VASANTHAN BALAKRISHNAN
Customer Service
Ulu Tiram,Johor
Summary
- To obtain a full time position in a corporation which offers a professional working environment and enables me to grow while meeting the corporation’s goals.
- Outgoing and pleasant.
- Good communications skills.
- Strong team player.
- Responsible and reliable.
- Natural Leader.
- Supervisory experience.
Overview
14
14
years of professional experience
14
14
years of post-secondary education
2
2
Certifications
Work History
Operations Manager
Shaark Traders & Logistics Malaysia
7 2019 - Current
- Collaborating with freight companies to plan deliveries and shipments
- Supervising logistics, warehouse, transportation, and customer services
- Planning routes, analyzing budgets, and processing shipments
- Organizing all transportation needs for the organization's product
- Manage overall transportation operations, including the transport of dangerous goods and chemicals
- Obtain and evaluate all relevant information to handle product and service inquiries
- Customer service representatives handle customer complaints, process orders, and provide information about an organization’s products and services
- Review areas in logistics operations where technology can enhance processes
- Schedule daily and weekly routes
- Monitor and report on transportation costs
- Report maintenance and repair needs for transportation vehicles and equipments
- Keep organized records of vehicles, schedules and completed orders
- Stay up-to-date with safety regulations.
Supervisor
MMHE - Seri Jubilee Engineering Sdn Bhd
05.2016 - 06.2019
- Coordinated and facilitated sandblasting, grinding, and painting repairing of vessels arrived in Malaysian Marine & Heavy Engineering port, Pasir Gudang, Johor
- Painting quotation and evaluation
- Blasting quotation and evaluation
- Professional Tank Quoting Document Preparation
- Power tooling consultant
- Safety briefing
- Daily attendance monitoring
- Manpower supply
- Quality Controller for painting, blasting, and power tooling
- Quality Assurance for painting and blasting materials & equipment
- Blasting, painting, and power tooling material & equipment listing
- Sales Quotation Advisor.
Executive Customer Service Officer
Singtel (Singapore Telecommunications Limited)
03.2015 - 04.2016
- Attracts potential customers by answering product and service questions; suggesting information about technical connectivities and services
- Opens customer accounts by recording account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Handle and resolve customer complaints (Manager callbacks)
- Obtain and evaluate all relevant information to handle product and service inquiries
- Listen and respond to customers’ needs and concerns
- Customer service representatives handle customer complaints, process orders, and provide information about an organization’s products and services.
Customer Service Officer
Citigroup Transaction Service (M) Sdn. Bhd
08.2012 - 07.2013
- Answer all incoming calls, assess customers’ enquiries and quickly decide the actions needed for a complete resolution of response that is customer-satisfying
- Update and/or perform on-line maintenance on system terminals as immediate response to customers’ requests
- Process financial entries/adjustments on customers’ accounts if necessary
- Be familiar with the procedures in handling transactions affecting customers’ accounts
- Promote Citibank products/services/benefits to potential customers and perform anti-attrition activities
- Cross selling of Bank Products, Bank Channels and other initiatives that the business deems important
- Provide daily productivity and MIS records of problems and inquiries handled for Management review.
General worker
Malaysia Marine and Heavy Engineering (MMHE-Pasir Gudang) Seri Jubilee Engineering Sdn Bhd
02.2011 - 08.2012
- Cleaning of vessel tanks
- Quality Controller Trainee
- Blasting Trainee
- Painting Trainee
- Power Tooling Trainee
- Admin.
Education
Bachelor of Laws (General Degree) -
University of London Advance Tertiary College
01.2007 - 04.2010
A-Levels - undefined
Advance Tertiary College, Kuala Lumpur
01.2005 - 04.2006
SPM, PMR - undefined
Sekolah Menengah Kebangsaan Taman Johor Jaya (2), Johor Bahru, JOHOR
01.2000 - 04.2004
UPSR -
Sekolah Kebangsaan Taman Johor Jaya (2), Johor Bahru, JOHOR
01.1994 - 04.1999
Skills
Computer Skills
Microsoft Office (Word, Excel, PowerPoint)
Communication and Interpersonal Skills
Fluent in English, Bahasa Melayu and Tamil
Good interpersonal skills in dealing with others
Certification
NACE INTERNATIONAL Level 1
Personal Information
Date of Birth: 09 September 1987
H/P : +6018-4005666 / +6010-2194522
References
Available upon request
Extracurricular Activities
2008-2010: Best Goal keeper in ATC Cup, 2009-2010.
2008-2010: Participated in Moot competition, ATC 2009.
2007-2008: 1st place in ping pong competition, ATC 2008.
2005-2006: Best futsal keeper, ATC FC (inter-college cup).
1999-2004: Represent school in football and handball.
Timeline
Supervisor
MMHE - Seri Jubilee Engineering Sdn Bhd
05.2016 - 06.2019
Executive Customer Service Officer
Singtel (Singapore Telecommunications Limited)
03.2015 - 04.2016
Customer Service Officer
Citigroup Transaction Service (M) Sdn. Bhd
08.2012 - 07.2013
General worker
Malaysia Marine and Heavy Engineering (MMHE-Pasir Gudang) Seri Jubilee Engineering Sdn Bhd
02.2011 - 08.2012
Bachelor of Laws (General Degree) -
University of London Advance Tertiary College
01.2007 - 04.2010
A-Levels - undefined
Advance Tertiary College, Kuala Lumpur
01.2005 - 04.2006
SPM, PMR - undefined
Sekolah Menengah Kebangsaan Taman Johor Jaya (2), Johor Bahru, JOHOR
01.2000 - 04.2004
UPSR -
Sekolah Kebangsaan Taman Johor Jaya (2), Johor Bahru, JOHOR
01.1994 - 04.1999
Operations Manager
Shaark Traders & Logistics Malaysia
7 2019 - Current