Microsoft Words
Vasanth K Thilaganathan
Retail Associate
Johor Bahru, Johor
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Retail Associate
Lotte Travel Retail Singapore Pte Ltd
2 2023 - Current
- Responsible for the day-to-day retail operations & sales achievement of given target
- Communicate to customers about on-going promotions & offers
- Promote first class service excellence & customer experience at all times
- Adhere to duty roster & assignments given by the Supervisors/Managers
- Be the company’s front line ambassador to uphold company’s branding and image
Machine Engineer
NMB SINGAPORE LTD
06.2022 - 01.2023
- Applied mechanical problem solving skills to develop creative solutions for quality products.
- Provided technical support to customers, addressing any concerns or questions related to machine operation and maintenance.
- Specified system components and directed product modifications to comply with engineering design and performance specifications.
- Incorporated solutions that met various project challenges and adhered to environmental, packaging and vibration requirements.
- Collaborated with research and development teams to test new materials for potential use in manufacturing processes, producing valuable insights into material characteristics.
Welder
Sunroof Iron Works
8 2020 - 5 2022
- Trained and supervised junior welders to use proper techniques, apply best practices and comply with quality standards.
- Developed customized welding techniques for unique materials, optimizing fabrication processes.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
- Inspected welds and checked critical measurements to meet specifications.
Bar Supervisor
WEIL HOTEL, IPOH PERAK
08.2017 - 03.2020
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Tracked sales data regularly to identify popular products or trends that could inform future menu offerings or marketing efforts.
- Improved customer service rankings by resolving issues quickly and accurately.
- Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing the overall dining experience for guests.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Bar Tender
WEIL HOTEL, IPOH PERAK
10.2016 - 7 2017
- Kept bar presentable and well-stocked to meet customer needs.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Served high customer volumes during special events, nights, and weekends.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Diploma in Mechanical Engineering -
Politeknik Premier Ungku Omar
Certificate In English Literature -
University Of New South Wales
High School Graduate Certificate -
Sekolah Menengah Kebangsaan ACS Ipoh
Skills
Adaptability and Flexibility
Teamwork
Policy and Procedure Adherence
Effective Communication
Sales Records Management
Product Promotions
Product and Service Sales
Brand Promotion
Team Collaboration
Analytical Thinking
Personal Information
- Place of Birth: Hospital Raja Permaisuri Bainun Ipoh
- Date of Birth: 10/01/99
- Gender: Male
- Nationality: Malaysia
- Marital Status: Single
Honours And Awards
- 2019, Best AI Innovated Final Year Project
- 2018, Distinction In Certificate English Literature Under British Council (CGPA 3.5)
- 2018, Distinction in Malaysian University English Test (CGPA 4.0)
- 2017, Recipient of the Head of Department Award (semester 1 - 6)
- 2016, 2nd Runner Up In International Competitions And Assesment For Schools (UNSW Global Australia)
References
- MR. MAT SABERI BIN MAT YUSOF, Academic Advisor, Lecturer PPPT DH42, Department of Mechanical Engineering, Politeknik Ungku Omar, 31400 Ipoh, Perak, 012-5051450
- MR. LEROY LIM, Retail Manager Terminal 2, Lotte Travel Retail Singapore Pte Ltd, Changi Airport Terminal 2, 98232950
Extracurricular Activities
2014, Participation in Track and Field Talenspot Program 2016, Participation in International Competitions and Assessments for Schools (UNSW Global Australia) 2015, State Representative For State Level Football Tournament 2018, Polytechnic Representative for Polytechnic Track and Field Games 2018
Software
Microsoft PowerPoint
Microsoft Excel
Interests
Reading
Swimming
Listening To Podcasts
Music
Timeline
Machine Engineer
NMB SINGAPORE LTD
06.2022 - 01.2023
Bar Supervisor
WEIL HOTEL, IPOH PERAK
08.2017 - 03.2020
Bar Tender
WEIL HOTEL, IPOH PERAK
10.2016 - 7 2017
Retail Associate
Lotte Travel Retail Singapore Pte Ltd
2 2023 - Current
Welder
Sunroof Iron Works
8 2020 - 5 2022
Diploma in Mechanical Engineering -
Politeknik Premier Ungku Omar
Certificate In English Literature -
University Of New South Wales
High School Graduate Certificate -
Sekolah Menengah Kebangsaan ACS Ipoh