VASANTHAN BALAKRISHNAN
Customer Service
Ulu Tiram,Johor
Summary
- To obtain a full time position in a corporation which offers a professional working environment and enables me to grow while meeting the corporation’s goals.
- Outgoing and pleasant.
- Good communications skills.
- Strong team player.
- Responsible and reliable.
- Natural Leader.
- Supervisory experience.
Overview
14
14
years of professional experience
14
14
years of post-secondary education
2
2
Certifications
Work History
Operations Manager
Shaark Traders & Logistics Malaysia
7 2019 - Current
- Collaborating with freight companies to plan deliveries and shipments
- Supervising logistics, warehouse, transportation, and customer services
- Planning routes, analyzing budgets, and processing shipments
- Organizing all transportation needs for the organization's product
- Manage overall transportation operations, including the transport of dangerous goods and chemicals
- Obtain and evaluate all relevant information to handle product and service inquiries
- Customer service representatives handle customer complaints, process orders, and provide information about an organization’s products and services
- Review areas in logistics operations where technology can enhance processes
- Schedule daily and weekly routes
- Monitor and report on transportation costs
- Report maintenance and repair needs for transportation vehicles and equipments
- Keep organized records of vehicles, schedules and completed orders
- Stay up-to-date with safety regulations.
Supervisor
MMHE - Seri Jubilee Engineering Sdn Bhd
05.2016 - 06.2019
- Coordinated and facilitated sandblasting, grinding, and painting repairing of vessels arrived in Malaysian Marine & Heavy Engineering port, Pasir Gudang, Johor
- Painting quotation and evaluation
- Blasting quotation and evaluation
- Professional Tank Quoting Document Preparation
- Power tooling consultant
- Safety briefing
- Daily attendance monitoring
- Manpower supply
- Quality Controller for painting, blasting, and power tooling
- Quality Assurance for painting and blasting materials & equipment
- Blasting, painting, and power tooling material & equipment listing
- Sales Quotation Advisor.
Executive Customer Service Officer
Singtel (Singapore Telecommunications Limited)
03.2015 - 04.2016
- Attracts potential customers by answering product and service questions; suggesting information about technical connectivities and services
- Opens customer accounts by recording account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Handle and resolve customer complaints (Manager callbacks)
- Obtain and evaluate all relevant information to handle product and service inquiries
- Listen and respond to customers’ needs and concerns
- Customer service representatives handle customer complaints, process orders, and provide information about an organization’s products and services.
Customer Service Officer
Citigroup Transaction Service (M) Sdn. Bhd
08.2012 - 07.2013
- Answer all incoming calls, assess customers’ enquiries and quickly decide the actions needed for a complete resolution of response that is customer-satisfying
- Update and/or perform on-line maintenance on system terminals as immediate response to customers’ requests
- Process financial entries/adjustments on customers’ accounts if necessary
- Be familiar with the procedures in handling transactions affecting customers’ accounts
- Promote Citibank products/services/benefits to potential customers and perform anti-attrition activities
- Cross selling of Bank Products, Bank Channels and other initiatives that the business deems important
- Provide daily productivity and MIS records of problems and inquiries handled for Management review.
General worker
Malaysia Marine and Heavy Engineering (MMHE-Pasir Gudang) Seri Jubilee Engineering Sdn Bhd
02.2011 - 08.2012
- Cleaning of vessel tanks
- Quality Controller Trainee
- Blasting Trainee
- Painting Trainee
- Power Tooling Trainee
- Admin.
Education
Bachelor of Laws (General Degree) -
University of London Advance Tertiary College
01.2007 - 04.2010
A-Levels - undefined
Advance Tertiary College, Kuala Lumpur
01.2005 - 04.2006
SPM, PMR - undefined
Sekolah Menengah Kebangsaan Taman Johor Jaya (2), Johor Bahru, JOHOR
01.2000 - 04.2004
UPSR -
Sekolah Kebangsaan Taman Johor Jaya (2), Johor Bahru, JOHOR
01.1994 - 04.1999
Skills
Computer Skills
Certification
NACE INTERNATIONAL Level 1
Personal Information
Date of Birth: 09 September 1987
H/P : +6018-4005666 / +6010-2194522
References
Available upon request
Extracurricular Activities
2008-2010: Best Goal keeper in ATC Cup, 2009-2010.
2008-2010: Participated in Moot competition, ATC 2009.
2007-2008: 1st place in ping pong competition, ATC 2008.
2005-2006: Best futsal keeper, ATC FC (inter-college cup).
1999-2004: Represent school in football and handball.
Timeline
Supervisor
MMHE - Seri Jubilee Engineering Sdn Bhd
05.2016 - 06.2019
Executive Customer Service Officer
Singtel (Singapore Telecommunications Limited)
03.2015 - 04.2016
Customer Service Officer
Citigroup Transaction Service (M) Sdn. Bhd
08.2012 - 07.2013
General worker
Malaysia Marine and Heavy Engineering (MMHE-Pasir Gudang) Seri Jubilee Engineering Sdn Bhd
02.2011 - 08.2012
Bachelor of Laws (General Degree) -
University of London Advance Tertiary College
01.2007 - 04.2010
A-Levels - undefined
Advance Tertiary College, Kuala Lumpur
01.2005 - 04.2006
SPM, PMR - undefined
Sekolah Menengah Kebangsaan Taman Johor Jaya (2), Johor Bahru, JOHOR
01.2000 - 04.2004
UPSR -
Sekolah Kebangsaan Taman Johor Jaya (2), Johor Bahru, JOHOR
01.1994 - 04.1999
Operations Manager
Shaark Traders & Logistics Malaysia
7 2019 - Current
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