Vashika Manikam

Restaurant Operation Manager

· Oversee the day-to-day restaurant operations to ensure smooth service flow.

· Supervise kitchen and front-of-house teams, ensuring adherence to SOPs and service standards.

· Monitor food quality, portion control, hygiene, and safety practices.

· Recruit, train, and supervise staff, including waiters, kitchen crew, and supervisors.

· Prepare work schedules, manage attendance, and ensure proper staffing levels.

· Conduct performance reviews, provide coaching, and handle staff discipline issues when necessary.

· Ensure high levels of customer satisfaction by maintaining service excellence.

· Handle guest complaints and resolve issues promptly and professionally.

· Monitor customer feedback and implement improvements as needed.

· Monitor stock levels of food, beverages, and supplies; coordinate with vendors and place orders as needed.

· Minimize wastage and optimize resource usage to control food and operational costs.

· Ensure accurate inventory tracking and conduct monthly stock audits.

· Monitor daily sales reports, labour costs, and operational expenses.

· Assist in budget planning, target setting, and financial forecasting.

· Take corrective action to achieve profitability targets.

· Ensure compliance with health and safety regulations, licensing, and food handling standards.

· Maintain cleanliness and hygiene across all areas of the restaurant.

· Ensure all operations comply with company policies and government regulations.

· Support and execute local marketing initiatives, promotions, and special events.

· Work with the marketing team to drive traffic and increase repeat customers.

Human Resource Executive Role

Recruitment & Talent Acquisition

• Coordinate and execute the end-to-end recruitment process: job posting, screening, interviewing, and candidate selection.
• Liaise with department heads to understand staffing needs.
• Maintain and update recruitment databases and candidate pipelines.

Onboarding & Offboarding

• Conduct orientation programs for new hires.
• Prepare onboarding materials, offer letters, and employment contracts.
• Manage offboarding procedures including exit interviews and clearance.

Employee Relations

• Act as a point of contact for employee queries and concerns.
• Foster a positive and respectful working environment.
• Support conflict resolution, disciplinary action, and grievance handling.

Performance Management

• Coordinate performance appraisal cycles.
• Track KPIs, probation reviews, and employee development plans.
• Maintain accurate performance records and reports.

HR Policies & Compliance

• Ensure HR policies, procedures, and practices are updated and compliant with labor laws.
• Assist in internal audits and regulatory reporting.
• Maintain up-to-date employee records and files in HRIS systems.

Training & Development

• Identify employee training needs in collaboration with department managers.
• Coordinate internal and external training programs.
• Track training participation and feedback.

HR Administrative Support

• Prepare HR-related letters and documentation (confirmation, promotion, warning, etc.).
• Manage HR reports, analytics, and data entries.
• Support employee engagement initiatives and events.

Office Management and Administrative Support:

· Manage day-to-day office operations, including supply procurement, equipment maintenance, and workspace organization.

· Ensure the office environment is clean, safe, and conducive to productivity

· Coordinate with vendors, service providers, and building management for office-related matters.

· Implement and maintain office policies, procedures, and systems to improve efficiency.

· Provide administrative support to senior management, including scheduling meetings, managing calendars, and preparing reports.

· Draft and proofread correspondence, presentations, and other documents.

· Organize and maintain confidential files, records, and databases.

· Monitor and manage budgets for office operations and other administrative expenses.

· Coordinate internal and external communications, including organizing company events and team-building activities

Human Resources Support:

Recruitment & Talent Acquisition

• Coordinate and execute the end-to-end recruitment process: job posting, screening, interviewing, and candidate selection.
• Liaise with department heads to understand staffing needs.
• Maintain and update recruitment databases and candidate pipelines.

Onboarding & Offboarding

• Conduct orientation programs for new hires.
• Prepare onboarding materials, offer letters, and employment contracts.
• Manage offboarding procedures including exit interviews and clearance.

Employee Relations

• Act as a point of contact for employee queries and concerns.
• Foster a positive and respectful working environment.
• Support conflict resolution, disciplinary action, and grievance handling.

Performance Management

• Coordinate performance appraisal cycles.
• Track KPIs, probation reviews, and employee development plans.
• Maintain accurate performance records and reports.

HR Policies & Compliance

• Ensure HR policies, procedures, and practices are updated and compliant with labor laws.
• Assist in internal audits and regulatory reporting.
• Maintain up-to-date employee records and files in HRIS systems.

Training & Development

• Identify employee training needs in collaboration with department managers.
• Coordinate internal and external training programs.
• Track training participation and feedback.

HR Administrative Support

• Prepare HR-related letters and documentation (confirmation, promotion, warning, etc.).
• Manage HR reports, analytics, and data entries.
• Support employee engagement initiatives and events.

• Supporting GOOGLE project by auditing Youtube contents
• Understand and remain up to date with the client policies and guidelines
• Analyst and identify content on creator channels that is not in compliance with requirements and flag for action in timely manner and maintain the standard of quality
• Will have monthly meeting with client to conduct a post implementations of the project as following: Conduct a gap analysis
• Review the expected deliverables and ensure either that these have been delivered to an acceptable level of quantity
• Determine whether the project goals were achieved
• Review whether the deliverable functioning as expected
• Determine the satisfaction of stakeholders
• Identify areas for further development

• Planning and prepare comprehensive tour proposal and itinerary
• Booking transports, accommodation and adjacent services
• Assist in visa application
• Prepare full operation before start touring
• Ensure clients follow the safety regulatory

• Driving efficiency, ownership and effectiveness of the incident management process to support all Major, Critical & High Priority Incidents reported
• Supporting over 40,000+ users globally as the first stage of escalation for major incidents; provide rapid response to all major interruptions
• Ensure actions from Post Incident Reviews are addressed and registered as risks to proactively drive permanent resolution
• Recommend incident resolutions are entered into the Service Now Knowledge Base and Known Error Database to raise risk awareness and increase Service Desk first call resolution
• Drive governance around incident management by ensuring incident tickets are opened, escalated, updated and resolved accordingly
• Host Problem meetings with ecosystem suppliers ensuring business restoration adequately addresses the organization's requirements and within established SLA’s

• Handle Visa & Mastercard chargeback & fraud transaction
• Handle Acquiring and Outgoing Chargeback (Receive & initiating charge back)
• Handle Re-Presentment and Pre arbitration
• Review new claims for resolution and take action within stipulated SLA (service level agreement)
• Utilize internal and external network software to research chargeback transaction and retrieval request
• Review and correct chargeback and retrieval requests based on established guidelines
• Maintain awareness of Visa/MasterCard chargeback regulations and processing changes
• Liaise with merchant acquiring business for merchant-related issue and resolution
• Successfully manage client relationships and address customer issues promptly
• Execute Chargeback deduction and refund
• Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts
• Monitor credit card fraud alerts daily and take necessary action to protect customers and the bank
• Review all alerts from external sources, including VISA CAMS, FICO, etc
• And ensure that appropriate actions are taken to mitigate fraud
• Accurately document all actions taken on a case
• Verify activities through outbound calls and/or send 'Potential Fraud Alert' e-mails to customers
• Responsible for reconciling credit card fraud disputes claims with the Master/Visa Fraud Transactions
• Provide support to the Operational and Business units of the organization on fraud/chargeback related matters
• Actively participate in team meetings, share information and make suggestions for improvements to chargeback and fraud operations

• Do daily checking of clients cash balances to ensure sufficient funds for the relevant transactions
• Makes a daily verification and processing of transfers, account opening and payments
• Daily preparation and reporting of cash balances, portfolio holdings, failed and settled trade reports to clients
• Prepares daily reporting of irregularities on non-compliance matter to Head of Unit
• Timely billing for work done and closely monitoring receipt of payments