Vasudevan Muniandy
STORE GENERAL MANAGER
Seremban, Negeri Sembilan
Summary
Dynamic leader with a proven track record at Lotus's RETAIL, enhancing store profitability and customer satisfaction through innovative merchandising and effective staff management. Skilled in operations management and problem-solving, successfully mentored teams to exceed sales targets. Expert in employee training and store operations, adept at creating positive, results-driven work environments. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
4
4
years of professional experience
Work History
Store Manager
Lotus's RETAIL
07.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma -
Scranmond College
Seremban, Negeri Sembilan, Malaysia 04.2001 -
Skills
Employee Training
Store Merchandising
Team Development
Store operations
Shift Scheduling
Operations Management
Problem-Solving
Staff Management
Additional Information
Jaya Kumar S/O Govindasamy
Store Director
Lotus's Malaysia
Tel:012-3100845
Mohd Hafiz Bin Balakrishnan
Store General Manager
Lotus's IOI Puchong
Tel : 019-2650265
Timeline
Store Manager
Lotus's RETAIL
07.2020 - Current
High School Diploma -
Scranmond College
04.2001 -
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