VASANTHI A/P T.SANGAR G8253255U /88O21O- O8-5814

• Handles calls and enquiries from General Line and appointment Line to provide information on Institute of mental services to patients and public. Managed approximately 30 incoming calls, emails and faxes per day from customers.
• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively.
• Maintain a high level of service quality at the customer service and appointment.
• Handle all Patient details & Reports in accordance to PDPA Act
• Handle Patients request emails and follow-upon the case completion
• Handle code blue calls and redirect the case to the relative wards
• Offer simple financial advice on estimated costs and redirection of patients for financial assistance and counseling
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Performs administrative duties such as filing referral documents, department’s records and updating rosters
• Maintain and manage my working area with care and cleanliness
• Participate in corporate events when necessary, especially those relevant in-service quality
• Skilled in relevant IT systems such as PAC, SAP&EPIC
• Performs other duties assigned by supervisor.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Expertly handled healthcare assistant responsibilities, including scheduling appointments, patient registration, and coordinating follow-up/referral appointments
• Efficiently managed patient intake, billing operations, and payment collections
• Performed clinical duties such as blood pressure monitoring, ECG administration, and lab service coordination
• Tailored and marketed health packages to align with individual client needs and financial constraints
• Streamlined organization of test results, follow-up appointments, and insurance claim processing
• Skilled in facilitating insurance claims through Third-Party Administrators (TPA), Medisave, and Chas programs.
• Assisted patients with basic care needs.
• Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
• Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
• Followed comprehensive clinical protocols to safeguard patient safety.
• Assisted healthcare professionals in providing high-quality treatment to patients, ensuring smooth workflow.

• Expertise in conducting diagnostic radiography examinations utilizing CR and DR imaging technologies to support clinical diagnosis.

• Proficient in managing comprehensive medical check-ups for foreign workers, including digital image transfer and effective patient communication.

• Skilled in orchestrating large-scale X-ray screenings and medical evaluations for worker groups.

• Competent in digital management of medical records and results, adhering to FOMEMA guidelines.

• Versatile in performing a range of medical procedures, such as ECG, FBC, nebulizer treatments, wound care, vaccinations, venipuncture, and surgical assistance.

• Appointed as the lead for Dispensary and Pharmacy operations, overseeing medication procurement, inventory control, and regulatory compliance with poison tracking.

• Entrusted with the management of clinic X-ray systems, including licensing, quality assurance, analysis of repeat/reject rates, and maintenance of patient data in line with KKM (MOH) standards.

• Responsible for licensing, scheduling, and management of multiple clinic branches, ensuring seamless clinic operations.

• Enhanced patient care by implementing advanced radiographic techniques and protocols.
• Maintained accurate records of imaging studies, ensuring timely access to critical information for diagnosis and treatment planning purposes.
• Minimized errors during image processing by conducting thorough checks before submitting studies for physician review.

• Expertly conducted radiographic examinations with CR and DR systems, supporting medical practitioners and radiologists in diagnostic analysis.

Efficiently managed large-scale foreign worker medical check- ups, including digital image transfer and patient communication under high-pressure conditions.

• Maintained high-quality mammography standards by adhering to established procedures, optimizing images, and ensuring accurate results for radiologist interpretation.

• Ensured operational excellence of mammography equipment through preventive maintenance, troubleshooting, and inventory management.

• Skilled in operating CT scan equipment, capturing detailed diagnostic images, and adhering to specific scan protocols for optimal patient outcomes.

• Delivered exceptional patient care, adept at preparing and positioning patients for scans, and administering contrast media with a focus on comfort and safety.

• Conducted regular CT scanner warm-ups to extend the life of X-ray tubes and prepared sterile equipment for special procedures to ensure patient safety.

• Accurately interpreted physicians' scanning instructions, performing CT scans for various medical conditions with precision.

• Mastered image reconstruction techniques, including 2D, 3D, and MPRs, to produce high-quality images for diagnostic purposes.

• Proficiently utilized advanced software to enhance images, assisting radiologists in accurate diagnoses.

• Handled Bone Densitometry (Dexa) assessments, utilizing advanced x-ray technology to measure bone loss.

• Upheld strict quality, safety, environmental, and infection control standards in all radiographic procedure

• Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
• Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
• Participated in continuous professional development activities, staying up-to-date on industry advancements and best practices in radiography techniques.
• Ensured patient safety with strict adherence to radiation protection protocols during all imaging procedures.
• Reduced patient wait times by streamlining , workflow and optimizing equipment usage.