- Reconfigure old and new tester controller
- Communicate and arrange with customer for PM and Calibration schedule
- Onsite troubleshoot in terms of hardware and software
- Determine for fault parts and replace the new parts
- Work with customer to meet their requirement until customer satisfaction
- Conduct software and hardware training for customers
- Manage consignment parts availability at customer place
- Provide technical support to maintain high level of customer satisfaction
Service Support Engineer
Inetest Malaysia Sdn Bhd
06.2012 - 10.2021
- Company Overview: Subsidiary of Ellipsiz Ltd
- Agilent 5DX ( X-Ray Inspection Machine ) Experience - Excellent
- Able to troubleshoot in terms of hardware and software fault
- Able to communicate to customer and make them understand the fault
- Able to perform machine installation and also preventive maintenance
- Able to conduct training to customer on basic hardware and software training
- Vitrox V810 ( X-Ray Inspection Machine ) Experience - Excellent
- Able to troubleshoot in terms of hardware and software fault
- Able to communicate to customer and make them understand the fault
- Able to perform machine installation and also preventive maintenance
- Agilent SJ - AOI ( Automatic Optical Inspection Machine ) Experience - Excellent
- Able to troubleshoot in terms of hardware and software fault
- Able to communicate to customer and make them understand the fault
- Able to perform machine installation and also preventive maintenance
- Able to train customer on basic hardware and also software training
- Vitrox V510 ( Advance Optical Inspection Machine ) Experience - Excellent
- Able to troubleshoot in terms of hardware and software fault
- Able to communicate to customer and make them understand the fault
- Able to perform machine installation and also preventive maintenance
- Able to train customer on basic hardware and also software training
- Dage ( X-Ray Machine ) Experience - Beginner
- Able to troubleshoot in terms of hardware and software fault
- Able to communicate to customer and make them understand the fault
- Able to perform machine installation and also preventive maintenance
- Subsidiary of Ellipsiz Ltd
- Communicate with customer to minimize machine downtime
- Onsite troubleshoot in terms of hardware and software
- Determine for fault parts and replace the new parts
- Work with customer to meet their requirement until customer satisfaction
- Conduct software and hardware training for customers
Technical specialist
Jabil Penang ( P2 )
01.2011 - 06.2012
- 5DX X- Ray machine (Hidden and Non- Hidden solder joint inspection machine)
- (Automatic Optical Inspection) AOI machine SJ50
- Conducted analysis on the program to be fully utilized and upgrade the program efficiency
- Knowledge on NPI setup
- Develop and generate new program for incoming new model
- Sustain machine and program features and feasibilities
- Program fine tuning for AOI and 5DX
- AOI and 5DX system software troubleshooting
- General PC software troubleshooting
- Recently handle with 4 5DX and 6 AOI
- Sustain the false call below 3000ppm
- Troubleshoot the defective parts
- Perform monthly machine PM (Preventive Maintenance)
- Troubleshoot machine in terms of hardware
- Perform weekly and monthly machine calibration for 5DX
- Maintain 5DX false call below 2000ppm
- Improve on cycle time
- Handle on both Aoi and 5DX spare parts such as purchases and audit
Technical specialist
Plexus Electronics Assembly
01.2010 - 01.2011
- 5DX X- Ray machine (Hidden and Non- Hidden solder joint inspection machine)
- (Automatic Optical Inspection) AOI machine MVP Ultra 2 and 3
- Conducted analysis on the program to be fully utilized and upgrade the program efficiency
- Knowledge on NPI setup
- Develop and generate new program for incoming new model
- Sustain machine and program features and feasibilities
- Program fine tuning for AOI and 5DX
- AOI and 5DX system software troubleshooting
- General PC software troubleshooting
- Recently handle with 4 5DX and 4 AOI
- Sustain the false call below 3000ppm
- Troubleshoot the defective parts
- Perform monthly machine PM (Preventive Maintenance)
- Troubleshoot machine in terms of hardware
- Perform weekly and monthly machine calibration for 5DX
- Maintain 5DX false call below 3000ppm
- Improve on cycle time
- Handle on both Aoi and 5DX spare parts such as purchases and audit
Senior Technician
Flextronics, Penang
12.2005 - 12.2009
- Company Overview: Formally known as Solectron Technology Sdn
- Bhd
- 5DX X- Ray machine (Series 2L, 3 and 5000) (Hidden and Non- Hidden solder joint inspection machine)
- (Automatic Optical Inspection) AOI machine SJ10
- Cyber Optic (An inspection machine for solder paste in printed circuit boards)
- Conducted analysis on the program to be fully utilized and upgrade the program efficiency
- Knowledge on NPI setup
- Develop and generate new program for incoming new model
- Sustain machine and program features and feasibilities
- Program fine tuning for Cyber Optic, AOI and 5DX
- Cyber Optic, AOI and 5DX system software troubleshooting
- General PC software troubleshooting
- Recently handle with 6 5DX, 6 AOI and 3 Cyber Optic
- Troubleshoot the defective parts
- Perform monthly machine PM (Preventive Maintenance)
- Troubleshoot machine in terms of hardware
- Perform weekly and monthly machine calibration for 5DX
- Formally known as Solectron Technology Sdn
- Bhd
Technician
Integrate Device Technologies Sdn. Bhd (IDT)
06.2005 - 11.2005
- Taking care back grind machine for wafer model Okamoto GNX 200
- Die Attachment (DA) machine model ( Alphasem ) to attach the dies to the lead frame
- Well Known on handle the sawing machine model (disco) to cut the wafer dies in terms size required
Education
Diploma - Electro Mechanical Engineering, mechanical Engineering
Polytechnic Sultan Abdul Halim MU'Adzam Shah
Jitra, Kedah, Malaysia04-2005
Sijil Pelajaran Malaysia Terbuka (SPM) - Arts
Sekolah Menengah Kebangsaan Seberang Jaya
Perai, Pulau PinangSkills
- Microsoft Excel
- Microsoft Word
On-site support
Technical support
Troubleshooting and repair
Equipment installation and repair
Documentation
Remote support
Preventive Maintenance
Equipment installation
Calibration
Equipment calibration
Software installation
Coursework
- ESD Program
- 5DX Hardware Training
- 5DX Advance Hardware Training
- 5DX Software Training
- V810 Basic hardware Training
- V810 Software Training
- V510 Hardware Training
- V510 Software Training
- AOI SJ10 Application Training
- FMEA Training
- SPC Training
Activities
- 2002 - 2003, A member of Polimas Public Defense Department
- 2000 - 2001, Committee member of Geographic and History Club
- Active in Sports and Penang Bridge Marathon
Education
- Diploma, Diploma in Electro Mechanical Engineering, Mechanical Engineering, Polytechnic Sultan Abdul Halim MU'Adzam Shah, Kedah, Malaysia, 04/01/05
- Sijil Pelajaran Malaysia Terbuka (SPM), Arts, Pass, Sekolah Menengah Kebangsaan Seberang Jaya, Perai, Pulau Pinang, Malaysia, 01/01/01
Skills And Strengths
10, 10, 9, 8, 10, 10, Microsoft Excel, Microsoft Word, Microsoft Power Point, Have the initiative, curiosity, willing to learn and a hard working person., Strong research ability, persistence and can work under pressure., Time management, energetic and able to work independently as well as in a group., Determined to work in a challenging working environment., Enthusiastic and energetic person with strong determination to success., Willing and fast learning in new things.
Supplementary - Date Available
1 months after tender resignation
Honours And Awards
Participate in Robocon year 2005 at PWTC
Ic Number
830221-08-5283
Hp Number
+6013-4706883
Personal Information
- Age: 42
- Ethnicity: Indian
- Date of Birth: 02/21/83
- Gender: Male
- Nationality: Malaysian
- Marital Status: Married
- Religion: Hindu
Timeline
Field Service Engineer
Keysight Technologies Malaysia Sdn Bhd
11.2021 - Current
Service Support Engineer
Inetest Malaysia Sdn Bhd
06.2012 - 10.2021
Technical specialist
Jabil Penang ( P2 )
01.2011 - 06.2012
Technical specialist
Plexus Electronics Assembly
01.2010 - 01.2011
Senior Technician
Flextronics, Penang
12.2005 - 12.2009
Technician
Integrate Device Technologies Sdn. Bhd (IDT)
06.2005 - 11.2005
Sijil Pelajaran Malaysia Terbuka (SPM) - Arts
Sekolah Menengah Kebangsaan Seberang Jaya
Diploma - Electro Mechanical Engineering, mechanical Engineering
Polytechnic Sultan Abdul Halim MU'Adzam Shah
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