VASANTHI SHAMMUGAM
ADMINISTRATION
Kulim, Kedah,02
Summary
Dynamic Administrative Clerk with proven expertise at BENGKEL WENG KEONG SDN BHD, excelling in database entry and customer service. Enhanced operational efficiency through meticulous recordkeeping and effective communication, ensuring timely responses to inquiries. Recognized for problem-solving abilities and maintaining a professional office environment, contributing to improved customer satisfaction.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Administrative Clerk
BENGKEL WENG KEONG SDN BHD
03.2013 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Arranged meetings and appointments and updated records to assist management.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
Education
PROFESSIONAL DIPLOMA IN MANAGEMENT
UNIVERSITY TEKNOLOGI MALAYSIA
JOHOR02-2024
Skills
Filing systems
Daily reporting
Clerical support
Documentation and recordkeeping
Problem-solving
Database entry
Microsoft Office Suite
Customer follow-up
Billing and invoicing
Time management
Invoice processing
Word processing
Document management
Basic accounting
Office equipment operation
Appointment scheduling
Scheduling appointments
Microsoft Excel
Customer service
Document filing
Document preparation
Phone call handling
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Tamil
Advanced (C1)
Timeline
Administrative Clerk
BENGKEL WENG KEONG SDN BHD
03.2013 - Current
PROFESSIONAL DIPLOMA IN MANAGEMENT
UNIVERSITY TEKNOLOGI MALAYSIA